Maintenance Manager

Chewy; Wilkes-Barre (Luzerne County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Parental leave

Job summary

Chewy is seeking a Maintenance Manager in Wilkes-Barre, PA to lead a skilled maintenance team in a fast-paced e‑commerce fulfillment environment. You will ensure reliability of conveyors, automation, and trucks while directing repair work and preventive maintenance.

You will drive performance using data, partner with Chewy Operations and vendors, and oversee capital projects to improve capacity and efficiency. The role requires strong leadership and a commitment to safety and service excellence.

Qualifications

• Bachelor's Degree or equivalent work experience.
• 5+ years of experience leading maintenance or operations teams in a warehouse or factory.
• 5+ years of experience with material handling equipment such as conveyors and powered industrial trucks.
• Experience using information systems and data to measure and improve KPIs.
• Ability to provide a high level of customer service to cross-functional partners.
• Ability to manage multiple high-priority projects in a fast-paced environment.
• Willingness to work weekends, nights, and holidays.
• Willingness to travel as needed.

Responsibilities

• Command a team responsible for reliability and performance of general warehouse assets and production equipment.
• Apply data to measure and grade team performance.
• Lead root cause analysis and corrective actions for downtime events.
• Lead preventative and reactive equipment repairs.
• Influence continuous improvement projects impacting KPIs such as uptime and mean time to repair.
• Initiate Capital Expenditure projects supporting building and network projects.
• Direct maintenance procurement activities within the budget.
• Coordinate with internal and external team members and vendors.

Skills

Leadership experience

Data-driven decisions

Cross-functional collaboration

Customer service

Education

Bachelor's degree or equivalent

Job description

Job Description

Chewy is seeking a Maintenance Manager at our Wilkes-Barre, PA. Fulfillment Center! We are looking for someone to lead a Maintenance Team responsible for maintaining and improving the reliability of general warehouse assets and production equipment such as conveyor systems, industrial automation systems, inventory storage solutions, and powered industrial trucks. In this role you will coordinate the management of a team of technicians, directly handle a minimum of one Maintenance Area Manager, partner closely with Chewy Operations and other customer teams, and leverage third-party vendors for outstanding maintenance work! If this sounds like you, are you ready to join the Pack?

What You’ll Do

• Command a team responsible for the reliability and performance of general warehouse assets and production equipment in an e-commerce fulfillment center.
• Apply data to measure and grade the performance of your team.
• Handle high severity downtime events and lead root cause analysis and corrective actions.
• Lead preventative and reactive equipment repairs.
• Influence continuous improvement projects that target key performance indicators such as injury rates, equipment uptime, mean time to repair, and system capacity.
• Initiate Capital Expenditure projects in support of high-level building and network projects.
• Direct maintenance procurement activities, coordinating expenses to ensure metrics are met or exceeded within the prescribed budget.
• Partner with internal and external Team Members to achieve business objectives and observe third party vendors performing work for Chewy.

What You’ll Need

• Bachelor's Degree or equivalent work experience.
• 5+ years of experience leading maintenance or operations teams in a warehouse or factory.
• 5+ years of experience working with material handling equipment such as conveyors and powered industrial trucks.
• Experience using information systems and data to measure and improve key performance indicators.
• Ability to provide a high level of customer service to a variety of cross-functional partners.
• Ability to simultaneously support multiple high priority projects in a fast-paced environment.
• Ability to work a schedule that may include weekends, nights, and holidays.
• Ability to travel as needed.

Bonus

• Master's Degree.
• Experience maintaining electromechanical material handling systems.
• Experience maintaining industrial control systems.
• Experience maintaining electrical systems.
• Competence using a computerized maintenance management system.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].