Maintenance Technical Support Call Analyst

Linde; City of Tonawanda (NY); On-site; USD 63,375 - 92,950; Full time

Benefits offered by this job

Health, dental, and life insurance

401(k) matching

Paid holidays and vacation

Employee discount program

Opportunities for educational growth

Job summary

Linde is seeking a motivated individual to handle inbound and outbound calls for customer service, focusing on cryogenic equipment support. The ideal candidate will have a strong customer focus and effective communication skills.

Join Linde's diverse environment where you can make an impact while enjoying a competitive compensation package, including health benefits and opportunities for professional growth.

With a commitment to sustainability, Linde supports various industries and offers training to help you succeed in your role.

Qualifications

• 1-2 years of customer service experience preferred.
• Ability to troubleshoot cryogenic equipment.
• Document and coordinate service requests efficiently.

Responsibilities

• Handle inbound and outbound calls from customers.
• Process emails reporting maintenance issues.
• Work alongside Customer Service Technicians in the field.

Skills

Effective communication

Customer focus

Collaboration

Mechanical aptitude

Education

Associate degree or equivalent technical experience

Job description

• You will handle inbound and outbound calls from internal and external customers including technicians, drivers, sales representatives, and customers requesting information or service on their supply system
• Document and coordinate service requests from customers efficiently
• Further, you will process emails from drivers reporting maintenance issues at customer sites
• Troubleshoot cryogenic equipment to resolve minor problems remotely on customer systems
• Configure and perform minor troubleshooting of Remote Telemetry Units
• And you will work alongside Customer Service Technicians in the field to support service delivery

What Makes You Great

• You can communicate effectively with all levels of the organization and take initiative and support decision-making within a team environment
• Maintain a strong customer focus while being self-motivated and driven
• Collaborate cross-functionally with Customer Service, Technicians, Sales, Logistics, and Operations
• You hold an associate degree or possess equivalent technical experience
• Bring one to two (1 to 2) years of customer service experience preferred
• Demonstrate mechanical aptitude as an advantage
• Complete cryogenic training provided to support role requirements

Why you will love working with us

Linde is a leading global industrial gases and engineering company with 2025 sales of $34 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet.

Linde serves a variety of end markets such as chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Linde’s industrial gases and technologies are used in countless applications, enabling space exploration and launch technologies, delivering ultra-high-purity and specialty gases for semiconductor manufacturing, providing life-saving medical oxygen and enabling clean hydrogen production and carbon capture to reduce greenhouse gas emissions. Linde also delivers state-of-the-art gas processing solutions to support customer growth, efficiency improvements and emissions reductions.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

Linde offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!

Pay commensurate with experience. Open to salary range $63,375 - $92,950.

Have we inspired you? Let´s talk about it

We are looking forward to receiving your complete application.

Linde thanks all applicants in advance for their interest; however, only those applicants who are being considered for an interview will be contacted.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Linde Inc. acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.