Maintenance Dispatch & Resident Experience Coordinator

Focus; Kaukauna (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Disability & life insurance

Company events

Job summary

Focus Property Management is seeking a Customer Service Specialist (Service Operations) in Kaukauna, WI to act as the operational hub of the maintenance department. You will manage incoming service requests, dispatch technicians, oversee work orders, and ensure timely repair completion while serving as the primary liaison to residents.

The role emphasizes proactive resident communication, accurate documentation in AppFolio, and coordination with vendors.

Qualifications

• Experience coordinating service technicians, maintenance operations, or dispatching.
• Ability to manage multiple work orders simultaneously.
• Strong scheduling, prioritization, and time management skills.
• Experience handling customer service concerns professionally.
• Accurate data entry and systems management experience.
• Proficiency in Microsoft Office and Google Workspace.
• Experience using AppFolio or similar property management software.

Responsibilities

• Receive, triage, and prioritize incoming maintenance requests.
• Dispatch work orders based on urgency, technician skillset, and geographic location.
• Monitor work orders from submission through completion.
• Provide technicians with clear scopes of work and necessary documentation.
• Maintain daily communication with field technicians.
• Track service KPIs including completion times and resident satisfaction.
• Identify and resolve scheduling conflicts and workflow bottlenecks.

Skills

Dispatch coordination

Work order management

Scheduling

Customer service

Data entry

Microsoft Office

Google Workspace

Time management

AppFolio

Tools

AppFolio

Job description

Focus Property Management is seeking a Customer Service Specialist (Service Operations) in Kaukauna, WI to act as the operational hub of the maintenance department. You will manage incoming service requests, dispatch technicians, oversee work orders, and ensure timely repair completion while serving as the primary liaison to residents.

The role emphasizes proactive resident communication, accurate documentation in AppFolio, and coordination with vendors.