Maintenance Coordinator

Penske; Windsor (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Penske is looking for a Maintenance Coordinator to manage inventory and administrative processes across branches. This role focuses on maintaining operational efficiency and ensuring customer satisfaction by effectively managing parts and service support.

The ideal candidate will have 2+ years in customer service and operations, strong communication skills, and advanced computer abilities. The position requires a high school diploma or equivalent, with a preference for candidates who hold a degree. This role may also require occasional travel.

Qualifications

• 2+ years of experience in customer service and operations.
• Competent written and verbal communication skills.
• Agile and quick learner with a willingness to travel.

Responsibilities

• Manage inventory productivity at the branch for timely service support.
• Perform process analyses and reviews for inventory and maintenance profitability.
• Support the branch financial manager in performance and profitability.

Skills

Customer service experience

Operations experience

Interpersonal skills

Advanced computer skills (Word, Excel, Outlook, PowerPoint)

Education

High school diploma or equivalent

Degree preferred

Job description

The Penske Maintenance Coordinator position is focused on managing inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability.

Major Responsibilities

Inventory Productivity

• Full oversight of inventory productivity at the branch(es) for timely service support while mitigating risk of inventory loss.
• Maintain optimal inventory levels through ordering parts according to sourcing procedure ensuring suppliers deliver purchases defect-free and on-time through partnering with Centralized Parts Ordering on a daily basis.
• Receive and store parts in an organized and easily accessible manner. Ensure that updates to PartsNet occur timely, complete frequent inventory cycle counts and ensure parts are available when needed.
• Manage the new & used battery inventory and ensure that tires are on hand in the right quantity and specifications in an organized manner.
• Ensure warranty items are shipped and are received on time, as well as follow-up on returns and warranty-grams in partnership with the warranty department.
• Partner with Customer Service Coordinator to ensure repairs are being scheduled as parts are available
• Vendor support and accountability & ensuring payments are being processed correctly

Process Analytics

• Perform process analyses and reviews in areas such as Inventory, maintenance profitability, warranty campaigns, cycle counts, RO reviews and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability.
• Use systems such as ServiceNet or AS400 to understand the operational dynamics for problem solving and process improvement.

Other Responsibilities

• Support the branch financial manager by providing guidance and information that contributes to branch performance and profitability.
• Projects and tasks assigned by Branch Financial Manager and District Financial Manager

Qualifications

• High school diploma or equivalent required, degree preferred
• Interpersonal and relationship building skills with an ability to collaborate with branch team members.
• Competent written and verbal communication skills
• 2 years+ experience in customer service and operations experience required
• 2 years working in service and parts department preferred
• Agile and quick learner, enjoys collaborative projects and continuous education
• Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.