Maintenance Technician -- IT/Technology

Danbury Public Schools CT; United States; On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Full-time 35 hours/week

Holiday and vacation benefits (per CB)

Job summary

Danbury Public Schools in the United States is seeking a site-based technology support specialist to assist staff and students with set up, configuration, and basic troubleshooting of computers and peripherals in a school setting.

The role includes acting as a liaison for District-wide Gmail and Google Classroom integration, helping staff adopt new educational apps, and supporting the District's technology needs.

Qualifications

• High school diploma or equivalent required.
• One year of demonstrated experience with school tech devices.
• Preferred certifications in Apple, Microsoft Office, Google, or PowerSchool.

Responsibilities

• Set up and personalize new computers or devices in the school.
• Assist staff and students with use of computers and peripherals.
• Troubleshoot and route complex issues to centralized IT as needed.
• Serve as liaison for District-wide Gmail, Google Classroom, and similar platforms.
• Support adoption of new/modified classroom applications district-wide.

Skills

Device setup

User support

Troubleshooting

Google Classroom

Help desk

Education

High school diploma

Certifications (Apple, Microsoft Office, Google, PowerSchool)

Tools

Gmail/Google Workspace

PowerSchool

Google Classroom

Job description

General Description

Successful applicants will be assigned to a specific District school in order to provide site-based, basic support for the use of technology by staff and student users. Examples of responsibilities may include assisting users with set up and personalized configuration of new devices, maintaining and troubleshooting of computers, technology devices and/or peripheral devices; and performing basic networking maintenance and troubleshooting services on a real time, as needed basis in this school based setting.

Essential Duties And Responsibilities

• Work with stakeholders to set up and personalize new computers or other technology devices;
• Assist staff and students in the use and general operation of computers, projection systems, digital cameras, scanners, and other devices deployed in throughout the school;
• Maintain and troubleshoot issues arising during use of computers, other devices and peripherals being used throughout the school. Troubleshooting responsibilities may include generating Help Desk tickets that are forwarded to the centralized IT team for higher level equipment repairs and assisting in or monitoring the progress of repairs for the site based devices.
• Act as school technology liaison for successful implementation of District wide Gmail, Google Classroom, and similar platforms used for educational purposes in the building, including assisting with integrating these platforms into particular classrooms. Assist all school staff with the adoption of new or modified applications as they become District-wide standards.
• Perform other duties as assigned by the building principal and/or Supervisor of Technology.

Education And Training

A high school diploma or equivalent is required.

Successful completion of coursework or certification in the following platforms is preferred: Apple, Microsoft Office, Google, PowerSchool or similar educational software preferred.

Minimum of one year of demonstrated experience in the use, basic repair and operational oversight of personal computers or similar technology devices in a school or office based environment.

Other Preferred Skills

• Strong oral and written communication, interpersonal, and organizational skills are essential.
• Ability to identify needs, prioritize and complete projects in a timely manner with minimal supervision.
• Experience in working with students with diverse backgrounds and abilities.
• Ability and demonstrated willingness to adapt to new technology as adopted by this large school district.
• Ability to seek out appropriate resources to resolve more difficult technology problems.

Terms And Conditions Of Employment

The terms and conditions of this position are governed by a collective bargaining agreement between the Danbury Public Schools and UPSEU.

The position is Full Time -- 35 hours/week at $23.00 per hour. This position has a full year work year, with holiday and vacation benefits as contained in the collective bargaining agreement.

This position reports directly to the District's Director of Technology.