Maitre d'

RPM Seafood; Chicago (IL); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Restaurant discounts

Employee Assistance Program

Paid vacation

Medical insurance

Dental insurance

Vision insurance

Life insurance

accidental insurance

Critical illness insurance

Domestic partner benefits

401(k)

Job summary

RPM Seafood in Chicago is seeking a Maître d’ to warmly greet guests, seat them, answer phones, and manage reservations with a courteous, professional demeanor.

You will oversee the dining room, communicate clearly with guests and staff, and ensure accurate guest counts and wait times as part of a welcoming, efficient service team.

Qualifications

• Experience in a front-of-house role preferred.
• Strong communication and customer service skills.
• Ability to multitask and stay organized during busy shifts.

Responsibilities

• Greet guests warmly and seat them in the restaurant.
• Answer telephones and take reservations and messages.
• Maintain accurate guest counts and wait times; manage guest flow.

Skills

Guest service

Communication

Multitasking

Teamwork

Job description

We’re hiring people to join our team asMaîtred's!

A Few of Our Maître d' Benefits:

• Restaurant Discounts
• Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
• Paid Vacation for Qualifying Employees
• Blue Cross Blue Shield Medical Insurance
• Dental & Vision Insurance
• Life, Accident Protection & Critical Illness Insurance
• Domestic Partner Benefits
• 401(k)

Building on the culinary successes of RPM Italian and RPM Steak, RPM Seafood features the truest expression of the world's best fish and seafood paired alongside the brand's well-established steak program, award-winning wine lists and impeccable service. With panoramic views of the Chicago River, the restaurant includes floor-to-ceiling windows, a second-floor mezzanine with two private terraces and a spacious main floor patio, all providing a waterfront backdrop from practically every vignistic point.

EOE. We participate in E-Verify / Participamos en E-Verify

MAITRE D' JOB DESCRIPTION

Maître d’sareresponsible for the initial warm greeting and seating of guests, answering of telephones, taking reservations and messages, maintaining accurate guest counts and wait times, and saying goodbye to all guests. Oversees dining room and acts as a goodwill ambassador to guests.

Essential Functions

• Warmly greet and seat guests in the restaurant
• Answer telephones, and take orders, messages and reservations
• Available to work a variety of hours, days and shifts, including weekends
• Safely and effectively move chairs, tables, highchairs and booster seats
• Safely and effectively use and operate all necessary tools and equipment
• Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure that the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges,and respond to guest needs with patience and courtesy
• Perform comp and void procedures on the register if necessary
• Become proficient in and perform Host duties
• Perform Server readings on the register according to standard operating procedure
• Ensure all Server and Busser sidework has been completed according to restaurant specifications
• Understand and respond knowledgeably to questions about the restaurant and menu
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed