Maintenance Operations Lead

Newbury Living; Davenport (IA); On-site; USD 72,000 - 88,000; Full time

Job summary

Newbury Living is seeking a Maintenance Operations Lead to oversee maintenance across multiple properties in the Eastern Iowa Region. You will lead maintenance teams, ensure safety, quality, and timely service, and coordinate with property and regional staff.

The role requires hands-on maintenance expertise, supervisory experience, and the ability to travel between sites. Successful candidates will help manage capital projects and compliance while delivering exceptional resident service.

Qualifications

• Residence within Iowa Quad Cities, IL/IA or Burlington, IA area.
• Minimum of 3 years of maintenance experience in multifamily housing or related field.
• Prior supervisory or team leadership experience preferred.
• General working knowledge of HVAC, plumbing, electrical, appliances and maintenance practices.
• Strong organizational, communication, and problem-solving skills.
• Ability to prioritize multiple responsibilities across several locations.

Responsibilities

• Learn and adhere to The Newbury Way and Fair Housing Laws.
• Travel to perform and oversee maintenance operations across properties.
• Supervise, train, coach, and monitor Maintenance Technicians for safety and service excellence.
• Schedule routine, seasonal and preventative maintenance programs.
• Ensure timely completion of work orders and high tenant satisfaction.
• Prepare maintenance reports, records, and budgets with managers.

Skills

Maintenance leadership

Supervisory experience

HVAC knowledge

Plumbing knowledge

Electrical knowledge

General maintenance

Prioritization

Job description

Duplexes
4205 N Fairmount St
Davenport, IA 52806, USA

ARE YOU READY TO TAKE YOUR MAINTENANCE CAREER TO THE NEXT LEVEL?

Newbury Living is seeking a skilled, motivated, and dependable Maintenance Operations Lead to join our high-performing team in the Eastern Iowa Region.

This is more than just a maintenance position—it’s an opportunity to make a meaningful impact on the communities we serve. In this role, you’ll combine your hands‑on maintenance expertise with leadership, helping ensure our properties are well‑maintained, our residents receive exceptional service, and our maintenance teams have the support they need to succeed.

If you’re ready to take the next step in your maintenance career, lead by example, and make a difference every day, we want to hear from you!

What We Offer:

Salary is $80,000 annually

• Opportunities for continued learning and growth

Principal Working Relationships

• Property Staff
• Regional Staff
• Corporate Staff

Essential Knowledge, Skills and Abilities

• Ideal candidate will reside within either the Iowa/Illinois Quad Cities area or Burlington, Iowa area.
• Minimum of 3 years of maintenance experience, preferably in multifamily housing or a related field.
• Previous supervisory or team leadership experience preferred.
• General working knowledge of HVAC, plumbing, electrical, appliance repair, and general maintenance practices.
• Strong organizational, communication, and problem‑solving skills.
• Ability to prioritize multiple responsibilities across several locations.

Qualifications

• Willing and able to work flexible hours, which may include evening, night or weekend appointments in order to perform duties as required and be available as needed.
• Must be able to walk around the property, use stairs and lift up to 50 lbs.
• Must have and keep a valid class C Operator’s License (standard non-commercial driver’s license) with no additional endorsements for the duration of employment.
• Any vehicle that will be driven during employment, must be insured at all times at the minimum auto liability limit of $100,000/$300,000/$50,000.
• Able to pass a background check and drug screening

Job Duties

• Learn and follow The Newbury Way.
• Learn and abide by Fair Housing Laws.
• Travel to perform and oversee maintenance operations across all assigned properties.
• Supervise, train, coach, and monitor Maintenance Technicians, promoting accountability, safety, and excellent customer service.
• Recommend, implement and schedule routine, seasonal and preventative maintenance programs.
• Ensure highest standards of tenant‑maintenance relations and timely completion of work orders.
• Assist with minimizing turnover time losses and reconditioning of vacated apartments
• Conduct unit housekeeping and damage inspections on a regular schedule at each property.
• Document findings and report promptly to the Property Manager/Leasing Agent/Maintenance Technicians any lease violations, damages, and tenant charges that are discovered during inspections.
• Conduct unit re‑inspections when necessary to confirm corrective action was taken.
• Conduct exterior grounds, site, and common area inspections
• Assist in handling of all Capital Improvements
• Gather information for energy audits, project inventories and other special projects as assigned
• Assist Property, Regional, and Corporate staff with handling tenant complaints and problems related to maintenance issues.
• Perform or supervise all repair work necessary to keep properties in safe and sanitary condition
• Respond to maintenance needs promptly, respond to and assist with emergency maintenance situations as they arise.
• Prepare and submit all required reports and documents in a timely fashion
• Keep the Maintenance Manager, Director of Maintenance, Regional Manager, and owners where applicable, informed of maintenance matters relating to assigned projects.
• Prepare and/or maintain all maintenance related records and files including:
• Subcontractor activity logs
• Consolidated maintenance activity reports from routine, move‑out and site inspections and Service Requests
• As‑Built plans, specifications and warranty information for each property
• Common area maintenance records
• Participate in the recruiting, onboarding, and performance management or termination of maintenance personnel for assigned properties.
• Evaluate maintenance staff performance at 90 days and on a yearly basis.
• Complete incident/accident reports immediately when an incident occurs.
• Accompany pest control vendors for treatments and inspections
• Work with Maintenance Technicians, Maintenance Manager, and Director of Maintenance on a bi-monthly basis to review financial variance reports and prevent budget overages.
• Assist Maintenance Manager and Director of Maintenance with other duties as appropriate.

This is your opportunity to build a lasting career with a respected property management company that values and supports its team members. If you're ready to be part of something great,

Newbury Living is an equal opportunity employer and a drug‑free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.