Maintenance Supervisor

Association Of Zoos & Aquariums; Knoxville (TN); On-site; USD 55,000 - 65,000; Full time

Job summary

An established industry player seeks a Maintenance Supervisor to lead the maintenance department at a renowned zoo. In this pivotal role, you will ensure the upkeep of facilities, manage budgets, and coordinate maintenance activities. This position requires a proactive approach to problem-solving and a commitment to safety and quality. You will work closely with various departments to enhance visitor experiences and maintain high standards of facility management. If you're looking for a dynamic environment where your skills can shine, this opportunity is perfect for you.

Qualifications

• Proven track record in facility infrastructure maintenance and repair.
• Knowledge of local building codes and safety regulations.

Responsibilities

• Manage and oversee maintenance operations for Zoo Knoxville facilities.
• Develop and maintain preventative maintenance programs.

Skills

Facility Maintenance Knowledge

Project Management

Budget Management

Technical Expertise

Problem-Solving Skills

Communication Skills

Organizational Skills

Education

High School Diploma

Technical Certification in Facility Management

Tools

Microsoft Office

Maintenance Tools

Job description

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Maintenance Supervisor

Job Title: Maintenance Supervisor
Department: Maintenance
Date Written / Updated: February 2022
Reports To: Director of Operations
Status: Full-time (exempt)
Supervises: Maintenance Staff
Pay Range: $55,000 - $65,000 Annually

Description:The individual in this position is responsible for the management and operation of the Maintenance Department at Zoo Knoxville. The Maintenance Supervisor will work with the Director of Operations and Zoo staff to determine, initiate, and maintain policies and procedures concerning care and management of the facilities as well as actively plan for future systems, exhibits, and equipment. The Maintenance Supervisor is responsible for the general maintenance, repair, rehabilitation and daily appearance of the Zoo Knoxville facilities including, but not limited to, all equipment, vehicles, buildings, enclosures, and utility systems contained on zoo grounds and/or used in support of zoo programs, on and off grounds. This individual is a working supervisor and must keep the Director of Operations up to date with pertinent information and informed as to departmental activities, project status and requirements.

Job Summary:

1. Establishing, initiating and maintaining procedures and guidelines relating to the well-being and care of the buildings, facilities, vehicles and equipment, including preventative maintenance programs, sustainable business practices and green initiatives. a) Prepare and manage the annual budget while also making recommendations for maintaining and updating the facilities.
2. Evaluate and maintains a reliable network of outside vendors and suppliers to ensure cost-effective and timely support of the maintenance function. a) Hires contractors or subcontractors to perform maintenance work.
3. Routinely schedule (daily and long range) all operations, activities, staff, volunteers and community service individuals of the maintenance department. a) Work with other zoo departments to develop and implement a positive and educational visitor and staff experience. b) Provide professional quality customer service to both internal and external customers, as well as, outside vendors and contractors.
4. Monitors and reviews the department scheduling, workload and daily efficiencies and uses this to evaluate and review employee performance. a) Ability to evaluate performance deficiencies through the use of counseling and able to provide this to evaluate and review employee performance. b) Knows and understands the employee handbook and adheres to al stated disciplinary actions and personnel policies.
5. Management and initiation (when appropriate) of a timely, efficient, economical and organized work order completion process. With the exception of emergency situations, all work orders must be approved by the Operations Director.
6. Maintaining the quality, appearance, cleanliness, safety, functionality and usability of the park, its grounds, buildings and facilities, and all utility systems contained within and leading to the park on a continual basis and in the most timely, efficient, economical and organized manner. This includes all public, animal, and support areas, and all interior and exterior components. Maintaining the quality of all Zoo property and resources, natural or man-made, which is undeveloped, used for purposes other than public or exhibit areas, or held in reserve for future use.
7. Management and assistance with installation, set-up, and removal of special / temporary exhibits, special events, or other event related operations.
8. Purchasing and procurement of supplies, equipment, required permits for the support of the department as well as those requested and approved for the support of other departments.
9. Management of the movement of vehicles, tools, equipment, and supplies including shipping in and out of the park as well as any movement on zoo grounds.
10. Establishing, initiating, and maintaining procedures and guidelines regarding safety of personnel, instructing staff on these standards, and enforcing the safety standards. a) Hire, train, motivate, coach, on and off board team members, including annual performance reviews. b) Administrative duties to include record keeping, timecard approvals, scheduling. c) Develop and adhere to annual operating budget.
11. Develops and supervises on-going skills training program.
12. Establishing, initiating and maintaining operating procedures and guidelines regulating supervision, training and quality control of all m aintenance personnel in matters such as general trade instructions (to include, but not limited to, carpentry, mechanical repair, electrical, plumbing, sheet metal, HVAC, concrete forming / finishing, hydraulics, etc.), safety, care and maintenance of equipment, vehicles, buildings, enclosures and utility systems, refuse management and recycling.
13. Compliance with all governmental or other regulatory agencies, including, but not limited to national, state, and local electrical and building and plumbing codes, as well as ADA standards, AZA standards, USDA (Animal and Plant Regulations), TWRA, OSHA, MOSH, EPA, DOT, etc. and adherence to all regulations and guidelines set forth by those agencies. This includes application for and maintenance of all necessary permits and reporting. Also, included is maintaining a current SDS Log.
14. The Maintenance Supervisor will be on 24-hour call and may work beyond a forty-hour work week as required to perform duties, including special events. 15. This individual will present a professional and neat appearance at all times. The attire may either be the standard Knoxville Zoo uniform or business casual. A nametag will be worn at all times when representing this position.
16. Supports the organizational vision, mission and core values.
17. Other duties and tasks as requested or required by the Director of Operations, Leadership Team, or President & CEO.

