Major Accounts Operations Specialist

Jewett Cameron Company; North Plains (OR); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Professional development

Collaborative environment

Job summary

Jewett Cameron Company in North Plains, Oregon, is seeking a Major Accounts Relations Specialist to support national retail partners such as Home Depot, Lowe's, Costco, and Menards. The role manages the full order lifecycle and coordinates across Sales, Finance, Logistics, and Customer Service.

You will analyze orders, resolve issues, monitor EDI transactions, and drive processes to ensure accurate, on-time fulfillment.

Qualifications

• 3+ years of experience in account operations, customer service, order management, supply chain, logistics, or retail distribution within a B2B environment.
• Experience managing complex or high-volume customer accounts.
• Working knowledge of ERP systems, EDI processes, and order management workflows.
• Strong Microsoft Excel skills and the ability to analyze and reconcile large volumes of data.
• Ability to interpret customer agreements, pricing structures, routing guides, and compliance requirements.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and solve problems independently while collaborating across departments.

Responsibilities

• Serve as the day-to-day operational owner for assigned national retail accounts.
• Coordinate across Sales, Finance, Logistics, Warehouse, Customer Service and external contacts to ensure service excellence.
• Build strong working relationships while ensuring customer expectations and requirements are consistently met.
• Monitor orders from receipt through shipment, invoicing, and payment.
• Identify and resolve order holds, backorders, substitutions, shipping delays, invoice discrepancies, and fulfillment issues.
• Process and monitor EDI and manual orders while aligning with customer purchase orders and internal requirements.
• Coordinate shipment tracking, routing compliance, and transportation-related issues.
• Support retailer-specific compliance requirements, routing guides, vendor manuals, and ASN requirements.
• Monitor and troubleshoot EDI transactions (850, 855, 856, 810).
• Manage retailer portals and supplier systems, including those used by Home Depot, Lowe's, and other major accounts.
• Respond to compliance notifications, deductions, and operational exceptions.
• Billing validation and accounts receivable reconciliation.
• Investigate customer deductions, chargebacks, remittance discrepancies, and short payments.
• Gather supporting documentation and coordinate resolution efforts.
• Review customer contracts, pricing agreements, discounts, and historical account activity to support informed decision-making.
• Research and respond to leadership requests with thoughtful analysis and recommendations.
• Develop and maintain account trackers, SOPs, and process documentation.
• Support onboarding of new products, customers, account structures, and pricing programs.
• Identify opportunities to improve processes, controls, and operational efficiency.

Skills

Account operations

Customer service

Order management

Supply chain

ERP systems

EDI processes

Excel

Data analysis

Communication skills

Attention to detail

Cross-functional collaboration

Tools

Apprise

SPS Commerce

CommerceHub

Job description

Jewett Cameron Company in North Plains, Oregon, is seeking a Major Accounts Relations Specialist to support national retail partners such as Home Depot, Lowe's, Costco, and Menards. The role manages the full order lifecycle and coordinates across Sales, Finance, Logistics, and Customer Service.

You will analyze orders, resolve issues, monitor EDI transactions, and drive processes to ensure accurate, on-time fulfillment.