Maintenance Technician & Service Coordinator (Field/Office)

Solid Ground Solutions; Lenexa (KS); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid Holidays

Paid Time Off

Job summary

Solid Ground Solutions is seeking a reliable Maintenance Technician / Assistant Service Manager to support our service and production teams with Spartan Ram Jacks. The role involves handling maintenance and service calls, performing QC checks, and assisting with scheduling and office-based production needs.

The ideal candidate is organized, customer-focused, and comfortable working both in the field and in an office environment.

Qualifications

• Experience in maintenance/service coordination or waterproofing preferred.
• Strong organizational and time-management skills.
• Comfortable communicating with customers via phone and email.
• Ability to perform light fieldwork and inspections as well as office-based tasks.
• Basic computer skills (scheduling systems, email, data entry).
• Valid driver's license and reliable transportation (if field work is required).

Responsibilities

• Run maintenance calls generated through our maintenance plan
• Respond to and complete incoming service requests
• Perform quality control (QC) checks on completed waterproofing installations
• Contact customers and schedule service and maintenance appointments
• Assist with production-related administrative tasks as needed
• Communicate effectively with customers, technicians, and internal teams
• Ensure work meets company standards for quality and safety
• Other duties as assigned.

Skills

Maintenance coordination

Customer communication

Time management

Fieldwork

Data entry

Scheduling software

Driver's license

Job description

Solid Ground Solutions is seeking a reliable Maintenance Technician / Assistant Service Manager to support our service and production teams with Spartan Ram Jacks. The role involves handling maintenance and service calls, performing QC checks, and assisting with scheduling and office-based production needs.

The ideal candidate is organized, customer-focused, and comfortable working both in the field and in an office environment.