Maintenance Supervisor (Lease-Up)

Fairfield Residential; Walpole (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading multifamily housing company is seeking a Maintenance Supervisor for their community in Walpole, MA. The role involves overseeing property maintenance, managing a team, and ensuring resident satisfaction. Ideal candidates will have substantial hands-on experience, strong technical skills, as well as excellent customer service abilities. This position offers competitive pay and various benefits, including health insurance and a 401(k) plan.

Benefits

Paid time off

Matched 401(k)

Medical, dental & vision insurance

Flexible spending account

Life insurance

Qualifications

• Experience in apartment or building maintenance (3+ years).
• Supervisory experience required.
• Ability to read and comprehend budgets.

Responsibilities

• Perform and supervise maintenance repairs throughout the property.
• Schedule preventative maintenance and respond to emergency calls.
• Lead and develop a diverse property maintenance team.

Skills

Plumbing

Electrical

HVAC

Carpentry

Appliance Repair

Customer Service

Education

High school diploma or equivalent

HVAC-EPA (Type II) or EPA Universal certification

Certified Pool Operator (CPO)

Tools

Yardi

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Community:

The Penstone Apartments and Townhomes

Number of Units:

268

Maintenance Supervisor (Lease-Up)

Our On-Call Maintenance Associates can benefit from a 40% apartment allowance if living on-site at the property for which they work.

OUR COMPANY:

At Fairfield, we are proud to be a leader in the multifamily housing industry. We are passionate about creating exceptional apartment living. Among the most experienced multifamily companies, Fairfield has developed and acquired over 1000 communities since 1985. We are an award-winning company that proudly employs over 1,500 associates who are dedicated to serving our customers at our apartment communities located in over 30 markets nationwide.

Being a part of Fairfield means more than a rewarding career with personal growth. It’s a partnership for the long term, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we’re proud to reflect that in our culture.

ABOUT THIS ASSOCIATE:

Fairfield properties are known for the visible and available on-site staff that keep our residents loving where they live. Our Maintenance Supervisors are critical members of our Property Management Teams who work to ensure the upkeep of our properties and ensuring our customers’ happiness and comfort.

The Maintenance Supervisor takes pride in and oversees the overall appearance and maintenance of our apartment communities. As a leader, this person supervises and motivates a diverse staff while routinely making independent decisions, especially during after-hours emergency situations.

This is a busy, exciting job for someone committed to the preservation and beautification of real estate and who is passionate about a career of residential property management. Successful associates in this role may be promoted into Regional Maintenance Manager positions.

WHAT YOU CAN EXPECT TO DO IN THIS ROLE:

PROPERTY MAINTENANCE

• Perform, schedule and supervise maintenance repairs throughout the property.

• Schedule, monitor and conduct preventative maintenance.

• Maintain a flexible, available schedule to respond to and resolve after-hours and weekend emergency maintenance and custodial requirements.

OPERATIONS

• Use Yardi (or similar) property management software to manage open service repair requests

• Create and manage a budget while maintaining an accurate inventory of maintenance items.

• Ensure that policies and procedures as well as safety and compliance expectations are met.

TEAM MANAGEMENT & CUSTOMER SERVICE

• Lead, motivate and develop a successful, inclusive and diverse property maintenance team.

• Provide timely and constructive performance feedback and light mediation.

• Deliver outstanding customer service to all residents.

WHAT YOU’LL NEED ON DAY ONE:

• Three or more years’ hands-on apartment or building maintenance experience required.

• Strong knowledge of plumbing, electrical, HVAC, carpentry, and appliance repair work.

• HVAC-EPA (Type II) or EPA Universal certification is required.

• Certified Pool Operator (CPO) certification strongly preferred. Associates hired without a CPO certification will be required to obtain within 90 days of hire.

• Ability to read and comprehend budgets.

• Supervisory experience required.

• Experience with Yardi or other property management accounting software.

• High school diploma or equivalent required.

• Ability to read, write, understand, and communicate in English.

• Experience using Microsoft Outlook, Word, and Excel.

• Professional verbal and written communication skills.

• Superior customer service skills including the ability to manage difficult customers and/or situations.

• Availability to be on-call and responsive to after hour emergencies.

• Ability to work a flexible schedule to include weekends, evenings, and holidays.

#LI-GABBY

Estimated Rate of Pay :

$36.44 - $41.78

This position is non-exempt; the range above reflects hourly rates.

The pay range displayed for this position is determined by skills and experience required, location and job complexity*. Potential job offers may vary based on the skills, education, and experience an individual candidate holds. This range reflects base rate only, and does not include allowances, perks, commissions or bonuses applicable to this position (if any). In addition to base salary, Fairfield offers all full time associates the following, upon meeting eligibility requirements:

• Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional)
• Matched 401(k)
• Medical, dental & vision insurance
• Flexible spending account
• Life insurance

* Pay range is a calculation based on a midpoint price. Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements.