Maintenance Supervisor

The Integral Group; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Integral Group is seeking a Service Manager to oversee maintenance operations across the community. You will supervise service staff, coordinate with regional teams, manage work orders in Yardi, and ensure compliance with safety and quality standards.

You will lead preventive maintenance, curb appeal, and budget control while maintaining 24/7 on-call readiness and timely response to emergencies, ensuring move-ins and turnovers meet defined timelines.

Qualifications

• Minimum 3 years of apartment maintenance experience.
• Supervision experience in a similar role.
• Experience dealing with customers.
• Must be certified Universal or Type I/II refrigerant recovery.
• High School Diploma or GED.
• Strong writing skills for filling out work orders.
• Basic computer skills including Excel and Word.

Responsibilities

• Oversee maintenance priorities and service requests to SLA.
• Supervise service staff including technicians and housekeepers.
• Coordinate preventive maintenance and inspections.
• Manage budgets, purchasing, and vendor compliance.
• Ensure 24/7 on-call readiness and emergency response.
• Lead performance evaluations and staff recruitment.

Skills

Supervision experience

Customer service

Written communication

Education

High School Diploma or GED

Refrigerant Recovery Certification (Universal or Type I/II)

EPA certification preferred

Tools

Excel

Word

Yardi

Job description

Primary Responsibility

As an integral member of the Management Team, the Service Manager reports daily to the Community Manager and coordinates with Regional Management and Asset Preservation and Enhancement as necessary to ensure the completion of all service priorities including service requests, turnkey, move‑ins, preventive maintenance, status of budgets and staffing. Directly supervises all service associates (when applicable) including technicians, groundskeeper/porters, and housekeepers and is responsible for performing all tasks of maintenance as necessary.

Specific Duties and Responsibilities

Below are the key duties and responsibilities organized by functional area.

A. Service Requests

1. Manage the work order assignment and completion process to the SLA of 24‑hour emergency and 72 on routine.

2. Oversee the use of Yardi for the work order process inclusive of assignments, notes, and completion on work orders.

3. Conduct quality assurance on completed work orders and follow up on negative feedback of survey results. Handle escalation from resident feedback on 100% follow‑up in the event a work order is found to be incomplete or insufficiently completed.

B. Turnkey

1. Coordinate the turnkey process for vacant units using preferred vendors and ensure timely completion within the prescribed turnaround time established in the maintenance guide.

2. Utilize the Make Ready Dashboard in Yardi to manage the turnkey process.

3. Ensure that a Market Ready Punch‑Out List is filled out for each unit punched and given to the Community Manager. Ensure all corresponding work orders are closed out with punch. Inspect the unit after completion of the punch and certify move‑in ready status and sign off on the tent card.

5. Perform pre‑inspection walk with Assistant Manager 45 days prior to scheduled move‑out date.

C. Curb Appeal

1. Ensure that the property is always free of trash and that all dumpsters and compactor areas are free of visible trash in and around the community.

2. Ensure flowers and plants are watered.

3. Coordinate with landscaping vendor for routine and seasonal services.

D. Preventive Maintenance

1. Perform preventive and routine maintenance tasks following the maintenance plan and inspection schedule established for the community. Adhere to the program schedule.

2. Conduct periodic unit inspections through use of mobile devices.

E. Maintenance Shop Standards

1. Ensure the shop is clean and organized at all times per the policy.

2. Manage inventory as detailed in the standardization guide.

F. Maintenance Purchasing

1. Use exclusively the vendors listed in the “Approved Vendors List”. Work in conjunction with the Community Manager to ensure vendors that are utilized are approved vendors.

2. Utilize Lead Service Tech to address inventory controls and purchase orders.

3. Work with the Community Manager on maintenance budget categories to manage expenditures.

4. Fully adhere to the purchase order policy when placing orders for goods and services, including adherence to the approved operating budget.

G. Manage Service Personnel

1. Recruit, train, and develop associates.

2. Motivate by giving consistent constructive feedback, modeling positive behavior and performance, and by recognizing and rewarding exceptional results.

3. Schedule work of service technicians, punch techs, groundskeeper/porters, and housekeepers.

4. Conduct performance evaluations with the On‑Site Property Manager.

5. Recommend hires and terminate staff with the Community Manager. Assist with recruiting, interviewing, and onboarding staff.

6. Administer disciplinary action with the Community Manager, according to company policy.

7. Coordinate “Emergency On‑Call” for the property. Serve in the On‑Call rotation as necessary.

8. Provide back‑up support for individuals sharing in the emergency On‑Call rotation.

H. Emergency On‑Call

1. Share in “Emergency On‑Call” as necessary. This requires 24‑hour availability during the “on‑call” period.

2. Respond to all emergency calls within one hour of receipt and take the necessary action to complete the needed repair in compliance with maintenance policies and procedures.

3. Enter work order in Yardi on all emergency calls received.

I. General Duties

1. This is a hands‑on position requiring a share of completing service requests, punch‑outs, etc. The Service Supervisors shall share in “Emergency On‑Call” requiring 24‑hour availability during the “On‑Call” period. Additionally, they may be requested to help at other properties including “On‑Call”.

2. Help perform legal evictions of residents supervised by the county marshal as requested. May be required to help move residents’ furniture and personal belongings during evictions.

3. Occasional duties outside of the routine work may be assigned by Regional Manager, Asset Preservation or Community Manager.

4. Provide additional services during times of inspections.

J. Inspections

1. Take lead on all REAC, Lender, State and Authority inspections. Ensure property compliance prior to inspection and comply with necessary time frames for repair on any deficiencies noted in inspection. Inclusive of coordinating vendors and schedules prior to inspection.

2. Responsible for communicating with Regional Management and Asset Preservation and Community Manager on inspection preparedness.

K. Internal Policies

1. Follow and adhere to all company policies including Life/Safety, Mold and Mildew, Uniforms, Bedbugs, etc.

2. Adhere to the handheld telephone policy and ensure phone is charged and operational daily.

Experience/Qualifications

A. Previous Work Experience

1. Prefer a minimum of three years of experience in apartment maintenance.

2. Supervision experience in a similar or related field if the candidate will be supervising personnel.

3. Experience in dealing with customers or the general public.

B. Education/Training

1. Must be certified Universal or Type I and II for refrigerant recovery.

3. High School Diploma or GED.

4. Good writing skills required for filling out work orders.

5. Basic computer skills inclusive of email, smart phones, web browsing, Excel and Word documents.

C. Physical/Health/Schedule

1. General good health with the ability to climb ladders, enter attics, move appliances, and perform other normal activities associated with apartment maintenance.

2. Personal grooming, dress, and appearance in keeping with normal expectations for maintenance professionals.

3. Can assist Community Manager and/or Assistant Manager in all duties, which may be assigned including flex hours outside of published office hours.

D. Testing/Certification

1. Must pass the IPM Maintenance Test with a minimum score of 70%.

2. HVAC certification required.

3. EPA certification preferred.

4. Must have a valid state‑issued Driver’s License.

E. Continuing Education

1. Successful completion of all in‑house training programs related to the service level as defined in the IPM Management Service Policies and Procedures manual.

Employment Eligibility Verification

• Must possess valid documentation to establish identity and U.S. employment eligibility.
• Submission to, and ability to pass, a thorough pre‑employment background check and drug screening is a requirement for employment.

The Integral Group is an Equal Opportunity Employer

As an equal opportunity employer, The Integral Group recognizes that our strength lies in our people. We are committed to diversity.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.