Skills ad Qualifications:
Knowledge of facility maintenance and management practices, utility maintenance, skills utilized in facility maintenance, local building codes and other applicable laws and regulations.
- Proven track record in areas of facility infrastructure maintenance and repair.
- Knowledge of project management and coordination, including contract negotiation.
- Knowledge of principles and practices of record keeping and administration.
- Knowledge of safe work practices.
- Knowledge of budget implementation and monitoring
- Skill to provide technical expertise, project management and apply troubleshooting skills as they relate to facility maintenance and oversight.
-A process thinker
- Competent
- Strong organizational, problem-solving and analytical skills
- Ability to strategically weigh risks and benefits of actions, prior to taking action.
- Ability to continuously seek ways to improve efficiencies and service
- Demonstrated ability to supervise and motivate subordinates
- Ability to manage priorities and workflow
- Coordinate multiple tasks simultaneously
- Good judgement with the ability to make timely and sound decisions
- Commitment to excellence and high standards
- Excellent written and verbal communication skills
- Versatility, flexibility and a willingness to work with constantly changing priorities
- Advanced computer skills on Microsoft Office with an emphasis in Word, Excel and PowerPoint
- Excellent customer service and interpersonal skills
- Manage and value a diverse staff
- Valid driver’s license


Working Conditions:
As an employee of Zoo Knoxville, you must possess English communication skills as well as the ability to communicate using a 2-way radio, email and telephone. The individual must be able to tolerate extremes in outdoor temperatures and weather conditions. This position may require heavy lifting and moving (up to and possibly in excess of 100 lbs.) repeatedly and be able to exert up to 50 pounds of force periodically. The individual must be able to work while bending, crouching, kneeling, or balancing for extended periods of time, and should be able to crawl, push, pull, climb, while maneuvering tools and supplies, and be able to remain on feet for extensive periods. The individual assuming these responsibilities will be aware of health and injury risks inherent with traversing to/from and working at elevated heights, below ground level, in confined spaces and with the operations of machinery, various hand and power tools, vehicles, chemical use, etc., all while working around potentially dangerous animals and their environments, in potentially dangerous situations, or in possibly life threatening locations and conditions, as well as in public environments. The individual must have the ability to provide flexible working hours when necessary and may have to work early morning, late evenings, nights, weekends, or holidays. This position is considered essential personnel and must report to work as usual even when the Zoo is closed due to extreme weather conditions. Zoo Knoxville is a drug free workplace, the individual must have the ability to pass pre-employment and periodic substance and TB tests. Depending on the specific tasks, this position will be required to work within close proximity of exotic and domestic animals and must be aware that there are dangers inherent in working under those conditions. Zoo Knoxville is committed to maintaining a drug free workplace and as such each employee must pass a pre-employment drug screen.

Application Procedure:
Apply Online

Selection Procedure:
The individual in this position must be a highly motivated individual with a proven history of accomplishment. They must possess a technical knowledge sufficient to accomplish the described duties in an efficient, safe and proficient manner. This includes an understanding of basic building, vehicle, equipment and facility construction, maintenance, improvement practices, safety practices and procedures. Must be able to safely operate all types of office machinery, maintenance related hand tools, power tools, light equipment, and medium to heavy equipment. Must be able to effectively manage and supervise employees/volunteers in a positive, constructive, and professional manner consistent Zoo Knoxville policies and procedures. Individual should be extremely organized, efficient, accurate, selfmotivated, neat and possess proficient computer knowledge and use of various types of programs. Individual must be able to maintain confidences and protect the confidentiality of sensitive discussions, interactions, files and materials. He/she should possess the ability to react quickly, effectively and logically in high stress and/or emergency situations. This person must be able to make competent decisions based on experience, knowledge and/or the advice of others. He/she needs to have a thorough knowledge of all facilities used in support of the Zoo. - Knowledge of facility maintenance and management practices, utility maintenance, skills utilized in facility maintenance, local building codes and other applicable laws and regulations. - Proven track record in areas of facility infrastructure maintenance and repair. - Knowledge of project management and coordination, including contract negotiation. - Knowledge of principles and practices of record keeping and administration. - Knowledge of safe work practices. - Knowledge of budget implementation and monitoring - Skill to provide technical expertise, project management and apply troubleshooting skills as they relate to facility maintenance and oversight.

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