Maitre D' - Sommelier

Noble House Hotels & Resorts; Key West (FL); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Health Benefits Package – Medical, Dental, Vision

401(k) plan with matching

Paid holidays and vacation time

Team Member hotel and restaurant discounts

Career growth opportunities

Job summary

Noble House Hotels & Resorts is hiring a Maitre D’ / Sommelier for Ocean Key Resort and Spa in Key West, FL. The role involves creating memorable guest experiences through exceptional service and expert wine knowledge. Ideal candidates should have 3–5 years of upscale dining experience, strong wine knowledge, and a commitment to excellent guest service.

The position offers a health benefits package, 401(k) matching, and career growth opportunities.

Qualifications

• 3–5 years of upscale dining experience.
• Strong knowledge of wine, spirits, and food pairings.
• Exceptional guest service and communication skills.

Responsibilities

• Greet and welcome guests in a warm, professional manner.
• Manage reservations and seating arrangements.
• Address guest concerns promptly and professionally.
• Recommend and serve wines based on guest preferences.

Skills

Upscale dining experience

Wine knowledge

Guest service skills

Communication skills

Education

Certified Sommelier designation

WSET Level 2 or higher

Job description

Ocean Key Resort and Spa is a 4‑diamond award‑winning resort in downtown Key West, FL, located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We are a busy resort with 100 guest rooms, 2 restaurants, a tranquil tropical spa, picturesque pool and lounge, fitness center, and more.

Job Type

Full‑time

Description

Ocean Key Resort and Spa is a 4‑diamond award‑winning resort in downtown Key West, FL, located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We are a busy resort with 100 guest rooms, 2 restaurants, a tranquil tropical spa, picturesque pool and lounge, fitness center, and more.

Our Culture | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes “location, distinction, and soul.” Our properties are unique, and our team members are too. We share a passion for hospitality, let our personalities shine, and enjoy having fun.

A day in the life

The Maitre D’ / Sommelier is the face of the restaurant, creating exceptional guest experiences through personalized service, table management, and expert wine knowledge. This position is responsible for welcoming and seating guests, managing reservations, overseeing the dining room experience, and providing professional wine recommendations, pairings, and service that enhance the overall dining experience.

Requirements

Guest Experience & Dining Room Leadership

• Greet and welcome guests in a warm, professional, and engaging manner.
• Manage reservations, seating arrangements, and table assignments to maximize guest satisfaction and operational efficiency.
• Maintain a visible presence in the dining room, ensuring service standards are consistently upheld.
• Address guest concerns promptly and professionally.
• Develop relationships with repeat guests and VIPs.
• Collaborate with management and service teams to create memorable dining experiences.
• Open and close the restaurant five nights per week and perform related duties.

Wine Program & Sommelier Responsibilities

• Maintain expert knowledge of the restaurant’s wine list and assist in creating it.
• Recommend wines based on guest preferences, menu selections, and food pairings.
• Present, open, and serve wines according to proper service standards.
• Assist in the development and maintenance of the wine program.
• Monitor wine storage conditions and inventory.
• Conduct wine training and educational sessions for service staff.

Operations & Compliance

• Ensure compliance with all alcohol service laws and responsible beverage service practices.
• Support inventory counts and beverage cost controls.
• Maintain cleanliness and organization standards.
• Assist with special events, wine dinners, and promotional activities.

Qualifications

• 3–5 years of upscale dining experience.
• Strong knowledge of wine, spirits, and food pairings.
• Certified Sommelier designation preferred or WSET Level 2 or higher.
• Exceptional guest service and communication skills.
• Ability to work evenings, weekends, and holidays.

Physical Requirements

• Stand and walk for extended periods.
• Lift and carry up to 40 pounds.
• Work in a fast‑paced environment while maintaining professionalism.

Certification Requirement

Must possess, at a minimum, a Level 1 or Level 2 Sommelier certification from a recognized wine education organization.

The above list of duties and responsibilities is not intended to be exclusive. Other responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job may be required from time to time with or without notice. While this job description is intended to reflect the current duties of the position, management reserves the right to revise or alter duties either temporarily or permanently as required.

Benefits

• Health Benefits Package – Medical, Dental, Vision, Employee Assistance Program
• Supplemental benefits such as Short‑Term Disability, Life Insurance, AD&D, and Pet Insurance
• 401(k) plan with matching
• Team Member parking reimbursement program
• On‑Demand Pay – access to pay before payday
• Paid holidays, personal, vacation, and sick time
• Company‑Sponsored parking program for team members
• Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts nationwide
• Career growth opportunities and Recognition Programs
• Nationwide team member discount program for theme parks, sports events, concerts, and more
• *Certain benefits apply only to full‑time employment; an introductory eligibility period applies.

Are you ready to join the excitement?

At Ocean Key Resort and Spa, we look for team members with high integrity and a positive hospitality‑driven mindset. We look forward to reviewing your application and resume.

Equal Opportunity Employer Statement

Ocean Key Resort and Spa takes pride in supporting diversity, equity, inclusion, and accessibility. We are an equal‑opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team rooted in family and a workplace where success is based solely on individual qualifications, experience, abilities, and job performance.