Maintenance Technician

Haverkamp Properties, Inc.; Ankeny (IA); On-site; USD 42,000 - 58,000; Full time

Job summary

Haverkamp Properties, Inc. in Ankeny, IA is seeking a dedicated maintenance-adjacent role to support residents and upkeep across properties. The position emphasizes prompt work-order completion, curb appeal, and positive resident experiences.

You will collaborate with maintenance teams, communicate clearly, and help ensure occupancy targets are met while upholding EOS-driven processes and standards.

Qualifications

• Experience delivering excellent customer service in property management or retail.
• Strong communication and teamwork skills.
• Ability to prioritize tasks and manage time effectively.
• Willingness to adhere to company values and processes.

Responsibilities

• Complete resident work orders promptly.
• Maintain curb appeal and common area conditions.
• Efficiently prepare vacant units for occupancy.
• Provide 5-star customer service and clear communication.
• Collaborate with maintenance teams to meet occupancy goals.

Skills

Customer service

Communication

Teamwork

Time management

Job description

Description

Haverkamp Properties is a family-owned real estate company driven by our Purpose to "Create Communities Where People Love to Live."

You will love it here if you embrace our Core Values:

• Service - we focus on serving both internally and externally
• Hard Work - we go above and beyond and don't hide from the hard things
• Accountability - we take action and are responsible to follow through
• Results-Driven - we keep score, and we like to win
• Integrity - we value the highest standards of moral and ethical character

You'll love coming to work every day if you get, want, and have the capacity to do the following:

• Complete resident requested work orders in a timely manner
• Work as a member of a team that takes pride it is property's curb appeal and common area conditions
• Efficiently prepare or make ready vacant units so that the new resident has a positive experience
• Provide 5-star customer service
• Effectively communicate

You'll have success here if you value clear processes and do the following things:

• Lead Generation
• Lead Conversion
• Customer Fulfillment (The part where our maintenance teams excel!)

We train our team to help them succeed, and everyone on our team helps with our success. In this role, you'll be accountable for hitting the following critical goals:

• Help the team to achieve and maintain an occupancy of greater than 95%
• Complete greater than 75% of all work orders within 48 hours
• Prepare vacant units for occupancy in 7 days or less

Our company runs purely on EOS. That means as a member of this team, you will have a leader who:

• Gives clear directions
• Makes sure you have the necessary tools
• Acts with the greater good in mind
• Delegates appropriately
• Takes time to truly understand your role and how you can help the company
• Makes their expectations clear
• Communicates well
• Has effective meetings
• Meets one-on-one with you quarterly or more, if needed
• Rewards and recognizes your performance