Maintenance Engineer II (2nd Shift)

choicehotels; BLOOMINGTON (MN); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Maintenance Engineer to ensure the functionality and aesthetic of hotel facilities. This role involves performing preventative maintenance, repairs, and responding to equipment issues while providing exceptional service to guests. Join a dynamic team at a stylish hotel that values genuine hospitality and teamwork, where your contributions will enhance the guest experience. If you have a passion for maintenance and a commitment to excellence, this opportunity is perfect for you.

Benefits

Employee Discounts on Hotels

Complimentary Meal During Shift

Free Parking

Paid Sick Time

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Vacation Time

Paid Holidays

Qualifications

• 4+ years of general facility maintenance experience, preferably in hospitality.
• Strong verbal, written, and interpersonal skills are essential.

Responsibilities

• Maintain hotel areas by performing preventative maintenance and repairs.
• Respond to customer and staff reports of non-functioning equipment.

Skills

Facility Maintenance

Customer Service

Verbal Communication

Attention to Detail

Teamwork

Education

High School Diploma or Equivalent

Tools

HVAC Systems

Plumbing Tools

Electrical Tools

Job description

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of the Maintenance Engineer is to maintain the hotel's customer and heart of house areas in accordance with brand standards by performing preventative maintenance and repairs as necessary.

Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

The Maintenance Engineer II supports the general maintenance of the hotel. Areas of responsibility include: painting, pools, flooring, doors, heating/cooling units, other general upkeep, and additional duties as assigned.

Hourly Wage: $24.00

Benefits we provide:

• Employee discounts on thousands of hotels
• Enjoy a complimentary meal in the associate cafeteria during your shift
• Free Parking
• Paid Sick Time (MN Earned Sick and Safe Time)

Hourly (Full Time):

1st of the month following 30 days of service:

• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
• Employer paid Accident insurance and HSA contribution
• 401(k) Retirement Plan
• Employee Assistance Program

90 Days:

• Paid Vacation Time
• 8 Paid Holidays
• Paid Bereavement

1 Year:

• Paid Floating Holidays

Key Responsibilities

The Maintenance Engineer supports the general maintenance of the hotel. Areas of responsibility include: painting, pools, flooring, doors, heating / cooling units, other general upkeep, and additional duties as assigned. Other duties include:

• Responding to both customer and hotel staff reports of non-functioning equipment immediately
• Providing value added service to guests by doing whatever reasonable and possible to meet or exceed customer expectations
• Maintaining problem log book to record the equipment in need of repair and prioritizing efforts accordingly
• Reporting any hazards or injuries in the department or hotel and taking immediate action to correct
• Communicating effectively with guests, co-workers and supervisors
• Working with outside contractors as necessary to assist them in performing maintenance or construction projects

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Requirements/Skills

• Ideal candidate will have a minimum of 4+ years of general facility maintenance experience, preferably within the hospitality industry
• Must have a valid driver’s license and be able to successfully pass a driving record check
• Strong verbal, written and interpersonal skills
• Works well independently or as part of a team
• Strong attention to detail
• Commitment to exceptional guest service
• Ability to maintain a positive and professional attitude when handling all situations
• Adhere to the policies and procedures of the hotel
• Willing to work a flexible schedule including evenings, weekends and holidays
• Experience in pool maintenance, HVAC units, plumbing, and electrical work is also a benefit
• Certifications for HVAC CPO preferred

Physical Demands

• Occasional lifting of up to 100 pounds
• Ability to stand for long periods of time
• Ability to hear with 100% accuracy with correction
• Ability to stand and exert well paced mobility for an eight (8) hour shift
• Ability to lift, pull, push up to 100 pounds on an ongoing basis
• Must be able to squat, bend, kneel and twist on an ongoing basis

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.

This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.