Maintenance Technician - Student Housing

University Partners; Tempe (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Maintenance Technician to oversee a variety of maintenance tasks including work orders, grounds upkeep, and ensuring resident satisfaction. The ideal candidate will have a strong mechanical aptitude, excellent customer service skills, and knowledge in electrical and plumbing work. This position offers a dynamic work environment with the need for flexibility and teamwork.

Qualifications

• 1-3 months of experience or related training preferred.
• HVAC certification is required.
• Ability to follow instructions and communicate effectively.

Responsibilities

• Complete routine service requests within 24 hours under guidance.
• Maintain cleanliness in common areas and manage logged maintenance issues.
• Conduct quarterly inspections and report necessary repairs.

Skills

Customer Service

Mechanical aptitude

Basic electrical knowledge

Plumbing knowledge

HVAC Knowledge

Education

High school diploma or GED

Tools

Own tools

Job description

JOB PURPOSE:

Maintenance Technicians perform a variety of responsibilities, including work orders, grounds and common area clean-up and maintenance, and maintaining good resident relations.

PRIMARY DUTIES & RESPONSIBILITIES: These will always include those specifically assigned by the immediate supervisor.

• Providing excellent service to residents, guests, employees, and contractors.
• Completing all routine service requests within 24 hours under the direction of the Maintenance Supervisor.
• Ensuring the community remains clean at all times.
• Maintaining the maintenance shop according to policy.
• Reporting maintenance issues to the Maintenance Supervisor and Community Manager for review.
• Assisting in other tasks as directed by the Maintenance Supervisor.
• Spot cleaning model and vacant units daily.

Daily/Weekly:

• Meet with Maintenance Supervisor daily to review work orders and assignments. Communicate all maintenance concerns. Expect to receive a daily list of assignments and directions from the Maintenance Supervisor.
• Keep a record of hours using company-provided forms. Obtain authorization for overtime from the Maintenance Supervisor or Community Manager.
• Walk common areas daily before 9 am, inspecting for maintenance issues.
• Inspect grounds for cleanliness as directed by the Maintenance Supervisor.
• Complete make-ready tasks according to the schedule, including installing vendor locks, communicating issues, and obtaining approval before starting work. Complete a checklist for each unit and obtain the Supervisor's signature upon completion.

• Complete work orders as directed, ensuring a 24-hour response policy.
• Change vendor locks for new tenants as directed, documenting in CSR.
• Provide on-call coverage during non-business hours as directed, rotating duties on larger properties.
• Maintain breezeway cleanliness, report violations for notices to residents.
• Log and maintain pool chemicals daily as per local code.
• Maintain MSDS/OSHA/EPA logs daily and stay updated on MSDS sheets.
• Inform Maintenance Supervisor of supplies needed.
• Provide weekend coverage for common areas and cleaning as scheduled.

Monthly:

• Review preventative maintenance calendar and perform duties like car checks, breezeway inspections, and safety/trip hazard inspections.
• Attend monthly safety meetings and communicate safety concerns or suggestions.

Quarterly/Ongoing:

• Perform quarterly inspections, including replacing filters, inspecting units for mold or other issues, and placing community policy notices.
• Ensure proper equipment inventory, report missing or broken items, and assist with inventory verification.
• Update Maintenance Supervisor on education and certification needs, keeping licenses current.

Move-Out/Move-In:

• Assist vendors and provide input during move-in/move-out processes.
• Complete unit punch lists as directed.

Qualifications:

• Knowledge of electrical, plumbing, HVAC, and basic construction.
• Mechanical aptitude and willingness to learn.
• Ability to read and write simple instructions and communicate effectively.
• Mathematical skills for measurements and calculations.
• Common sense and ability to follow instructions.
• Professional demeanor and excellent customer service skills.
• Good communication, organization, and patience.
• Ability to work under pressure, maintain confidentiality, and accept constructive criticism.
• Own tools and ability to climb, work from ladders, and lift heavy loads.
• Availability for weekends and overtime as required and to be on call after hours.

Education and Experience:

• High school diploma or GED; or 1-3 months related experience/training; or equivalent combination.

Certifications/Licenses:

• HVAC certification as required.
• Valid driver’s license and proof of insurance.

Job Performance & Success Factors: These include collaboration, teamwork, cooperation, customer service, influence, decision-making, problem-solving, technical skills, ethics, and communication. Performance will be evaluated based on these criteria.

Working Environment & Physical Demands:

Includes office, outdoor, mechanical facilities, changing weather, chemicals, odors, electrical currents, loud noises, heights, confined spaces. Physical demands involve walking, standing, climbing, lifting, reaching, stooping, talking, hearing, and traveling, with specified time allocations.