Maitre D

Landed; Tampa (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Tao Group Hospitality in Tampa, FL, is seeking an experienced Maitre’D to manage seating, reservations, and guest relations for high-volume venues. You will coordinate the reservations book, welcome guests, and support front-of-house teams to ensure smooth shifts and gracious hospitality.

The role requires at least 1 year of Maitre'D experience in Tao Group settings or equivalent, the ability to communicate clearly, and to maintain professionalism in a fast-paced environment.

Qualifications

• Minimum 1 year Maitre’D experience or equivalent Tao Group Hospitality experience.
• Experience in a high-volume restaurant/nightclub/lounge.
• Strong communication skills and professional demeanor.

Responsibilities

• Manage seating for reservations and walk-ins to maximize seating.
• Maintain entrance area cleanliness and order.
• Process reservations and answer guest questions.
• Coordinate with dining room staff for smooth service.
• Lead front desk tasks, including opening/closing duties as directed.
• Attend pre-service meetings and support VIP book and guest relations.

Skills

Guest relations

Reservations

Team leadership

Front desk

Job description

POSITION SUMMARY:

Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with restaurant guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Anticipates and accommodates all needs of the guest.
• Maintains the general cleanliness and orderliness of the entrance area and entire venue.
• Complies with Department of Health and company sanitation standards.
• Actively takes and processes reservations.
• Assists with incoming calls and answering guest questions.
• Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift.
• Provide the dining room team with initial table set-up.
• Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:
  • Ensures all appropriate menus are printed and ready for service.
  • Ensures that all menu books are organized with current menus.
  • Completes opening duties as assigned or directed.
  • Completes closing duties as assigned or directed.
• Reports all breakage, and damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings, reviewing the VIP’s and book for the night.
• Foster and maintain relationships with regular guests.
• Participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members, and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.
• Assist and/ or complete additional tasks as assigned.

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue Maitre’D training

EDUCATION/WORKING KNOWLEDGE:

• Minimum 1 year Maitre’D experience or equivalent related Tao Group Hospitality experience required.
• Experience in a high-volume restaurant/nightclub/lounge.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for Team Members, management, and guests to read
• Must be able to stand for extended periods of time
• Must be able to move quickly
• Must be able to push and lift up to 75 lbs. with or without assistance
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment