Host

RPM Seafood; Chicago (IL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Restaurant Discounts

Employee Assistance Program

Paid Vacation

Blue Cross Blue Shield Medical Insurance

Dental & Vision Insurance

Life Insurance

401(k)

Job summary

RPM Seafood in Chicago, Illinois is hiring HOST STAFF to enhance guest experiences by greeting and seating visitors, managing reservations, and ensuring a warm environment. The role demands effective communication and multitasking abilities in a dynamic setting.

Benefits include restaurant discounts, mental health support, paid vacation, medical insurance, and a 401(k) plan among others, showcasing a commitment to employee wellness and support.

Qualifications

• Ability to greet guests warmly and manage a variety of tasks simultaneously.
• Capable of lifting and moving items of varying weights, working in crowded environments.
• Proficient in using necessary tools and equipment safely.

Responsibilities

• Greet guests warmly and manage seating arrangements.
• Answer phone calls and manage reservations and messages.
• Ensure the restaurant environment is clean and welcoming.

Skills

Customer service

Multitasking

Communication in English

Job description

We’re hiring people to join our team as HOST STAFF!

A Few of Our Host Benefits:

• Restaurant Discounts
• Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
• Paid Vacation for Qualifying Employees
• Blue Cross Blue Shield Medical Insurance
• Dental & Vision Insurance
• Life, Accident Protection & Critical Illness Insurance
• Domestic Partner Benefits
• 401(k)

Building on the culinary successes of RPM Italian and RPM Steak, RPM Seafood features the truest expression of the world's best fish and seafood paired alongside the brand's well-established steak program, award‑winning wine lists and impeccable service. With panoramic views of the Chicago River, the restaurant includes floor‑to‑ceiling windows, a second‑floor mezzanine with two private terraces and a spacious main floor patio, all providing a waterfront backdrop from practically every vista.

HOST JOB DESCRIPTION

Hosts are responsible for the initial, warm greeting and seating of guests, answering telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assist with Coat Check duties as directed.

Essential Functions

• Warmly greet and seat guests in the restaurant
• Answer telephones, and take orders, messages and reservations
• Available to work a variety of hours, days and shifts, including weekends
• Safely and effectively move chairs, tables, highchairs and booster seats
• Safely and effectively use and operate all necessary tools and equipment
• Ability to communicate in English for written and spoken direction
• Multitask calmly and effectively
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk with entire shift through all restaurant areas, may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgment when dealing with guest challenges and respond to guest needs with patience and courtesy
• Assist with clearing, cleaning and resetting tables and maintain restrooms
• Sell and accurately account for gift cards
• Answer telephones, and take orders, messages and reservations
• Use proper phone and voicemail etiquette and guidelines
• Understand and respond knowledgeably to questions about the restaurant and menu
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed

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