Crisis Worker

The Trevor Project; Kailua (HI); Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Gender-affirming care

Mental health resources

403(b) match

Paid time off

EAP

Remote work flexibility

Home office stipend

Internet reimbursement

Job summary

The Trevor Project seeks a Crisis Worker to provide LGBTQ+ youth crisis support across TrevorText, TrevorChat, TrevorLifeline, and 988 services. Remote in the continental US, Alaska, or Hawaii, you will handle crisis conversations, perform essential administrative tasks, and work independently to ensure continuous, high-quality support.

Starting at $26/hour, the role emphasizes empathy, rapid response, and adherence to protocols, with collaboration across Crisis Counselors and leadership for

Qualifications

• Bachelor’s degree in social work, counseling, psychology or related field
• 2+ years crisis care experience (preferred)
• Proficiency in spoken and written English with strong communication and active listening
• Ability to work in a quiet private home office with high-speed broadband internet
• Understanding of LGBTQ+ issues and youth needs

Responsibilities

• Provide suicide prevention and crisis intervention counseling to LGBTQ+ youth nationwide via text and chat, and/or phone calls
• Adhere to performance measures for handle time and utilization
• Follow protocols for time off and on-shift guidance
• Collaborate with Crisis Counselors (Volunteer and Staff)
• Build trust and provide a safe space for youth exploring sexuality and gender identity
• Review and respond to leadership feedback to improve quality
• Demonstrate ethical and equitable practices
• Learn and share knowledge to improve continuously
• Plan and solve problems with multitasking under tight timelines
• Communicate effectively with team and stakeholders
• Maintain attention to detail and accuracy
• Foster an environment of belonging
• Perform other duties as assigned

Skills

Crisis care experience

Active listening

English communication

Cultural competency

Resilience under pressure

Education

Bachelor’s degree in social work, counseling, psychology or related field

2+ years crisis care experience

Job description

About Trevor:

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years. Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values: Heart - We care deeply and commit to do what matters Integrity - We build trust through our words and actions Community - Together, we are an unstoppable force for good Belonging - We serve as allies to the mission, and to each other Progress - We continually move onward and upward Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position.

Role:

Crisis Worker

Location:

This role will be remote in the continental United States, Alaska, or Hawaii

Reports to:

Team Lead

Classification:

Nonexempt Full Time

Union Role?

Yes

Starting Salary Range:

$26 per hour

Summary:

Our Crisis Workers do the work Trevor was founded to do: supporting LGBTQ+ youth who need someone to talk to. A Crisis Worker is primarily responsible for supporting LGBTQ+ youth on TrevorText and TrevorChat, or TrevorLifeline, or on our 988 chat & text services or phone services, our life affirming crisis services programs for LGBTQ+ youth. In addition to providing direct crisis counseling, Crisis Workers are responsible for key administrative tasks required to provide high-quality, continuous crisis support. Staff in this role are expected to be able to work independently to support most crisis conversations.

Roles and Responsibilities:

• Provide suicide prevention and crisis intervention counseling to LGBTQ+ young people nationwide via text and chat, and/or phone calls
• Adhere to performance measures with regard to handle time and utilization as defined by leadership for a Crisis Worker position
• Follows all protocols and procedures related to taking time off
• Adhere to on-shift and all other guidance provided by on-shift leader and work with a team of Crisis Counselors (Volunteer and Staff)
• Build trust and provide a safer space for youth to explore issues surrounding sexuality, gender identity and suicidal ideation
• Review and respond to performance and quality feedback from leadership
• Demonstrate fair, ethical, and equitable business practices
• Learn eagerly, share knowledge appropriately, and improve continuously
• Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
• Work, communicate, and collaborate effectively with others
• Demonstrate attention to detail and accuracy in all work
• Demonstrate a commitment to fostering and maintaining an environment of belonging
• Other relevant duties and responsibilities as assigned

Minimum Qualifications:

• Demonstrated knowledge, cultural competency of the youth we serve, and proven successful performance through coursework or relevant professional experience in a crisis care, contact center, or customer care setting
• Bachelor’s degree in social work, counseling, psychology or other related areas of study
• OR
• 2+ years experience in a crisis care setting or other relevant professional experience preferred
• Proficiency in spoken and written English with strong communication and active listening skills
• Demonstrated commitment to self-care and well-being, with an understanding of the importance of personal resilience in crisis intervention work.
• Strong resilience and adaptability in handling crisis situations, with the ability to remain calm during challenging circumstances
• Demonstrated knowledge and understanding of LGBTQ+ issues, including the unique challenges faced by LGBTQ+ youth.
• A quiet, private work environment with high-speed dedicated broadband internet

Why Trevor?

Join a mission-driven organization where your work makes a real impact on the lives of LGBTQ+ young people—every single day.

Outstanding benefits, including:

• Comprehensive health coverage, including plans that support various gender affirmation care needs
• Mental health resources, with access to virtual care and a variety of in and out of network options for support
• 403(b) retirement plan with a 3% employer match, vesting over three years
• Generous paid time off and company holidays to rest and recharge
• Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance and online resources
• Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii
• with provided technology, a home office setup reimbursement, and a monthly internet reimbursement

The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment.

This is a union position. The terms and conditions of employment for this position are covered by a collective bargaining agreement between The Trevor Project and The Communications Workers of America (CWA), the collective bargaining representative for employees in the bargaining unit.

The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. This form is only for those requiring a reasonable accommodation to participate in the job application or interview process.