Maintenance Technician - The Preserve at Ballantyne Commons

CWS Apartment Homes; Charlotte (NC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

50% apartment rental discount (onsite)

20% rental discount (other employees)

Medical, dental, and vision plans

Life and disability insurance

401(k) with company match

Paid time off

Birthday holiday

Job summary

At CWS Apartment Homes, the Maintenance Technician helps maintain community integrity and delivers exceptional customer service. You will interact with residents and guests, upholding safety standards and operational efficiency across the property.

Responsibilities include making apartments ready, completing service requests, and performing preventive maintenance while supporting safety programs and team communications.

Qualifications

• High school diploma or GED; preferred.
• Minimum 1 year in apartment maintenance or a related trade.
• EPA, HVAC I & II, and CPO certifications required.
• Valid driver's license and current auto insurance.
• Own basic set of hand tools.
• Able to read service requests and communicate in English.
• Basic computer skills.
• Able to work varied schedules, including weekends and emergencies.
• Professional and ethical conduct.

Responsibilities

• Prepare make-ready apartments.
• Complete service requests.
• Perform common area maintenance.
• Maintain inventory and shop organization.
• Participate in preventative maintenance.
• Support resident satisfaction programs.
• Communicate with residents, vendors, and team members.
• Adhere to safety and risk management programs.

Skills

Customer service

Reading service requests

Basic computer skills

English communication

Education

High school diploma or GED

EPA HVAC I & II

CPO certification

Tools

Hand tools

Job description

What You Will Do

At CWS, the Maintenance Technician’s primary responsibility is to enhance the integrity of the community, while maintaining exceptional customer service. This role is essential in keeping our community operating smoothly and according to safety standards. Expect a great amount of interaction with customers, residents and guests, therefore maintaining a high level of customer service is imperative to the success of this position.

• CWS Values: You will embrace our core values and set an example to the team by demonstrating these values on a daily basis.
• Make safety a top priority Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.

What’s Your Purpose?

What You Will Do

At CWS, the Maintenance Technician’s primary responsibility is to enhance the integrity of the community, while maintaining exceptional customer service. This role is essential in keeping our community operating smoothly and according to safety standards. Expect a great amount of interaction with customers, residents and guests, therefore maintaining a high level of customer service is imperative to the success of this position.

• CWS Values: You will embrace our core values and set an example to the team by demonstrating these values on a daily basis.
• Make safety a top priority Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.

What Your Day Consists Of

• Prepare make-ready apartments
• Complete service requests
• Perform common area maintenance
• Maintain inventory and shop organization
• Participate in preventative maintenance program
• Participate in resident satisfaction programs
• Communicate with customers, residents, investors, vendors, leadership, and CWS team members
• Participate in the CWS Risk Management and Safety Programs

What You Bring To Us

• High school diploma or GED (preferred)
• Minimum 1 year previous experience in apartment maintenance or a trade that requires basic knowledge of electricity, plumbing, carpentry, painting and HVAC (preferred)
• Applicable certifications including but not limited to EPA, HVAC I & II, and CPO (required)
• Possess a valid driver’s license and current automobile insurance (required)
• Own basic set of hand tools (required)
• Able to read service requests, schedules, and regularly converse with team members, residents, and vendors in English
• Basic computer skills
• Able to adhere to set and variable work schedules, including weekends and emergencies as required
• Able to adhere to company policies, procedures, and practices
• Able to establish and maintain effective working relationships
• Able to maintain a professional and ethical atmosphere
• Able to perform work responsibilities at locations other than “home” property
• Able to travel within major metropolitan areas and may be required to attend company functions in other cities
• Able to respond to emergency calls outside of normal business hours

What We Offer

At CWS, our employees are like family. We offer a comprehensive benefits package designed to support your health, financial well-being, career growth, and work-life balance. Benefits include a 50% apartment rental discount for onsite team members and a 20% rental discount for all other employees.

We offer multiple medical, dental, and vision plan options, company-paid life and disability insurance, paid parental leave, and a 401(k) with company match. Additional benefits include pet insurance, tuition reimbursement, flexible spending and health savings account options, and our Fitness Bucks program, which helps cover fitness-related activities, equipment, and wellness purchases.

You’ll enjoy paid time off, company holidays, a floating holiday, and a birthday holiday—because we believe in taking care of our team both at work and at home.

Work Environment

Work is performed throughout residential apartment communities, including occupied units, vacant apartments, exterior grounds, and maintenance areas. Position regularly involves exposure to varying temperatures, noise, dust, fumes, chemicals, power tools, and moving mechanical equipment.

Physical Requirements

Requires frequent physical activity including walking, standing, bending, kneeling, crouching, climbing ladders, and working in confined or elevated spaces. Regularly lifts, carries, pushes, or pulls tools, appliances, equipment, and supplies up to 50 pounds. Position involves exposure to varying weather conditions, maintenance equipment, chemicals, and other environmental conditions associated with property maintenance operations.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above statements are intended to describe the general nature and level of work being performed.