Maintenance Supervisor

The-Nrp-Group; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Commission & bonus

PTO & holidays

Maternity & bonding leave

Disability insurance

Health, dental, vision, life

401(k) match

Training & growth

Employee referrals

Job summary

The NRP Group is seeking a Maintenance Supervisor for our Austin, TX community to manage all physical aspects of the apartment community, coordinate and perform maintenance and repair services, and ensure curb appeal and high-quality homes.

Under the Community Manager, you will schedule turns, oversee safety, manage inventory, coordinate bids, and mentor team members while delivering excellent customer service to residents.

Qualifications

• 5+ years of maintenance and repair experience in apartment communities.
• CFC Universal Certification required.
• Strong computer skills; Yardi experience preferred.

Responsibilities

• Direct and oversee maintenance of the community and coordinate apartment turns.
• Schedule preventive maintenance, inspections, and janitorial services.
• Maintain accurate records and monitor operating expenses per policy.

Skills

Maintenance supervision

Customer service

Safety compliance

Budgeting

MS Office

Education

High school diploma

CFC Universal Certification

Tools

Yardi

MS Office

Job description

Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work.We value our employees by offering a competitive benefit package including:Commission and bonus opportunitiesPaid vacation and sick leave11 Paid holidaysPaid maternity & parental bonding leaveShort & long term disabilityMedical/Dental/Vision/Life Insurance401(k) MatchTraining, certification, & growth opportunitiesEmployee referral & recognition programsSince its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com.Under the direction of the Community Manager, the Maintenance Supervisor is responsible for all physical aspects of the apartment’s community, coordinating and performing maintenance and repair services, ensuring curb appeal and quality of apartment homes, responding to customer service requests, and adhering to all safety policies.Essential Functions Statement(s):Maintenance ServicesDirect and oversee all aspects of maintenance of the community Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial servicesMaintain accurate records for all required reporting and record keeping outlined by NRP policyWalk the property daily to uphold curb appeal and monitor safety issueSchedule and coordinate apartment turns, including assistance with resident move out and apartment renovationsFollow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the communityManage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of suppliesCommunicate and advise Community Manager on recommendations for capital improvements and maintenance requirements for annual budgetCoordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely paymentComplete all service requests and apartment turnovers in line with NRP policy and procedureSupervise use of property golf carts and all other major tools and equipment when applicableNotify Community Managers with solutions for any safety or liability concerns as well as preventative maintenance needsConduct and document monthly safety meetings including procedures, training, safety equipment, • MSDA and use of equipmentPerform other duties as requiredCustomer ServiceComplete service requests from residents and team members in a timely fashion, in accordance with company policyEnsure excellent customer service with courteous and professional attitude toward all customers and team membersAudit key tracking system daily and weeklyParticipate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a weekMay occasionally be required to assist at other propertiesRun errands to support the property as necessaryPersonal DevelopmentSupport and assist Community Manager and Recruiting Department with new hire selectionTrain, coach, and mentor team members, ensuring appropriate training is receivedCreate a team environment: hold weekly team meetings; manage by goals, open communicationGenerate work and on-call schedule for service employeesProvide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy.Provide recommendations for compensation adjustments, promotions, and terminationsSKILLS & ABILITIESEducation: High school diploma or equivalent; CFC Universal Certification; sufficient knowledge to thoroughly complete maintenance assessment up to the standard of a Maintenance SupervisorExperience: At least 5+ years of experience maintenance and repair for apartment communitiesTechnical Skills: Strong computer skills and proficiency in Microsoft Office, Yardi Experience preferredOther Requirements: Valid Driver’s License and reliable transportationThe NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.