Maintenance Technician

The Cheesecake Factory; Rocky Mount (NC); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Vacation and sick time

Medical, Dental & Vision

401K with company match

Discounts on cheesecake

Night/weekend shift flexibility

Job summary

The Cheesecake Factory Bakery is seeking a Maintenance Technician in Rocky Mount, NC to diagnose and repair mechanical systems and perform electrical troubleshooting up to 480V. You will execute PMs, support improvements, and maintain CMMS logs, ensuring GMPs and food safety standards.

Ideal candidates have 3+ years of industrial maintenance experience, strong mechanical skills, and knowledge of electrical systems.

Qualifications

• 3+ years of industrial maintenance experience (food or manufacturing preferred).
• Strong mechanical troubleshooting skills.
• Working knowledge of electrical systems, including multimeter use and reading electrical schematics.
• Familiarity with PLC inputs/outputs and basic control systems.
• Knowledge of welding, fabrication, or machining.
• Strong understanding of GMPs and sanitation requirements.

Responsibilities

• Diagnose and repair mechanical systems, including gearboxes, bearings, pumps, hydraulic and pneumatic components.
• Perform basic electrical troubleshooting on motors, sensors, photo eyes, and control circuits (up to 480V).
• Conduct intermediate-level PMs and Predictive Maintenance activities.
• Complete assigned Standardized Work tasks.
• Assist with installation, startup, and modification of production equipment.
• Maintain accurate maintenance logs, work orders, and spare parts usage in CMMS.
• Support root cause analysis efforts and implement corrective actions.
• Train and mentor Maintenance Technician I employees.
• Ensure compliance with GMPs, food safety, LOTO, and plant safety programs.

Skills

Mechanical troubleshooting

Electrical systems

PLC familiarity

Welding/Fabrication/Machining

GMPs & sanitation

Independent work

Education

High School Diploma

Technical Trade Degree/Certification preferred

Job description

Overview

At The Cheesecake Factory Bakery, We Don't Do Ordinary! Nothing is scaled down. Not the pride, not the fun, and definitely not the teamwork. Here, you'll do meaningful work alongside great people who care about each other and are passionate about supporting the teams behind the iconic cheesecakes our guests enjoy every day. That's the kind of culture that has earned us a place on Fortune's 100 Best Companies to Work For® list every year since 2014. The Maintenance Technician perform advanced mechanical and entry-level electrical troubleshooting on production and facility equipment. This technician independently performs repairs, executes PMs, and supports continuous improvement projects.

You’ll Thrive In This Position If You Are

• Intellectually Curious: you’re a lifelong learner. You pick things up, dissect them to see how they work, and figure out how to improve or fix them.
• Exhaustively meticulous: you have an unrelenting attention to detail, leaving nothing to chance while understanding what deserves your immediate attention and what can wait.
• Always Thinking Two Steps Ahead: you understand the domino effect when critical system issues occur. You aim to be proactive, but you know how to get in front of problems to contain them.
• Resourceful: you have an astounding ability to think outside-the-box, using the resources at hand to effortlessly get to the bottom of an issue; big or small.

Responsibilities

• Diagnose and repair mechanical systems, including gearboxes, bearings, pumps, hydraulic and pneumatic components.
• Perform basic electrical troubleshooting on motors, sensors, photo eyes, and control circuits (up to 480V).
• Conduct intermediate-level PMs and Predictive Maintenance activities.
• Complete assigned Standardized Work tasks.
• Assist with installation, startup, and modification of production equipment.
• Maintain accurate maintenance logs, work orders, and spare parts usage in CMMS.
• Support root cause analysis efforts and implement corrective actions.
• Train and mentor Maintenance Technician I employees.
• Ensure compliance with GMPs, food safety, LOTO, and plant safety programs.

Qualifications

• 3+ years of industrial maintenance experience (food or manufacturing preferred).
• Strong mechanical troubleshooting skills.
• Working knowledge of electrical systems, including multimeter use and reading electrical schematics.
• Familiarity with PLC inputs/outputs and basic control systems.
• Knowledge of welding, fabrication, or machining.
• Strong understanding of GMPs and sanitation requirements.
• Ability to work independently and prioritize tasks.
• High School Diploma.
• Technical Trade Degree/Certification preferred.

Work Environment

• Industrial bakery setting with exposure to:
• Hot or cold temperatures
• Allergens
• High noise levels
• Moving machinery
• Wet or frozen surfaces
• Cramped, confined work areas
• May require night, weekend, or holiday work based on production schedules and emergency needs

General Physical Demands

• Ability to stand and walk for prolonged periods (8–12 hours per shift).
• Frequent bending, kneeling, squatting, and stooping to access equipment and confined spaces.
• Regular reaching overhead, at shoulder height, and below waist level to service machinery.
• Climbing ladders or platforms (up to 20 feet) as needed to access equipment.
• Work in confined spaces may be required, such as under conveyors or inside equipment housings.

Lifting and Carrying

• Frequent lifting of parts and tools up to 25 pounds.
• Occasional lifting of equipment components up to 50 pounds.
• Occasional team lifting or use of mechanical aids for items over 75 pounds.
• Ability to carry materials and tools across plant areas or upstairs.

Manual Dexterity and Motor Skills

• Hand-eye coordination required for precision work such as wiring, calibrating instruments, or using hand tools.
• Sufficient grip strength to use wrenches, drills, and other manual tools.
• Fine motor skills to handle small parts, fasteners, and electrical connectors safely.

Sensory Requirements

• Ability to identify signs of mechanical or electrical issues, including odors, smoke, or abnormal sounds.

Environmental Conditions

• Work performed in hot, cold, humid, refrigerated, and frozen spaces.
• Regular exposure to moderate to high industrial noise levels (hearing protection may be required).
• Occasional exposure to dust, lubricants, and cleaning chemicals, with proper PPE provided.
• Exposure to vibration from power tools or running machinery.

Other Functional Requirements

• Ability to perform physically demanding tasks throughout a full shift.
• Must maintain balance while working on elevated platforms or uneven surfaces.
• Ability to respond promptly and safely to alarms or hazardous conditions.
• May require night, weekend, or holiday work based on production schedule and emergency needs.

Benefits

• Vacation and sick time.
• Medical, Dental & Vision.
• 401K with company match.
• 25%-35% discount when dining as a guest.
• Discounted cheesecake purchase program.

About The Company

The Cheesecake Factory Bakery creates over 35,000 delicious cheesecakes per day across our two facilities in Calabasas, CA and Rocky Mount, NC plus other baked products for our restaurants, international licensees, and third-party bakery customers. The Cheesecake Factory Bakery is a subsidiary of The Cheesecake Factory Incorporated. Recognized as a Fortune 100 Best Companies to Work For® since 2014, The Cheesecake Factory Incorporated is a global $3.8 billion public company with more than 370 casual dining restaurants and over 48,000 staff members. We are an E-Verify and equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodation to job applicants with disabilities.

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