Maintenance Coordinator I

AvalonBay Communities; Carrollton (TX); On-site; USD 53,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid vacation and holidays

Housing discounts

Job summary

Vivmark Residential is seeking a Maintenance Coordinator I in Carrollton, TX to manage administrative tasks for a large community and support maintenance/office functions. Responsibilities include handling service requests, scheduling maintenance, move-ins/outs, and purchase processes.

The role requires strong communication, organizational skills, and the ability to multi-task with attention to detail. This position supports a team focused on compliant operations and resident experience.

Qualifications

• High School diploma or GED required; Bachelor’s degree preferred.
• 1-2 years of multi-family property management experience preferred.
• Strong communication, organizational skills and the ability to multi-task.
• Ability to prioritize duties and manage multiple schedules.
• Clear written and verbal communication in English.
• Proficient with basic Microsoft Office applications (word processing, spreadsheets, presentations).
• Ability to lift up to 25 pounds and mobility for site duties.

Responsibilities

• Manage service requests, enter, track, and close items; follow up on outstanding issues.
• Support preventive maintenance and project management; prepare resident communications and schedules.
• Assist move-ins, move-outs, renewals; prepare lease paperwork and receipts.
• Support office with resident amenities, security, and package handling.
• Maintain maintenance records and environmental logs; ensure policy compliance.
• Process office purchasing, enter orders/invoices, communicate accruals.

Skills

Communication skills

Organizational skills

Multi-tasking

Attention to detail

English writing and speaking

Problem solving

Presentation skills

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Overview Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it.

Position Type Full time

Weekly Scheduled Hours 40

State Texas

City Carrollton

Zip Code 75007

Total Base Pay Range $52,500.00 - $75,000.00

The Role

Are you ready to join an extraordinary team and revolutionize the apartment living experience? At Vivmark Residential, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished administrative professional with a passion for innovation and a vision for excellence, your next career move is here.

The Maintenance Coordinator I is responsible for managing the administrative tasks for a large, complex community or group of communities (neighborhood). This associate supports the maintenance or office administrative functions, depending on the needs of the community or neighborhood, which includes supporting some or all of the following processes: service requests, preventive maintenance, on-site purchasing, move-ins, renewals, move-outs, project management, and general administration.

• Supports the service request process, which includes entering, tracking, and closing service requests, and follows up on outstanding issues and completes warm calls.
• Supports the preventive maintenance and project management processes, prepares resident communications, schedules appointments, tracks and closes preventive maintenance tasks, assists with contract preparation, and maintains files to comply with company policies.
• Supports the move-in, move-out, and renewal processes; schedules inspections, move-ins and move-outs; prepares resident communication packages and lease paperwork; prepares the itemized receipts and photos for security deposit submittals.
• Support the office with resident amenities and security to include parking, guest suites, community room reservations, electronic access, resident package delivery/acceptance, etc.
• Updates maintenance and environmental documentation, such as carpet replacement logs, hot water tank replacement logs, exterminating logs, lead paint notification, asbestos awareness, etc.
• Supports the office and maintenance purchasing processes, enters orders and invoices, researches aged orders and invoices, confirms the receipt of goods, and communicates accruals to the Accounting department.
• Maintains partnership with the Customer Care Center.
• Provides general administrative support, such as report preparation and meeting coordination.
• Monitors and adheres to applicable Vivmark policies and Procedures and ensures compliance as needed with federal, state, and local laws, specifically Fair Housing regulations.

You Have

• High School diploma or equivalent (GED) required. Bachelor’s degree preferred.
• 1 - 2 years of multi-family or related (retail, commercial, or hospitality) property management experience preferred.
• Strong communication, organizational skills and the ability to multi-task.
• Ability to prioritize duties accordingly.
• Listens and quickly develops rapport with residents and associates and successfully solves problems.
• Completes repetitive administrative tasks with high attention to detail and limited mistakes.
• Manages multiple on-going tasks and schedules and adheres to and enforces required deadlines.
• Reads and writes English as demonstrated by clear and concise written and verbal communications.
• Creates and delivers group presentations on function-related subject matter and writes reports in a clear, concise form.
• Performs basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to do basic calculations and analyses such as estimating, determining averages and percentages, and calculating totals.
• Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations.
• Frequently operates general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine.
• Frequently transports objects of up to 25 pounds across variable distances and possesses the necessary mobility and flexibility to store and retrieve packages from shelving.
• Exhibits ability to frequently stand, walk, stoop, kneel, crouch, crawl, and climb (stairs, ladders, etc.).

How Vivmark Supports You

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

We Offer

• A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.

Additional Info

Vivmark Residential is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

Vivmark Residential makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

Vivmark Residential will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

Applications are being accepted on an ongoing basis.

Vivmark Residential does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.

For California residents, if you elect to apply to Vivmark Residential you accept the Vivmark Residential California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/).