Maintenance Engineer

Innisfree Hotels, Inc.; Pensacola Beach (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

Innisfree Hotels, Inc. is seeking a skilled Maintenance Engineer for Hilton Pensacola Beach to maintain hotel equipment, install new systems, perform routine maintenance, and troubleshoot faults on site to ensure guest comfort and safety.

Responsibilities include inspecting equipment, training staff on procedures, enforcing life-safety protocols, responding to emergencies, and providing technical support. A high school diploma and hospitality experience are preferred, with strong English

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience in hospitality.
• Ability to work independently with minimal supervision.
• Excellent customer service skills.
• Strong English reading, writing and speaking abilities.
• Attention to detail.
• Ability to multi-task.
• Team player.

Responsibilities

• Provide friendly, service-oriented interactions with guests and colleagues.
• Maintain a positive work environment by resolving conflicts calmly.
• Patrol hotel interiors and perimeter to identify safety risks.
• Respond to emergencies and coordinate safety procedures.
• Inspect, troubleshoot, and maintain hotel equipment.
• Service and replace faulty equipment.
• Remove old equipment and install new machines.
• Provide technical support and training on new equipment.
• Ensure compliance with applicable laws and codes.
• Monitor life safety systems and alarm reporting.
• Provide directions and guest assistance.
• Assist guests with door locks and in-room safes.
• Respond to guest complaints and develop effective solutions.
• Maintain professional hospitality standards.
• Perform other duties as assigned.

Skills

Independent worker

Multi-tasking

Team player

Attention to detail

Customer service

English proficiency

Education

High School Diploma or equivalent

Job description

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:

Hilton Pensacola Beach

We are looking to hire a skilled Maintenance Engineer to maintain the establishment and hotel equipment. As a Maintenance Engineer, you will be required to install new equipment, conduct routine maintenance, and troubleshoot equipment faults on site. You may also be required to remove old equipment and train staff on equipment operating procedures.

Essential Duties and Responsibilities

• Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.

• Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.

• Patrols the interior and perimeter of the hotel to observe and identifies potential security and safety risks or undesirable conditions.

• Maintains order in the hotel, dealing with the welfare of guests, coordinates expedient response to emergency conditions such as fire, safety hazards, and threats to life and/or property in a calm, rational and persuasive manner.

• Inspecting equipment, troubleshooting malfunctions, and conducting routine maintenance.

• Servicing and replacing old or faulty equipment.

• Removing old equipment and installing new machines.

• Providing technical support and training on new equipment.

• Be familiar with all applicable laws and codes to ensure proper compliance.

• Memorizes and monitors life safety system including accurate layout of entire building, locations of standpipes, fire extinguishers, completes alarm reports, and checks and reports any pertinent information from each shift.

• Provides accurate information to inquirers for directions and hours of operations.

• Assists guests with door lock and in-room safe problems.

• Responds to guest complaints, conducts research to develop the most effective solutions.

• Projects a professional manner with an emphasis on hospitality and guest service.

• Performs any other duties as assigned by management.

Qualifications

1. Must have a high school diploma or equivalent.

2. Minimum 1 year of customer service experience required, hospitality industry preferred.

3. Should be able to work independently and with minimum supervision.

4. Excellent customer service skills.

5. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.

6. Have a strong attention to details.

7. Must be able to multi-task.

8. Must be a team player.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.