Maintenance Manager

University of Michigan - Ann Arbor; Ann Arbor (MI); On-site; USD 75,000 - 100,000; Full time

Job summary

The University of Michigan Health seeks a Maintenance Manager to lead a team in the Facilities Operations Area. This role involves overseeing hospital infrastructure maintenance, ensuring safety compliance, and optimizing customer service while fostering a positive work environment. Candidates should possess over 10 years of experience and a Bachelor's degree in a related field.

Qualifications

• 10+ years of related technical experience in facilities or construction.
• Track record of professionalism in customer service.
• Experience in cultural transformation and servant leadership.

Responsibilities

• Lead team for hospital preventative and corrective maintenance.
• Oversee building systems and coordinate maintenance operations.
• Ensure safety compliance and customer service excellence.

Skills

Leadership

Customer Service

Safety Compliance

Education

Bachelor's degree in a related field

Job description

University of Michigan Health is seeking a Maintenance Manager within the Facilities Operations Area maintenance team.The successful candidate will have direct supervision over and lead the work of union maintenance personnel in the completion of hospital preventative and corrective maintenance. This Includes implementing, managing, and proactively improving preventative maintenance programs for assigned hospital facilities.

Facilities Maintenance is responsible for the 24/7 operation and maintenance of the hospital and out-building infrastructure which includes but is not limited to the following systems: medical gases, HVAC, electrical power, process, domestic, and RO water, pneumatic tube, life safety (doors, fire alarm, fire suppression, power), plumbing, electronic and pneumatic building controls, and interior and exterior architectural finishes.

Customer Service
- Promptly respond to inquiries and complaints from customers, staff, and peer patient services departments
- Communicate across all mediums with internal and external customers in a timely, concise, and professional manner
- Establish and fortify strong professional working relationships with customer leaders and teams
- Be present in the functional environment keeping a keen eye on continuous improvement opportunities
- Drive team performance in order to optimize customer service
- Promote a positive and productive work environment through sharing information and coordinating the efforts of the different support departments

People Leadership
- Set the example for professionalism, teamwork, communication, culture, and continuous improvement
- Lead direct reports (as applicable) for functional efficiency and technical mastery
- Foster and encourage a 'growth mindset'
- Monitor work activity levels and maximize staffing to work required.
- Participate in the resolution of employee complaints and grievances.
- Interview and recommend the employment of applicants for union maintenance personnel.
- Manage outside contractors, vendors and trades for in house customer needs.
- Ensure accountability of department work records and staff utilized for work performed
- Assist in the resolution of inter-departmental operating problems
- Administer labor force work processes, material acquisition, and installation and when necessary, discipline in accordance with university disciplinary guidelines
- Cooperate with department Training Coordinator and others to deliver training necessary to permit staff to meet/exceed set standards

Facility/Technical Oversight
- Oversee the functioning and maintenance of building systems including mechanical, electrical, and fire/life safety
- Coordinate system shutdowns with all involved parties and stakeholders for efficient and minimally impactful operation
- Gather and analyzes information, prepare operational reports, and evaluate current and proposed services
- Drive facility operations and performance to optimize budgetary compliance, regulatory readiness, customer need, and continuous improvement

Safety & Compliance
- Participate and contribute to various operational meetings and committees
- Ensure staff meets current licensing requirements and maintain records or licensure
- Maintain and enforce safety standards to assure compliance with University, State and Federal codes and applicable regulations.
- Plan and recommend objectives or programs concerning departmental operating standards
- Initiate and accurately prepare and submit timely forms and records, including payroll, inventory records and material requisitions
- Specify, order, and manage shop supplies and equipment within governing procurement policies and regulations and with a focus to lean practices/efficiencies.
- Ensure self and staff compliance to department & University policies regarding key controls, vehicles, uniforms, attendance, documentation, corporate compliance, integrity, patient privacy and overall safety.

Work & Budgetary Controls
- Coordinate the flow of work and services, managing the timely completion of preventative and corrective maintenance to meet monthly and annual key performance indicators (KPIs).
- Participate in the ongoing goals and visioning processes for continuous improvement.
- Make independent Facilities operations decisions based on department policies and procedures and within the scope of the position
- Actively participate in emergency and contingency planning efforts
- Provide input to annual budgetary process and drive positive performance to related fiduciary objectives

• 10+ years of related technical and leadership experience in the facilities or construction field.
• Bachelor's degree in a related field preferred, or equivalent education and experience.
• Demonstrated track record of professionalism and customer service.
• Demonstrated successive career growth.
• Demonstrated continuing education and professional development.
• Experience in cultural transformation and servant leadership.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days. The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.