Maintenance Supervisor

HOUSTON APARTMENT FOUNDATION; Austin (TX); On-site; USD 39,950 - 42,705; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Personal time off

Paid holidays

Growth opportunities

Job summary

Avanath in Austin, Texas is seeking a Maintenance Supervisor to oversee staffing and vendor activities ensuring the property is well-maintained while delivering outstanding customer service.

This role requires 3+ years of multifamily property maintenance experience and involves coordination of maintenance requests while maintaining compliance with property management guidelines.

The ideal candidate will possess strong organizational skills and the ability to manage multiple priorities, all while fostering a positive community atmosphere.

Qualifications

• At least 3 years of multifamily property maintenance experience.
• One year of supervisory experience required.
• Valid Driver’s License.

Responsibilities

• Deliver quality move-in and timely service to residents.
• Coordinate maintenance requests and oversee repairs.
• Project a favorable image of the community.

Skills

Organizational skills

Interpersonal skills

Customer service skills

Supervisory skills

Technical skills (plumbing, HVAC, etc.)

Education

High school diploma or equivalent

Tools

HVAC systems

Repair tools

Job description

Avanath is proud to be named one of the top property management companies providing affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. Every day is an opportunity to make a difference in someone’s life: helping residents call one of our communities home, providing excellence in customer service, or championing our workforce.

About the Role

The Maintenance Supervisor is accountable for delivering on our commitments to residents. The role involves quality move‑in, timely service, superb curb appeal and personal attention to residents and their homes. The supervisor works alongside the Community Manager, overseeing staff and vendor activities to maintain the property.

Core Competencies

• An Aptitude for Connecting – Must possess a strong sense for creating a sense of community, drive to go the extra mile, building relationships with residents, staff, vendors, regulatory and social service partners.
• An Authentic Attitude – Consistently demonstrate an open and professional approach when resolving resident and staff concerns.
• An Approach that is Positive and Professional – Active listening, supporting residents and staff, ensuring everyone feels seen, heard, and valued.

Qualifications

• At least 3 years of multifamily property maintenance experience.
• One year of supervisory experience required.
• Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
• HVAC and CPO certifications are highly desired.
• Valid Driver’s License.
• Very strong organizational skills and ability to handle multiple priorities.
• Solid interpersonal and customer service skills.
• Must be available for on‑call and weekend work.

Key Accountabilities

Resident Relations & Customer Service

• Demonstrate customer service skills by treating residents and others with respect, answering questions, responding sensitively to complaints, and assigning work orders efficiently.
• Project a favorable image of the community to achieve property objectives and public recognition.
• Ensure consistency, follow‑up, and follow‑through in dealing with residents on all matters.
• Enforce community policies delegated by the Community Manager.
• Assist and complete work orders from resident requests, diagnose issues, and make repairs following policies, procedures, safety standards, and code requirements.

Maintenance Management

• Coordinate, schedule, and respond to resident/management requests and work orders.
• Ensure all repairs and replacements are necessary for community common areas and units.
• Support cost‑cutting and expense control by fixing rather than replacing parts when possible and using tools efficiently.
• Inspect grounds, building, and community features daily to identify and correct hazardous conditions.
• Manage and order maintenance supplies inventory within budget guidelines.
• Maintain a preventative maintenance program to extend community life and minimize future repairs.
• Maintain a well‑organized, safety‑compliant maintenance shop.
• Teach and promote safe work practices; maintain hazard communications program.
• Manage unit inspections and key control of the community.
• Maintain accurate records of service requests, EPA/OSHA standards, preventative maintenance, unit status, work in progress, etc.
• Participate in on‑call emergencies.
• Obtain bids/pricing from vendors, suppliers, and contractors for efficient use of resources.
• Guide maintenance, construction, and rehabilitation activities to ensure quality and expediency.
• Challenge team members to achieve higher performance by setting goals.
• Develop standards for cleanliness and appearance of grounds, amenities, building exteriors, unit interiors, signage, and common areas.
• Under the Community Manager’s direction, supervise, train, and schedule maintenance staff.
• Monitor daily work progress of staff; provide assistance and instruction as needed.
• Provide input to the Community Manager on employee performance evaluations.
• Attend safety meetings, ensure MSDS sheets are current, and maintain compliance with OSHA and safety laws.

Adherence to Property Management Rules, Regulations, and Guidelines

• Practice proper safety techniques and report mechanical/electrical malfunctions, injuries, or other safety issues promptly.
• Comply with safety and risk‑management policies by attending routine meetings and completing required training.
• Follow established policies and monitor compliance with regulatory requirements and operational processes; report violations.
• Conduct business in accordance with company policies, Fair Housing, Americans with Disabilities Act, and all applicable laws.

Physical Demands & Working Conditions

• Essential staff; must report to work and adhere to protocols.
• May need to work during inclement weather.
• Frequent standing and walking.
• Reading, writing, calculations, and verbal communication.
• May work at elevated sites or uneven ground.
• Occasional squatting, bending, twisting, pushing, pulling.
• May travel to sister communities for support.

Benefits

• Culture built on purpose and core values: integrity, caring, continuous improvement.
• Comprehensive benefits: health, dental, vision, 401(k), personal time off, paid holidays.
• Growth opportunities based on achievement with internal promotion emphasis.
• Development through training, coaching, and online platforms.

Compensation Range

$29 – $31 USD per hour.

Equal Opportunity Employer

Avanath is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected status. All qualified applicants are considered for employment.