Major Gifts Officer

Crisis Text Line; United States; Remote; USD 104,000 - 125,000; Full time

Benefits offered by this job

Health benefits

HSA contributions

PTO and holidays

Parental leave

Internet stipend

Wellness stipend

Home office stipend

403(b) retirement plan

Sabbatical after 3 years

Job summary

Crisis Text Line is seeking a Major Gifts Officer to grow a donor program in a remote, U.S.-based role. You will manage a personal portfolio of major donors, solicit gifts, and collaborate with a board and senior leaders to advance our mission.

You'll craft tailored engagement plans, coordinate donor events, and track activities in the CRM, while mentoring colleagues and aligning fundraising with organizational priorities and impact.

Qualifications

• Hands-on experience independently managing a donor portfolio.
• Comfort making the ask and following up on leads.
• Ability to build trusting relationships with major donors, boards, senior leaders, and outside partners.
• Represent Crisis Text Line with confidence and credibility in donor conversations and meetings.
• Clear writing and speaking; able to collaborate across teams.
• Stay organized across many donor relationships and track work in a CRM.
• Work independently in evolving environment and protect confidential donor information.

Responsibilities

• Manage a portfolio of major donors and prospective donors with individualized cultivation, solicitation, and stewardship plans.
• Build and maintain authentic relationships with high-net-worth individuals, board members, community leaders, and other stakeholders.
• Collaborate with board members and leadership to identify prospects, strengthen relationships, and create engagement opportunities.
• Identify new prospects through research, relationship mapping, referrals, board connections, and follow up on leads.
• Lead donor meetings and outreach, including calls, events, and personalized communications.
• Prepare donor briefings, proposals, and materials for cultivation and solicitation.
• Track donor activity and relationship history in the CRM; ensure thoughtful stewardship.
• Lead and mentor team members to grow skills and donor relationships.
• Collaborate across Development, Marketing and Communications to support donor events and align funding priorities.
• Help build a sustainable major gifts program by establishing processes and strategy in an evolving environment.

Skills

Portfolio management

Donor relationship building

Solicitation

CRM management

Leadership / mentoring

Prospect research

Cross-team collaboration

Board relations

Event coordination

Tools

CRM software

Job description

The Role

Every gift to Crisis Text Line helps someone in crisis get support when they need it most. As our Major Gifts Officer, you’ll build the relationships behind that support.

This is a chance to build a major gifts program while it’s still taking shape. You’ll manage your own portfolio of donors and prospects, work side by side with our board and senior leaders, and have real say in how we find, engage, and thank the people who make our work possible.

You’ll thrive here if you love building trust with people, take initiative, and like figuring out the path as you go. You’ll join a newer team that is building together, and this role will report to the VP of Philanthropy.

Key Responsibilities

• Manage a portfolio of major donors and prospective donors, with individualized cultivation, solicitation, and stewardship plans
• Build and maintain authentic relationships with high-net-worth individuals, board members, community leaders, and other key stakeholders
• Partner with board members and organizational leadership to identify prospects, strengthen relationships, and create opportunities for engagement
• Find new prospects through research, relationship mapping, referrals, board connections, and following up on cold and warm leads
• Lead donor meetings and conversations, and conduct regular outreach including calls, events, and personalized communications
• Prepare donor briefings, proposals, meeting materials, and other cultivation and solicitation materials
• Track donor activity, next steps, and relationship history in the CRM, and keep stewardship consistent and thoughtful
• Lead and mentor team members, helping them grow their skills and their donor relationships
• Collaborate across Development, Marketing and Communications, and other teams to support donor events, share our impact and funding priorities, and keep donor work connected to the rest of the organization
• Help build a sustainable major gifts program by setting up processes and strategy as it grows, and take initiative in an evolving environment

Required Qualifications

• Hands-on experience independently managing a portfolio of donors and guiding people from first conversation through cultivation, solicitation, and stewardship
• Comfort making the ask, and following up on both cold and warm leads
• Build trusting relationships with major donors, board members, senior leaders, and outside partners, listening closely and adapting to what each donor cares about
• Represent Crisis Text Line with confidence and credibility, leading conversations and meetings with donors, board members, and senior leaders
• Communicate clearly in writing and in person, and collaborate across teams and functions
• Stay organized across many donor relationships and shifting priorities, and track your work in a CRM or donor database
• Protect confidential donor information, work independently, and make decisions when processes are still being built

Preferred Qualifications

• Experience asking donors for large gifts and closing them
• Experience growing and stewarding donor relationships across individuals, foundations, and corporate partners
• Experience finding new donors through referrals, research, or community ties, and partnering with board members on fundraising
• Experience mentoring and leading people
• Experience building a fundraising program or process
• Experience in nonprofit and/or grantmaking organizations, healthcare, mental health, or volunteer-driven settings

Department Summary

Our Development team sits at the heart of Crisis Text Line, fueling the philanthropic partnerships that make our mission sustainable and scalable. We work with a growing portfolio of foundations and individual donors who share our belief in the power of technology and human connection to reach people in their most vulnerable moments, securing both unrestricted operating support and targeted funding for the programs, innovation, and research that define our impact.

Reliable High-Speed Internet Required:

Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

For United States-based candidates:

The target salary range for this position, across the United States, is $104,412 - $124,714. Starting salary will vary based on location, qualifications, and prior experience. Candidates will learn the range specific to their location during the interview process. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.

This is a remote position within the United States. At the time of hire and throughout employment, the employee’s primary residence and regular home work location must be in one of the following approved hiring states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Maryland, Massachusetts, Michigan, New Jersey, New Mexico, New York, North Carolina, Pennsylvania, Tennessee, Texas, Utah, Virginia, or Washington state.

No visa sponsorship available for this position.

Benefits & Well-Being

Crisis Text Line recognizes that we are all unique human beings with unique life circumstances, and our benefits package aims to be as flexible as possible to support your needs as you work to promote mental well-being for people, wherever they are. Our benefits package is thoughtfully designed using an equity lens, with input from our team and from industry best practices.

Highlights include:

• Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind
• Employer-funded HSA contributions
• Generous PTO, sick time, and 19 paid holidays with a winter break
• 12 weeks of fully paid parental leave after 26 consecutive weeks of service
• Monthly internet and mental health stipends
• Annual Wellness Stipend
• Home office and professional development stipends
• 403(b) retirement plan with employer contribution
• Sabbatical after 3 years of service

Benefits are for U.S.-based employees.

This is a remote-only position