Maintenance Technician

Tailwind Group, Inc.; Gainesville (FL); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Vacation & Holidays

401(k) Matching

On-the-job training

Paid Parental Leave

Job summary

The Quarters Gainesville, a Tailwind Group, Inc. property, seeks a Maintenance Technician to keep our student housing community in top condition. You will perform repairs, support preventative maintenance, and deliver excellent resident service from 8:30am to 5:00pm, with occasional evenings or weekends based on business needs.

Join a company committed to growth and a strong team culture. The role is based fully on-site in Gainesville, FL, offering a competitive hourly wage with bonus potential

Qualifications

• One+ years of experience in building maintenance or related field.
• Experience with appliance maintenance and HVAC repair preferred.
• Pool service knowledge or CPO certification is preferred or may be required depending on site.
• Valid driver’s license is required.

Responsibilities

• Provide excellent customer service to residents, prospects, vendors, and staff.
• Perform general repairs in apartments and common areas, including electrical, plumbing, HVAC, appliances, and drywall.
• Assist with turnover and make-ready processes, including moving furniture and supervising temporary staff.
• Coordinate with vendors/contractors to ensure quality work and service.
• Respond to after-hours emergencies and be on-call as needed.
• Support preventative maintenance programs and attend team meetings.
• Maintain organization of the maintenance area and comply with dress code.

Skills

Customer service

HVAC repair

Electrical knowledge

Plumbing knowledge

Job description

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team!

The Position

Maintenance Technician is largely responsible for maintaining a student housing property. This individual will perform general repairs, support preventative maintenance efforts, and ensure the property operates at a high level for residents. A successful Maintenance Technician will provide exceptional customer service, be organized and innovative in their approach, and understand this role is critical to the function and reputation of the property.

The Property

The Quarters Gainesville is a garden-style student housing community in Gainesville, Florida, designed to serve students attending the University of Florida. The 251-unit, 920 bed community offers 3 and 4-bedroom units with amenities that include a resort-style swimming pool, fitness center, grilling station, and much more. The Quarters provides team members with opportunities to develop and grow their careers while delivering an unmatched living experience for our residents.

This is a full-time position working a standard schedule, Monday - Friday from 8:30am to 5:00pm. Nights or weekends may be required from time to time dependent on business needs.

The compensation range for this position is $17.18 - $23.62 per hour plus bonus potential. This range is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education, skills, experience, and location.

Benefits & Perks

We strive to provide our employees with the most competitive benefits package in the industry. A few of those benefits and perks include:

• Medical, Dental, & Vision Insurance for employees and their families
• Vacation and Sick Time + 12 Paid Holidays
• 401(k) with company matching
• On-the-job training and career development
• Paid Parental Leave

Responsibilities & Duties

• Demonstrate excellent customer service with residents, prospects, vendors, officials, and community members; prioritizing others and fighting for their highest possible good.
• Maintain exceptional curb appeal by conducting daily property walks alongside the maintenance team to identify improvement areas and clean and maintain the grounds.
• Perform general repairs in apartment units, common areas, and on building systems, including but not limited to electrical, plumbing, HVAC, appliance, and drywall work.
• Support maintenance efforts relating to the annual turnover and make-ready process including:
• Furniture removal and installation
• Leadership of additional temporary staff members
• Meet company standards relating to customer service, work order completion, and overall property function.
• Work with vendors and contractors to ensure the completion of quality product and overall service.
• Respond to after-hours emergency issues and fulfill the required on-call schedule.
• Support the Maintenance Manager with the property preventative maintenance program.
• Attend regularly scheduled team and 1:1 meetings to stay up to date on general property operations.
• Clean, organize, and maintain the maintenance area, including tools, equipment, materials, etc.
• Maintain a professional appearance and adhere to the company dress code at all times.

Requirements

• One or more years of experience in building maintenance – student housing experience is a plus.
• Experience with appliance and HVAC repair is preferred.
• Working knowledge of pool service and maintenance preferred. Certified Pool Operator (CPO) certification is preferred or may be required upon hire, dependent on the property and local laws.
• A valid driver’s license is required.

Knowledge, Skills, & Abilities

• Ability to troubleshoot and find innovative solutions to maintenance issues.
• Exceptional customer service and communication skills.
• Basic computer skills, including the ability to use property management software, email, and mobile devices to receive and complete work orders.
• Possess a high level of integrity and professionalism.
• Experience with Entrata software or a similar property management/work order system is preferred.
• Ability to pass a criminal background check.
• Ability to bend, kneel, stoop, reach, stand and be physically active for extended periods.
• Ability to lift up to 50 pounds.
• Ability to work in hot, cold, and wet environments.
• Ability to work independently.
• Ability to fulfill on-call duties as assigned.
• Ability to work extended hours during the turnover period, including nights and weekends.

This role is based fully in-person and requires daily onsite presence.

To learn more about our core values and mission, check out: http://thetailwindgroup.com/.

A complete list of responsibilities and duties can be provided during the interview process.

This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.