Maintenance Coordinator I

AvalonBay Communities; Plano (TX); On-site; USD 53,000 - 75,000; Full time

Job summary

Vivmark Residential seeks an organized Maintenance Coordinator I to manage administrative tasks for a large community or group of communities. The role supports maintenance and office operations, service requests, preventive maintenance, move-ins/outs, renewals, purchasing, and reporting.

The ideal candidate has a high school diploma or GED, 1–2 years in multi-family property management, strong communication, and the ability to multi-task with attention to detail.

Qualifications

• Strong communication, organizational skills and the ability to multi-task.
• Bachelor’s degree preferred.
• 1-2 years of multi-family or related property management experience preferred.
• Reads and writes English with clear, concise communications.
• Performs basic Microsoft Office tasks and reports.

Responsibilities

• Supports service request processes: entering, tracking, closing service requests and follow-ups.
• Supports preventive maintenance and project management; prepares resident communications and schedules tasks.
• Assists with move-in/move-out/renewal processes; prepares lease paperwork and receipts for security deposits.
• Supports office with resident amenities and security, parking, guest suites, etc.
• Updates maintenance logs and documentation to comply with policies.
• Handles office purchasing: enters orders, researches invoices, communicates accruals to Accounting.
• Maintains partnership with Customer Care Center; provides general admin support.

Skills

Effective communication

Organizational skills

Multitasking

Customer service

Education

High School diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Maintenance Coordinator I

Position Type:

Full time

Weekly Scheduled Hours:

40

State:

Texas

City:

Carrollton

Zip Code:

75007

Total Base Pay Range:

$52,500.00 - $75,000.00

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we’re looking for people who want to help us do it.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can’t. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members’ growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope you’re one of them.

The Role:

Are you ready to join an extraordinary team and revolutionize the apartment living experience? At Vivmark Residential, we don’t just manage properties; we pioneer exceptional living experiences. If you’re an accomplished administrative professional with a passion for innovation and a vision for excellence, your next career move is here.

The Maintenance Coordinator I is responsible for managing the administrative tasks for a large, complex community or group of communities (neighborhood). This associate supports the maintenance or office administrative functions, depending on the needs of the community or neighborhood, which includes supporting some or all of the following processes: service requests, preventive maintenance, on-site purchasing, move-ins, renewals, move-outs, project management, and general administration.

• Supports the service request process, which includes entering, tracking, and closing service requests, and follows up on outstanding issues and completes warm calls.

• Supports the preventive maintenance and project management processes, prepares resident communications, schedules appointments, tracks and closes preventive maintenance tasks, assists with contract preparation, and maintains files to comply with company policies.

• Supports the move-in, move-out, and renewal processes; schedules inspections, move-ins and move-outs; prepares resident communication packages and lease paperwork; prepares the itemized receipts and photos for security deposit submittals.

• Support the office with resident amenities and security to include parking, guest suites, community room reservations, electronic access, resident package delivery/acceptance, etc.

• Updates maintenance and environmental documentation, such as carpet replacement logs, hot water tank replacement logs, exterminating logs, lead paint notification, asbestos awareness, etc.

• Supports the office and maintenance purchasing processes, enters orders and invoices, researches aged orders and invoices, confirms the receipt of goods, and communicates accruals to the Accounting department.

• Maintains partnership with the Customer Care Center.

• Provides general administrative support, such as report preparation and meeting coordination.

• Monitors and adheres to applicable Vivmark policies and Procedures and ensures compliance as needed with federal, state, and local laws, specifically Fair Housing regulations.

You Have:

• High School diploma or equivalent (GED) required. Bachelor’s degree preferred.

• 1 - 2 years of multi-family or related (retail, commercial, or hospitality) property management experience preferred.

• Strong communication, organizational skills and the ability to multi-task.

• Ability to prioritize duties accordingly.

• Listens and quickly develops rapport with residents and associates and successfully solves problems.

• Completes repetitive administrative tasks with high attention to detail and limited mistakes.

• Manages multiple on-going tasks and schedules and adheres to and enforces required deadlines.

• Reads and writes English as demonstrated by clear and concise written and verbal communications.

• Creates and delivers group presentations on function-related subject matter and writes reports in a clear, concise form.

• Performs basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to do basic calculations and analyses such as estimating, determining averages and percentages, and calculating totals.

• Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations.

• Frequently operates general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine.

• Frequently transports objects of up to 25 pounds across variable distances and possesses the necessary mobility and flexibility to store and retrieve packages from shelving.

• Exhibits ability to frequently stand, walk, stoop, kneel, crouch, crawl, and climb (stairs, ladders, etc.).

How Vivmark Supports You:

Vivmark Residential makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

Vivmark Residential will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

Applications are being accepted on an ongoing basis.

Vivmark Residential does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.

For California residents, if you elect to apply to Vivmark Residential you accept the Vivmark Residential California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)

No Fees Notice & Recruitment Fraud Disclaimer:

Vivmark Residential is aware that there is recruitment fraud activity whereby scammers impersonate Vivmark Residential and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.

Please note that Vivmark Residential will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. If you suspect that you are being contacted by a scammer impersonating our company, please report it immediately to our official HR Department ([e-mail]).