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Maintenance Technician
Salary Range: $50,000.00 To $55,000.00 Annually
Job Summary - Kansas City Missouri
The Maintenance Technician is responsible for performing comprehensive maintenance, repairs, and renovations across multi-family and single-family properties. This position requires knowledge and experience in multiple trades including HVAC, plumbing, electrical, and general maintenance, with a focus on delivering high-quality service while ensuring property safety and resident satisfaction.
Duties and Responsibilities
Technical Responsibilities
- Execute repairs and maintenance in multiple trades including HVAC, electrical, plumbing, and carpentry
- Complete preventative maintenance according to schedule
- Maintain building systems including fire alarms, carbon monoxide detectors, and smoke detectors
- Conduct regular property inspections to identify and address potential issues
- Manage common areas and grounds maintenance, including snow removal when applicable
- Identify and correct safety hazards promptly
- Ensure all work meets applicable building codes and safety standards
- Complete renovation and construction projects as assigned
Professional interaction
- Communicate effectively with residents, staff, contractors, and vendors
- Coordinate with external vendors and contractors when necessary
- Maintain professional relationships with property management team
- Provide excellent customer service to residents
Emergency Response & Safety
- Participate in on-call rotation for after-hours emergency response
- Assist in building evacuation procedures when necessary
- Respond to emergency maintenance situations
- Maintain emergency response protocols and safety systems
- Available for holiday and weekend coverage as needed
Administrative Duties
- Respond to and complete work orders promptly
- Document all maintenance activities in the property management system
- Submit detailed reports on work progress and completion
- Provide itemized receipts for materials within 24 hours of purchase
- Maintain accurate maintenance logs and inspection records
- Document annual fire alarm inspections and system tests
- Adhere to company Standard Operating Procedures
- Comply with OSHA safety programs and regulations
*Additional duties may be assigned by management
Qualifications
Required
- Minimum 2-3 years of hands-on maintenance experience in multi-family or commercial properties
- Working knowledge of HVAC, electrical, plumbing, and carpentry trades
- Understanding of building codes and safety regulations
- Valid driver's license and clean driving record
- Reliable transportation with current insurance
- Ability to pass a background check and drug screening
- Strong problem-solving and troubleshooting skills
- Excellent communication and customer service abilities
- Basic computer skills for work order management
Preferred
- Experience with property management software
- Previous experience in multi-family maintenance
Physical Requirements
- Ability to lift and carry up to 50 pounds
- Capable of climbing ladders and working at heights
- Standing and walking for extended periods
- Bending, kneeling, and crouching regularly
- Working in various weather conditions
- Manual dexterity to use hand and power tools
- Visual acuity to inspect work and read instructions
Tools and Equipment
- Must provide personal hand tools
- Ability to operate power tools and maintenance equipment
- Experience with digital devices for work order management
- Knowledge of basic diagnostic equipment
Performance Expectations
- Complete emergency work orders within 24 hours and routine maintenance requests within 48-72 hours with a minimum 90% resident satisfaction rating
- Maintain 100% compliance with safety protocols, building codes, and required documentation while keeping maintenance expenses within budget
- Achieve less than 5% callback rate on all completed maintenance work
- Perform daily property inspections including curb appeal, common areas, and grounds maintenance with zero safety violations
- Maintain professional appearance and communication with a 24-hour response time to resident requests