Maitre'D - Peak New York

Tao Group Hospitality; New York (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) Retirement Program withEmployer

Life and Disability Insurance Plans

Ancillary Insurance Plans

Employee Assistance Program

Fertility & Family Forming Support and

Resources

Pet Insurance

TAO Marketplace

Employee Discounts

Time off and much more!

Job summary

Tao Group Hospitality is seeking a Maître'D to check in and manage seating for both reservations and walk-ins, maximizing seating per shift. You will interact with guests and staff in a polite, proactive manner and oversee the reservation book to optimize dining flow.

Essentially, you will anticipate guest needs, maintain entrance area cleanliness, and execute opening/closing procedures with attention to detail. Prior experience in fast-paced venues is required.

Qualifications

• Minimum 1 year Maitre'D experience or equivalent Tao Group Hospitality experience.
• Experience in a high-volume restaurant/nightclub/lounge.
• Ability to write, read, and verbally communicate.

Responsibilities

• Anticipates and accommodates all needs of the guest.
• Manages reservation book and accepts walk‑in guests to maximize seating.
• Acknowledges and interacts with restaurant guests, fellow team members, and supervisors in a polite and courteous manner.
• Strategically plots reservations and accommodates walk‑ins for a smooth shift.

Skills

Maitre'D experience

High-volume hospitality

Education

Minimum 1 year Maitre'D experience

Job description

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage


• 401(k) Retirement Program with Employer Match


• Life and Disability Insurance Plans


• Ancillary Insurance Plans


• Employee Assistance Program


• Fertility & Family Forming Support and Resources


• Pet Insurance


• TAO Marketplace


• Employee Discounts


• Time off and much more!

Responsible for checking in and managing the seating of all guests, both reservations and walk‑ins. Manages reservation book and accepts walk‑in guests to help maximize seating for each shift. Acknowledges and interacts with restaurant guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Anticipates and accommodates all needs of the guest


• Maintains the general cleanliness and orderliness of the entrance area and entire venue


• Complies with Department of Health and company sanitation standards


• Actively takes and processes reservations


• Assists with incoming calls and answering guest questions


• Strategically plots reservations, and appropriately accommodates walk‑ins to ensure a smooth shift


• Provide the dining room team with initial table set-up


• Properly sets‑up front desk area, performs side‑work and other opening/closing procedures as directed by management, including:
  
  
  
  • Ensures all appropriate menus are printed and ready for service
  
  
  • Ensures that all menu books are organized with current menus
  
  
  • Completes opening duties as assigned or directed
  
  
  • Completes closing duties as assigned or directed
  
  
  
  

• Reports all breakage, and damage of equipment or furniture immediately to management


• Attends and participates in daily pre-service meetings, reviewing the VIPs and book for the night


• Foster and maintain relationships with regular guests


• Participates in any training sessions or departmental meetings


• Learn by listening, observing other team members, and sharing knowledge while leading by example


• Portrays a positive and professional attitude


• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments


• Works as part of a team and provides help and support to all fellow team members


• Assist and/or complete additional tasks as assigned

TRAINING REQUIREMENTS:

• Tao Group Hospitality in‑venue Maitre'D training

EDUCATION/WORKING KNOWLEDGE:

• Minimum 1 year Maitre'D experience or equivalent related Tao Group Hospitality experience required


• Experience in a high‑volume restaurant/nightclub/lounge.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate


• Must have good positive energy throughout the day


• Must be able to print legibly for Team Members, management, and guests to read


• Must be able to stand for extended periods of time


• Must be able to move quickly


• Must be able to push and lift up to 75 lbs. with or without assistance


• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume


• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required


• Exposure to cleaning materials


• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required


• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment


• Maintain a professional, neat, and well‑groomed appearance adhering to Company standards


• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co‑workers in a professional, courteous manner


• Ability to maintain confidentiality


• Ability to handle a fast‑paced, busy, and somewhat stressful environment