Maintenance Manager, Tahoe

Pacaso; Stateline (NV); On-site; USD 72,000 - 98,000; Full time

Benefits offered by this job

Competitive base salary

Equity

401(k)

Paid parental leave

Home office stipend

Internet and cell phone reimbursement

Quarterly team gatherings

Job summary

Pacaso, a leading owner-operations platform for second-home ownership, is hiring a full-time Maintenance Crew member to support Lake Tahoe homes and owners. You will handle preventative maintenance, inspections, and on-site tasks, traveling to properties as needed to keep homes in top condition.

You’ll solve owner-reported issues, perform basic HVAC and pool maintenance, log work orders, and maintain equipment catalogs.

Qualifications

• Leadership mindset with ability to coordinate resources and people.
• Strong customer service orientation for owners.
• Proactive problem solving and attention to detail.
• Clear and decisive communication with stakeholders.
• Willingness to travel to Pacaso properties as needed.

Responsibilities

• Create a welcoming environment by ensuring homes are well maintained through preventative maintenance and inspections.
• Travel to Pacaso properties to perform maintenance tasks and respond to issues.
• Resolve owner-reported maintenance issues promptly and professionally.
• Perform basic HVAC repair and basic pool maintenance as needed.
• Prepare scopes of work during inspections and log future maintenance items.
• Maintain a catalog of equipment and systems for your market for quick service.
• Create preventative maintenance work orders aligned with turn days.
• Contribute to other duties as required in a dynamic environment.
• This is a full-time salaried role offering $85,000 with a tools and vehicle stipend.

Skills

Leadership

Customer service

Problem solving

Communication

Willing to travel

Job description

Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. We’ve reimagined the second home category — pairing a thoughtfully designed co-ownership model with simplified financials, equitable scheduling, and dedicated local property management, so owners get the joy of a true second home without the hassle.

Since launch, Pacaso has facilitated more than $1.2 billion in gross real estate transactions and service fees across 40+ destinations in the U.S., Mexico, and Europe — including Aspen, Lake Tahoe, Napa, Malibu, Palm Springs, Cabo, Paris, London, and most recently Florence, Milan, and Rome. We’ve raised over $300 million in cumulative equity funding, closed the largest real estate Regulation A+ offering of 2025, and reserved the Nasdaq ticker PCSO as we build toward a public listing.

Our work has been featured in The New York Times, The Wall Street Journal, Fortune, Forbes, CNBC, Bloomberg, and others.

Recognition

We're a Certified Great Place to Work and have been honored for both our culture and our category-defining work:

• No. 5, Forbes America's Best Startup Employers (2026) — our second consecutive Top 10 ranking
• Newsweek's America's Greatest Startup Workplaces (2025)
• Winner, 2025 Inman Best of Proptech Awards — Consumer Experience & Marketplace Innovation
• Fortune & Great Place To Work Best Workplaces in Real Estate (2024)
• Best Workplace in the Bay Area™ (2023)
• LinkedIn Top Startup (2022) · Glassdoor Best Places to Work, #6 (2022)

About This Role:

We are looking for a talented and solutions-oriented individual to support our Lake Tahoe homes and owners. This person will play a critical role in ensuring our Owners have the best possible experience, and will cover our Pacaso properties as we grow. The ideal candidate will have the ability to handle a variety of single family home maintenance issues, while maintaining a high level of customer service.

What You'll Do:

• Create a welcoming environment for our Owners by ensuring their homes are well maintained through preventative maintenance and regular inspections
• Expect the unexpected: No two days are the same, but all will likely be spent traveling, and performing various maintenance tasks in our homes. Flexibility and adaptability is a must.
• Quickly solve for Owner-reported issues regarding maintenance, as needed
• Basic HVAC repair
• Basic pool maintenance
• Prepare a scope of work during the inspection period for each home, identifying issues and logging future maintenance items that will need to be performed both pre and post ownership
• Maintain a catalog for each Pacaso in your market, detailing the equipment and systems in use to ensure quick service work in perpetuity
• Create preventative maintenance work orders and schedule in accordance with our turn days
• Perform other responsibilities when duty calls; life is unpredictable!
• This is a full time salaried role offering $85,000 with an additional tools and vehicle stipend

About You:

• You possess a leader’s mindset and a broad skillset: You see a problem, and take charge of the situation. You are not afraid to bring people and resources together to get the job done
• You have a can do/will do attitude: Our owners are our top priority, and when an issue arises, it’s all hands on deck to ensure their experience is world-class. A willingness to help when needed is essential. This will include being available to step in on weekends and holidays
• You have an eye for detail and are not afraid to ask questions and/or suggest opportunities for improvement.
• You have the ability and willingness to travel to where the need is
• You communicate clearly and decisively to ensure all stakeholders are well informed at any given time
• You are tech savvy: You can manage work orders and update tasks on an online platform when needed, and can maintain a high level of responsiveness
• You have your own tools and equipment, a valid Driver’s License, and reliable transportation
• You are able to maneuver tight spaces and lift heavy objects (up to 50lbs)
• You have experience solving various maintenance issues within single and multi-family homes
  • Pool/Spa maintenance experience preferred
  • HVAC maintenance experience preferred
  • Home Security systems experience is a plus!
  • Home Automation - installation and troubleshooting experience is a plus!

Why You'll Love Working Here

We invest in our Crew the way we invest in our homes — thoughtfully, generously, and with care.

• Competitive base salary and meaningful equity — every Crew member shares in what we're building
• Discretionary time off — take the rest you need, when you need it
• Premium medical, dental, and vision coverage for you and your family
• Sponsored memberships to One Medical, Peloton, and WellHub for whole-person, modern healthcare
• 401(k) to help you build long-term security
• Paid parental leave for primary and secondary caregivers
• Home office stipend and a monthly internet and cell phone reimbursement to set you up for great remote work
• Quarterly team gatherings and ongoing learning and development investment

Our Commitment

Pacaso is proud to be an equal opportunity employer. We welcome applicants of every race, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, ability, and background — including veterans and individuals with disabilities. We believe a Crew as diverse as the owners we serve makes Pacaso stronger, and we're committed to building a workplace where every voice belongs.