Maintenance Technician I (*$1000 Sign-on bonus for qualified applicants!)

Waterton; Saugus (MA); On-site; USD 27,552 - 33,751; Full time

Benefits offered by this job

12 weeks of paid parental leave

On-call stipend

BYOD stipend

401(k) + match

Generous paid time off

Job summary

Waterton in Saugus, Massachusetts is seeking a Service Technician I to maintain community standards and perform unit make-readies. Responsibilities include preventive maintenance, handling service requests, and ensuring a clean environment.

The ideal candidate should have a background in building maintenance and excellent customer service skills. Waterton offers competitive compensation, extensive benefits, and a commitment to providing an exceptional resident experience.

Qualifications

• Ability to work well with others in a team environment.
• Experience in building maintenance, skilled trades, or general labor.
• Excellent customer service skills.

Responsibilities

• Prepare apartments for occupancy by completing the make-ready process.
• Complete resident service requests and repairs in a timely manner.
• Conduct scheduled preventive maintenance and maintain records.
• Assist in maintaining the appearance of the community.
• Utilize safety measures to maintain a safe work environment.

Skills

Teamwork

Problem-solving

Customer service

Building maintenance

Maintenance technology experience

Job description

Job Summary

As a Waterton Service (Maintenance) Technician I, you are an integral part of our mission “to provide a great place to live” for our residents. You will help maintain the physical condition of the community and equipment according to company guidelines and standards. The Service Technician I completes unit make‑readies, conducts preventative maintenance, completes service requests, performs janitorial duties, and helps to maintain a hazard‑free community.

Responsibilities

• Prepare apartments for occupancy by effectively completing the make‑ready process. This includes move‑out/move‑in inspections, electrical, HVAC, plumbing, appliance repairs, and preventive maintenance.
• Complete resident service requests and repairs in a professional and timely manner.
• Conduct preventive maintenance as scheduled, while maintaining accurate records.
• Assist in maintaining the appearance and cleanliness of the community by ensuring grounds, amenities, exteriors, and common areas are free from debris.
• Utilize reasonable safety measures and precautions to maintain a safe work environment.

Qualifications

• Ability to work well with others in a team environment.
• Ability to solve problems and multi‑task.
• Excellent customer service skills.
• Experience in building maintenance, skilled trades, general labor, or comparable experience.
• Experience with apartment maintenance technology and systems, or similar (e.g. commercial retail or other residential) is strongly preferred.

Benefits

• 12 weeks of paid parental leave
• On‑call stipend paid for every week on call
• BYOD (bring your own device) stipend
• Competitive hourly compensation and renewal bonuses
• Full suite of benefits including medical, dental, life, disability, and even pet insurance
• 401(k) + match
• Generous paid time off, volunteer time off, and paid holidays

Typical Base Pay Range: $20 - $24.50 per hour, plus bonus program participation.

This pay range is base pay only and does not include any additional compensation or bonuses that this position may be eligible for. The pay range is approximate and the actual pay may vary depending on related work experience, certifications, education, and other job‑related factors.

About Waterton

Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and property management firm it is today. As Waterton has evolved and grown, one thing has remained constant – the drive to achieve results by exceeding expectations. For over 30 years Waterton remains passionate about delivering an incredible resident experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to investor, guest, and resident service excellence. Overall we are a collection of people who strive daily to “find the good and leave it better”.

Equal Employment Opportunity Statement

Waterton welcomes all. Waterton is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Waterton will consider for employment qualified applicants with arrest and conviction records.