Host

RPM Steak; Chicago (IL); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Restaurant Discounts

Employee Assistance Program - Mental/🡒

Paid Vacation for Qualifying Employees

Blue Cross Blue Shield Medical

Dental & Vision Insurance

Life, Accident Protection & Criticalii

Domestic Partner Benefits

401(k)

Job summary

RPM Steak is hiring Host Staff to warmly welcome guests, seat them promptly, and manage reservations in a fast-paced, upscale dining room. You will assist with coat check and maintain accurate guest counts while delivering top-tier service.

This role requires clear English communication, the ability to multitask, and a team-focused mindset. Weekend availability and physical stamina are essential for success in our vibrant setting.

Qualifications

• Able to warmly greet and seat guests; maintain guest counts and wait times.
• Excellent English communication, both written and spoken.
• Willingness to work a variety of hours, including weekends.
• Ability to move and lift up to 50 pounds and stand for long shifts.

Responsibilities

• Warmly greet and seat guests; answer phones and take reservations.
• Maintain accurate guest counts and wait times; assist with coat check as needed.
• Manage reservations, messages, and guest communications with courtesy.
• Participate in maintaining cleanliness and a welcoming dining room environment.
• Demonstrate proper phone and voicemail etiquette and knowledge of menu.

Skills

English proficiency

Customer service

Multitasking

Teamwork

Tools

Reservation system

Phone paging system

Job description

We’re hiring people to join our team as HOST STAFF!

A Few of Our Host Benefits:

• Restaurant Discounts
• Employee Assistance Program - Focusing on a Commitment to Mental Health & Wellness
• Paid Vacation for Qualifying Employees
  
• Blue Cross Blue Shield Medical Insurance
• Dental & Vision Insurance
• Life, Accident Protection & Critical Illness Insurance
• Domestic Partner Benefits
• 401(k)

RPM Steak brings a chef-driven approach to a traditional steakhouse menu, creating contemporary fine dining with a glamorous and urban feel. RPM Steak, the sister restaurant to RPM Italian, is the creation of restaurateurs Richard, R.J., Jerrod, and Molly Melman with celebrity couple Giuliana and Bill Rancic.

Caring. Creative. Careers.
Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.
EOE. We participate in E-Verify / Participamos en E-Verify

HOST JOB DESCRIPTION

Hosts are responsible for the initial, warm greeting and seating of guests, answering telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assist with Coat Check duties as directed.

Essential Functions

• Warmly greet and seat guests in the restaurant
• Answer telephones, and take orders, messages and reservations
• Available to work a variety of hours, days and shifts, including weekends
• Safely and effectively move chairs, tables, highchairs and booster seats
• Safely and effectively use and operate all necessary tools and equipment
• Ability to communicate in English in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Assist with clearing, cleaning and resetting tables and maintain restrooms
• Sell and accurately account for gift cards
• Answer telephones, and take orders, messages and reservations
• Use proper phone and voicemail etiquette and guidelines
• Understand and respond knowledgeably to questions about the restaurant and menu
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed