Maintenance Technician - West Loop Chicago, IL Reside

Reside Living; Chicago (IL); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Reside Living in Chicago is seeking a Maintenance Technician to sustain the physical integrity of our West Loop properties. You will support the Building Engineer, address resident requests, and coordinate with vendors to ensure safe, clean, and well-maintained communities.

The role requires 2–5 years of maintenance experience, EPA certification or intent to obtain within 90 days, and strong safety and computer skills. A flexible schedule and on-call availability are essential.

Qualifications

• Two to five years of maintenance technician experience in apartment communities or similar settings.
• EPA certification or willingness to obtain within 90 days.
• Proficient with computers and MS Office tools; strong communication skills.

Responsibilities

• Identify and rectify building and unit issues as directed by Building Engineer.
• Coordinate access/repairs with third-party vendors.
• Perform exterior property maintenance and seasonal tasks (e.g., snow removal).
• Complete resident service requests within SLAs and respond to after-hours calls when scheduled.
• Assist in custodial work and grounds maintenance as needed.
• Schedule preventive maintenance (HVAC filters, sewer lines) and aid in project participation.

Skills

Maintenance experience

Communication

Safety awareness

Team player

On-call flexibility

Education

High school diploma

EPA certification or willing to obtain within 90 days

Tools

Outlook

Microsoft Office

Job description

SCHEDULES AVAILABLE: 40 hours per week and overtime as needed. Must have availability to work a flexible schedule any day of the week and be on-call for emergencies.

• Tuesday - Saturday from 10 AM - 6:30 PM. Off days include Sunday and Monday

REPORTS TO:BUILDING ENGINEER

LOCATION: West Loop

About Reside Living:

Reside Living is a growing Chicago property management company that offers its employees an open environment, opportunities for fun, and room to grow. Our portfolio is 3,000 apartments strong and expanding.

We want our residents to love where they live, so our apartments are fresh, modern, redesigned spaces with open layouts. We're also committed to environmentally responsible living; we leverage green solutions and technology to achieve this goal.

We believe in delivering an exceptional customer experience throughout Chicago's best neighborhoods, and we work hard to overdeliver on this goal. Our organization is committed to diversity and inclusion, where everyone can thrive.

JOB BRIEF

The Maintenance Technician is responsible for maintaining the physical integrity of their assigned property(ies). This involves ensuring a safe and clean environment for residents, customers, and clients. It is the Maintenance Technician’s duty to assist the Building Engineer to anticipate, identify and correct any and all problems involving the property and to implement procedures that will prevent such problems. An effective program of maintenance is essential in order to:

• Cultivate resident satisfaction.
• Protect the investment of the apartment property owner.

DUTIES AND RESPONSIBILITIES

• Identify building and residential unit issues, rectify issues as directed by Building Engineer and coordinate access/repairs with third party vendors as needed.
• Maintain exterior of assigned property(ies) as needed, meeting seasonal needs (e.g. Operating snow removal machines, etc.).
• Complete resident service requests within specified service level agreements (SLAs) and respond to after-hours calls (when scheduled to do so).
• Monitor the cleanliness of properties and carry out janitorial services as needed, for instance, assisting with apartment turns.
• Collaborate with Project Management personnel and other team members to allow access to property(ies) and retail spaces.
• Schedule preventative maintenance (i.e. HVAC filter replacement, rod sewer lines, etc.) and proactively anticipate maintenance needs around the property(ies).
• Collaborate with Building Engineer regularly on projects.
• Assist in custodial work (e.g. sweeping, mopping, vacuuming, emptying trash, cleaning windows, etc.) and grounds work when necessary.
• Maintain exterior of assigned property(ies) and performs appropriate seasonal tasks (e.g. snow removal).
• Report any water infiltration or mold and treat with high priority, especially cases where excessive water infiltration and growth are found.
• Provide exceptional customer service through stellar and regular interactions with residents.

POSITION REQUIREMENTS

• 2-5 Years of experience in a maintenance technician role with an apartment community, hotel, hospital, or similar setting.
• Maintain open lines of communication with internal and external contacts for continuing operations and resolution of problems. Internal contacts include company personnel and residents. External contacts include vendors, consulting engineers and contractors to ensure contracted services are maintained and performed within the guidelines of company standards.
• Up-to-date knowledge on work-safety programs and education.
• Demonstrates attention to detail, pride in quality of work, and a positive attitude.
• Possesses ability to work both independently and as part of a team of professionals.
• Dresses in clean, pressed uniform.
• Required to own and maintain personal smartphone (iPhone or Android) for using our mobile app to perform and document the work performed. A stipend of $50 per month will be provided for use of a personal phone.
• A valid drivers license is preferred

QUALIFICATIONS

• High school education or equivalent.
• EPA certified or willing to obtain certification within 90 days of hire.
• Proficiency with computers and technological systems (Outlook, Microsoft Suite, etc.)
• Minimum of two-year full-time maintenance experience or experience in related field.
• Preferred knowledge of and experience repairing mechanical systems – plumbing, electric, HVAC, hot water heaters, etc.

EQUIPMENT REQUIRED

• Required to follow all OSHA Safety Guidelines; required to wear safety shoes, wear goggles when working with specific equipment, wear masks and gloves and other safety equipment as tasks dictate.

WORK HOURS

• 40 hours per week and overtime as needed. Must have availability to work a flexible schedule any day of the week and on-call for emergencies.

EQUIPMENT/MACHINERY/TOOLS

An employee in this position must be knowledgeable and skilled in the safe use and maintenance of the following:

• Hand tools: Various wrenches, hammer, grips, saws, sledgehammer, snips, post hole diggers etc.
• User-moved aids: Wheelbarrows, dollies, hand tricks, buckets, hoist, jacks, step ladders, etc.
• Required to own and maintain personal smartphone (iphone or android) for using our mobile app to perform and document the work performed.

MECHANICAL EQUIPMENT

• Motors, pumps, compressors, blowers, electric and hand power augers, etc.

PHYSICAL REQUIREMENTS

• Constant need (66% to 100% of the time) to be on feet.
• Finger Dexterity: Handle tools and equipment, perform routine maintenance / repairs. Complete work orders and inspections on mobile device, including typing or speaking notes.
• Have a constant need (66% to 100% of the time) to perform the following physical activities:
• Bend/Stoop/Squat/Kneel: Perform routine maintenance/repairs, pick up tools and needed equipment.
• Climb Stairs: Ability to climb 2 or 3 flights of stairs in order to handle service requests and make-ready needs.
• Push or Pull: Move equipment, appliances, open and close doors, etc.
• Reach Above Shoulder: Perform routine maintenance/repairs, stock and remove equipment, parts, etc.
• Climb Ladders: Perform routine maintenance/repairs.
• Grasp/Grip/Turning: Handle tools and equipment, perform routine maintenance/repairs.
• Finger Dexterity: Handle tools and equipment, perform routine maintenance/repairs.
• Constant need (66% to 100% of the time) to perform the following physical activities:
• Writing: Inventory maintenance, requisition requests, required maintenance reports.

Over 150 lbs.

Rare need (less than 1% of the time)

75 – 150 lbs.

Occasional need (1% to 33% of the time)

25 75 lbs.

Frequent need (33% to 66% of the time)

1-25 lbs.

Constant need (66% to 100% of the time)

NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heavy items lifted include washer, dryers, refrigerator, A/C units, abandoned furniture, etc.

VISIONREQUIREMENTS

• Constant need (66% to 100% of the time) to document maintenance and complete forms, review manuals and operating instructions, read cautionary labels, respond to written instruction from staff and residents. Constant need to see small detail when performing routine maintenance duties.
• Frequent need (33% to 60% of the time) to see things clearly beyond arm’s reach (oversee assistants, observe problems throughout the property).
• Constant need to read and input data on a mobile device.

HEARING REQUIREMENTS

• Constant need (66% to 100% of the time) to communicate with assistants, resident staff, vendors and residents. Must use listening skills to diagnose needed repairs, etc.

SPEAKING REQUIREMENTS

• Constant need (66% to 100% of the time) to verbally communicate with assistants, resident staff, vendors and residents.

DRIVING/TRAVELING REQUIREMENTS

• Emergency calls may occasionally require expedient travel to assigned property at moment’s notice.
• Preferred to have valid driver’s license but not required.

WORKING ENVIRONMENT

• Indoors (66% to 100% of the lime); frequently outdoors (33% to 66% of the time), all conditions, often for extended periods.
• Occasional exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc. Example: Vacant unit turn over.
• Frequent need (33% to 66% of the time) to work in awkward and confining positions.

REASONING DEVELOPMENT

• Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action. Must effectively convey ideas, images and goals to diverse group of personalities.

Reside Living is committed to conducting all employment practices for employees at all levels without regard to race, creed, genetic characteristics, gender, color, religion, sex, national origin or ancestry, age, mental or physical disability, marital status, sexual orientation, veteran/military status, gender identity/status, pregnancy, childbirth or related medical conditions, or any other characteristic protected by applicable state, federal or local laws, except where a bona fide occupational requirement exists.

Reside Living is an E-Verify employer. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

As set forth in Reside Living’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a