Maintenance Supervisor

The NRP Group LLC; Beech Grove (IN); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Commission and bonus opportunities

Paid vacation and sick leave

11 Paid holidays

Paid maternity & parental bonding left

Short & long term disability

Medical/Dental/Vision/Life Insurance

401(k) Match

Training, certification, & growth opps

Employee referral & recognition

Job summary

The NRP Group LLC is seeking a dedicated Maintenance Services professional for our apartment communities in Indiana. You will oversee maintenance operations, preventative tasks, and safety audits to maintain curb appeal and resident satisfaction.

You’ll supervise service requests, coordinate apartment turns, manage inventory, and support the Community Manager with budget recommendations while promoting professional growth across the team.

Qualifications

• Experience maintaining apartment communities and supervising maintenance teams.
• Ability to coordinate preventive maintenance and safety procedures.
• Strong communication and problem-solving skills.

Responsibilities

• Direct and oversee maintenance of the community, scheduling preventative tasks and inspections.
• Maintain accurate records and reports as required by policy.
• Walk the property daily to uphold curb appeal and safety.
• Coordinate apartment turns and renovations, including resident move-out support.
• Monitor operating expenses and suggest cost-saving strategies.
• Coordinate contracted services and track invoices for timely payment.
• Lead safety meetings and ensure compliance with safety procedures.

Skills

Maintenance management

Customer service

Team leadership

Job description

Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long‑term careers and connections. As we grow as a company, our goal is that you will grow in your career.

NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work.

We value our employees by offering a competitive benefit package including:

• Commission and bonus opportunities
• Paid vacation and sick leave
• 11 Paid holidays
• Paid maternity & parental bonding leave
• Short & long term disability
• Medical/Dental/Vision/Life Insurance
• 401(k) Match
• Training, certification, & growth opportunities
• Employee referral & recognition programs

Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com.

Essential Functions Statement(s):

Maintenance Services

• Direct and oversee all aspects of maintenance of the community Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services
• Maintain accurate records for all required reporting and record keeping outlined by NRP policy
• Walk the property daily to uphold curb appeal and monitor safety issue
• Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations
• Follow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the community
• Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies
• Communicate and advise Community Manager on recommendations for capital improvements and maintenance requirements for annual budget
• Coordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment
• Complete all service requests and apartment turnovers in line with NRP policy and procedure
• Supervise use of property golf carts and all other major tools and equipment when applicable
• Notify Community Managers with solutions for any safety or liability concerns as well as preventative maintenance needs
• Conduct and document monthly safety meetings including procedures, training, safety equipment, MSDA and use of equipment
• Perform other duties as required

Customer Service

• Complete service requests from residents and team members in a timely fashion, in accordance with company policy
• Ensure excellent customer service with courteous and professional attitude toward all customers and team members
• Audit key tracking system daily and weekly
• Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week
• May occasionally be required to assist at other properties
• Run errands to support the property as necessary

Personal Development

• Support and assist Community Manager and Recruiting Department with new hire selection
• Train, coach, and mentor team members, ensuring appropriate training is received
• Create a team environment: hold weekly team meetings; manage by goals, open communication
• Generate work and on-call schedule for service employees
• Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy.
• Provide recommendations for compensation adjustments, promotions, and terminations
  

The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discriminationdue tocolor, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.