Maitre D

Reserve Cut; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Reserve Cut Broad Street in New York seeks an experienced Maître d' to lead guest service with warmth and professional poise, ensuring a memorable dining experience from arrival to departure.

The role oversees dining room flow, reservations via Resy, seating, and front-of-house coordination with FOH/BOH, while mentoring hosts to uphold our high standards.

We seek a confident, organized leader who thrives in a fast-paced, upscale setting and delivers hospitality that exceeds guest expectations.

Qualifications

• Minimum 2 years in a Maître d' or lead host role in a high-volume upscale dining establishment.
• Ability to stay calm under pressure and lead a team in a fast-paced setting.
• Experience with Resy or other reservations platforms.
• Strong communication and guest-relations skills.

Responsibilities

• Welcome and greet guests with professionalism, warmth, and genuine hospitality.
• Manage reservations through Resy while maximizing seating efficiency and guest satisfaction.
• Oversee the flow of the dining room, balancing reservations, walk-ins, and waitlists.
• Coordinate closely with managers, FOH & BOH, to ensure smooth service.
• Monitor table status and optimize seating arrangements during service.
• Handle guest requests, VIPs, and service recovery with discretion.

Skills

Leadership

Guest service

Resy reservations

Communication

POS systems

Excel

Tools

POS systems

Microsoft Word

Microsoft Excel

Job description

Reserve Cut Broad Street is hiring an experienced Maître D' with exceptional leadership, hospitality, and organizational skills to help maintain the highest standards of service and professionalism.

Position Summary

The Maître d' serves as the face of the restaurant, ensuring every guest receives a warm welcome and an exceptional dining experience from arrival to departure. This role oversees the flow of the dining room, manages reservations and seating, coordinates with management and the service team, and ensures seamless communication between the front and back of house. The ideal candidate is poised under pressure, highly organized, and passionate about delivering outstanding hospitality in a fast-paced, upscale environment.

Responsibilities

• Welcome and greet guests with professionalism, warmth, and genuine hospitality.
• Manage reservations through Resy while maximizing seating efficiency and guest satisfaction.
• Oversee the flow of the dining room, balancing reservations, walk-ins, and waitlists.
• Coordinate closely with teams -- managers, FOH & BOH, to ensure smooth service.
• Monitor table status and optimize seating arrangements throughout service.
• Handle guest requests, special occasions, VIP guests, and service recovery with professionalism and discretion.
• Maintain clear communication with the service team regarding reservations, timing, and special accommodations.
• Answer incoming phone calls, assist guests with reservations, and provide accurate information about the restaurant and menu offerings.
• Ensure the host stand, entrance, and reception area remain clean, organized, and presentable at all times.
• Train, mentor, and support hosts to maintain the restaurant's service standards.
• Assist management with opening and closing responsibilities as needed.
• Perform other duties as assigned by management.

Qualifications

• Minimum 2 years of experience as a Maître d', Lead Host, or similar leadership role in a high-volume, upscale restaurant.
• Strong leadership, communication, and interpersonal skills.
• Ability to remain calm, organized, and professional in a fast-paced environment.
• Passion for delivering exceptional guest experiences and exceeding expectations.
• Experience with reservation platforms such as Resy.
• Proficiency with POS systems and Microsoft Office (Word and Excel) a plus.
• Excellent problem-solving and conflict-resolution skills.
• Full-time flexible availability, including days, evenings, weekends, and holidays.
• Must be able to stand and walk for extended periods, bend, push, pull, and lift up to 30 lbs.
• Must maintain a polished, professional, and elegant appearance that represents the Reserve Cut brand.
• Business professional attire and proper grooming are required while on duty.
• Must present a confident, welcoming, and professional demeanor at all times.

Reserve Cut is an equal opportunity employer. Reserve Cut does not discriminate on the basis of race, color, creed, religion, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, national origin, ancestry, age, disability, genetic information, citizenship status, veteran status, or any other characteristic protected by applicable federal, state, or local law.

More detail about Reserve Cut part of Reserve Cut Hospitality Group, please visit https://culinaryagents.com/entities/355461-Reserve-Cut