Maintenance Porter

Metropolis Technologies; Erlanger (KY); On-site; USD 16,531 - 24,796; Full time

Job summary

SP+ in Erlanger, KY, a Metropolis company, is seeking a maintenance-focused team member to manage facility upkeep and customer interactions. The role includes cleaning, repairs, and basic oversight of garage operations in a fast-paced environment.

The position requires a high school diploma or equivalent, a valid driver’s license if driving a company vehicle, and flexibility for third shifts or weekend work as needed. Candidates should be reliable, detail-minded, and customer-service oriented.

Qualifications

• Education: High School Diploma or equivalent.
• License: valid state-issued driver’s license if driving company vehicle.
• Availability: may require 3rd shift and/or weekend work depending on location needs.
• Oral Communication: speaks clearly; listens and asks questions when needed.
• Written Communication: writes clearly and interprets written information.
• Customer Service: maintains a positive attitude and responds to service requests.
• Adaptability: adapts to changes and unexpected events.
• Judgment: exhibits sound and accurate judgment.
• Professionalism: remains professional under pressure.
• Language Ability: proficient in reading, writing and interpreting English.

Responsibilities

• Perform maintenance and cleaning tasks as per checklists to keep all areas free of dirt and debris.
• Inspect garage daily to identify and fix maintenance problems.
• Sweep around entrances, exits, rails, and office areas; empty trashcans.
• Paint surfaces as directed to keep them neat and clean.
• Replace burned out bulbs; manage oil spill cleanup.
• Submit repair or maintenance requests; coordinate with facility manager.
• Check safety items like gate arms for proper clearance.
• Monitor ticket spitters and gates for proper operations and accuracy.
• Provide ticket counters to the Manager and maintain inventory of janitorial supplies.
• Operate and maintain equipment like sweepers and lawn tools as applicable.
• Shovel or plow snow from ramps and designated areas as directed.

Education

High School Diploma or equivalent

Job description

Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out." We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time.

Responsibilities

This position is involved with facility maintenance duties and customer interface. Previous experience is preferred, but not required in all positions. The individual must be able to perform with minimum supervision. Other duties may include equipment service and general housekeeping tasks.

• Perform all maintenance and cleaning tasks noted in the checklists and as directed by the facility manager/supervisor to ensure that all dirt, dust, litter and debris is removed from all areas of the facility using brooms, mops, brushes and other hand tools.
• Walk garage daily to note and correct any maintenance problems.
• Sweep and pick up around the entrances and exits to the garage and stairwells as well as clean surface area rails, etc. on all levels, the booth, the office and rest rooms.
• Empty all trashcans in the garage, the booth and the office.
• Paint any and all areas of the facility as directed by the facility manager/supervisor to ensure that all painted surfaces such as poles, signs, doors, walls, curbs, islands, gates, etc. are properly maintained and look neat and clean.
• Replace burned out bulbs.
• Apply oil absorbent to oil spills.
• Submit requests for repairs or maintenance.
• Check conditions of safety items, such as gate arms to ensure clearance bars are secure.
• Check ticket spitters and gates daily for proper operations, ticket supply, accuracy of time on clock and general appearance.
• Provide ticket and record gate counters to the Manager.
• Keep an inventory of janitorial supplies.
• Maintain a garage/lot sweep sheet.
• Operate automatic sweepers, scrubbers, outdoor equipment such as weed eater, lawnmowers or other electrical tools to repair or construct items, as applicable.
• Shovel, plow or blow snow from the entrance or exit ramps and in areas designated by the Facility Manager using shovels, snow blowers and other light duty equipment.
• Report any unknown, observed or suspected violations of company policy, safety hazards or any unusual occurrence to the Facility Manager in a timely manner.
• Practice the Three Keys to Customer Satisfaction including the Five Customer Service Behaviors to ensure successful customer interactions.
• Assist customers within the facility or as directed by the Facility Manager/Supervisor.
• Resolve customer complaints independently or with the aid of a supervisor.
• Be familiar with all aspects of the operation and cover other duties including cashier, attendant, etc. on an as needed basis.
• Maintain a neat and clean appearance and arrive and remain complete uniform before and during scheduled shifts.
• Perform other duties as assigned.

Qualifications

Education / Experience High School Diploma or a combination of experience and education. May require facility maintenance, electrical and/or painting experience and or skills training depending on the job assignment and facility.

License Requirement The individual will only be required to have and maintain a valid state‑issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Availability to Work Special shift requirements, if any, will vary depending on a location’s hiring needs. If applicable, availability to work 3rd shift and/or weekend may be a requirement.

Oral Communication Speaks clearly; listens and gets clarification; responds well to questions.

Written Communication Writes clearly and informatively; able to read and interpret written information.

Customer Service Maintains positive attitude. Responds to requests for service and assistance.

Adaptability Adapts to changes in the work environment; able to deal with change, delays, or unexpected events.

Judgment Exhibits sound and accurate judgment.

Professionalism Reacts well under pressure.

Language Ability Ability to read, write and interpret the English language. Ability to respond to common inquiries or complaints from customers.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand or walk for long periods of time (up to 8 hours). The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move 50 pounds or more regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus. Ability to withstand working with dust, chemicals and other possible irritants and work in extreme weather conditions (rain, snow, cold, heat).

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Location

US-KY-ERLANGER