Maintenance Technician

Pivotal Housing Partners; Grimes (IA); On-site; Full time

Job summary

An established industry player is seeking a dedicated Maintenance Technician to join their team. This role focuses on providing exceptional service to residents while managing routine maintenance tasks across multiple properties. As a key player in ensuring a safe and comfortable living environment, you will handle work orders, maintain grounds, and respond to emergencies. The company embraces technology, providing tools to streamline your work and enhance efficiency. If you thrive in a dynamic environment and are passionate about service, this opportunity offers a fulfilling career path with growth potential in a supportive community-oriented atmosphere.

Benefits

401(k) Retirement Plan with Company Match

Dental Insurance

Vision Insurance

Life Insurance

Accident Coverage

Short- and Long-Term Disability

Professional Development Assistance

Tuition Reimbursement

Paid Time Off

Company-Paid Holidays

Qualifications

• 1+ years of experience in maintenance roles with a focus on customer service.
• Knowledge in HVAC, plumbing, electrical, and carpentry is essential.

Responsibilities

• Provide outstanding customer service and complete resident work orders promptly.
• Maintain the physical integrity of the community and respond to emergencies.

Skills

Customer Service

HVAC Knowledge

Plumbing

Electrical

Carpentry

Time Management

Education

High School Diploma

HVAC Certification

Tools

Maintenance Mobile App

Smartphone

Job description

Key things that you want to know about this role:
Job Level: 1+ years experience will set you up for success in this role
Job Location: This important role supports our Newton Senior Lofts (53 units Senior Community) located in Newton, IA and Latitude Lofts (50 units multifamily) located in Grimes, IA
Position Type: Full-time and the ability to be on call to support our residents for emergencies
Pay Range: $ 22+ HOUR - pay depends on experience -- we believe in a culture of transparency

About Us: Pivotal, ranked in the Top 50 Affordable Housing Developers in 2017-2024, is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents. We are able to provide high quality properties and customer service because of the commitment to excellence by all of our outstanding team members.

If you hold yourself to a high set of standards, embrace a positive service-minded demeanor, enjoy working through shifting priorities, and want to join a fulfilling environment with growth opportunity, Pivotal has an outstanding position for you.

As our Maintenance Technician, you will provide high quality service to our residents, joining a team of outstanding team members with a commitment to excellence. You will hold yourself to a high set of standards, demonstrate a positive, service-minded demeanor, and successfully manage multiple shifting priorities. You will be responsible for the routine maintenance of the physical integrity of the community, including daily pickup of grounds, ensuring a safe, secure, and comfortable living environment for residents, visitors, and staff. You will be our go-to person to ensure our residents are taken care of in the event of an emergency.

We are embracing technology in how we serve our communities. Our HVAC Technicians receive work orders on our Maintenance Mobile app. You will be provided a stipend for your use of your personal smartphone to stay connected with us and process through your work orders.

Summary of responsibilities:

• Provide outstanding customer service to all current and future residents
• Complete resident work orders on a timely basis (24 to 48-hour expectation)
• Broad knowledge of general maintenance: HVAC, plumbing, electrical, and carpentry
• Assist with court-ordered “set-outs” when necessary
• Perform unit turnover between residents per company standards (3-5 days)
• Maintain grounds and curb appeal
• Able to prioritize and handle multiple tasks
• Be responsive to on-call emergencies

Successful candidates will have:

• 1+ years of related experience
• Reliable transportation and valid driver’s license
• HVAC training and certification preferred
• Commitment to regular attendance (may include weekend and OT hours)
• Ability to be “on-call” for emergencies
• Ability to receive, manage, and close work orders by using smartphone applications

Eligibility for semi-annual merit increases: January and July
401(k) Retirement plan with Company match
FSA, Dental, Vision, Life, Accident coverage as well as Short- and Long-Term Disability
EAP for emotional wellbeing/mental health support for you and your dependents living at home or even children off at college
Company-paid holidays and weekly accrual of Paid Time Off equivalent to up to 16 days in the first year
Professional development assistance and tuition reimbursement

Pivotal is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.

At Pivotal, we understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable -- and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking -- which is why we're dedicated to adding new perspectives to the team.