Maintenance Supervisor

Grand Pacific Resorts, Inc.; Carlsbad (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading hospitality company is seeking a Maintenance Supervisor at their resort in Carlsbad, CA. The role involves overseeing maintenance staff, ensuring safety compliance, and maintaining high service standards. Ideal candidates will have strong management experience in maintenance, along with excellent customer service skills and a drive for excellence.

Qualifications

• 2+ years of supervisory experience in maintenance or construction.
• Detail-oriented and professional with focus on customer service.
• Ability to work weekends, holidays, and pass required checks.

Responsibilities

• Oversee and supervise maintenance associates and perform inspections.
• Maintain Preventative Maintenance Program and update as needed.
• Ensure adherence to company policies and provide Gold Crown level service.

Skills

Customer Service

Communication

Organizational Skills

Team Environment

Education

CPO (Certified Pool Operator)

Experience in Mechanical, Electrical & Plumbing

Hospitality Industry Experience

Job description

Job Details

Job Location: Grand Pacific Marbrisa - Carlsbad, CA

Position Type: Full Time

Salary Range: $26.00 - $27.00 Hourly

Job Shift: Varied

Description

Position Summary/ Objective:

Under the direction of the Maintenance Manager, the Maintenance Supervisor will be responsible for overseeing and supervising designated maintenance associates, performing general maintenance duties, routine inspections and repairing faulty equipment or damaged structures. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job.

Primary Essential Functions:

• All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
• Responsible for Gold Crown level service.
• Provide guidance and execute procedures.
• Supervise with a "hands-on" attitude, motivate, and discipline employees as needed. Responsibilities include departmental long and short term planning; organizing inventory; and related documentation.
• Maintain and update the Preventative Maintenance Program and make recommendations to the Maintenance Manager/Facilities Director/Assistant Director for improvement projects.
• Conduct various inspections including and not limited to safety inspections, rain leaks, moisture detection and submit necessary reports to appropriate personnel.
• Candidate will regularly interact with management, guests, employees and executive management from corporate office.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Responsible for maintaining a consistent, regular attendance record.
• Adhere to performance standards, company policies and procedures, as they relate to the department.

Qualifications

Education, Skills & Experience:

The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates.

• 2+ years of experience in a previous management/ supervisor experience (mechanical, electrical & plumbing), janitorial or construction industry.
• Required CPO (certified pool operator).
• Strong customer focus and customer service skills.
• Excellent communication and organizational skills.
• Knowledge in all phases of building maintenance including paint, texture, drywall repair, appliance, electrical, plumbing, and HVAC.
• Experience in the hospitality industry (time share preferred).
• Ability to work well in a diverse team environment.

Additional Eligibility Qualifications Required:

• Must be available to work various shifts including weekends and holidays.
• Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.
• Ability to speak and understand the English language. Fluency in Spanish is preferred.

Physical, Environmental & Other Requirements:

• Must be able to stand and/or walk for up to 8 hours.
• Must also be able to sit, stoop, kneel, crouch and crawl.
• Must frequently lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds.
• Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.

EEO Statement:

Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.

Other Duties:

• Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.