Maintenance Coordinator

Jubilee Housing; Washington (District of Columbia); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Short-term disability

Long-term disability

Life insurance

Paid vacation

Sick leave

Holidays

Transportation stipend

403(b) matching

Job summary

Jubilee Housing in Washington, DC seeks a Maintenance Coordinator to support the maintenance team, coordinate work with vendors, and assist with administration for multiple properties. This role tracks tickets, schedules services, and supports procurement and contract activity under the Property Management team.

The position emphasizes accuracy, timely communication, and collaboration with residents, staff, and external partners to keep properties compliant and well-maintained in a dynamic,

Qualifications

• High school diploma or GED required; Associate degree preferred.
• Experience in property management or maintenance coordination is advantageous.
• Strong communication and organizational skills.

Responsibilities

• Answer and generate work orders for all incoming maintenance calls promptly.
• Track status of maintenance tickets and close out with timely follow-up.
• Prioritize, assign, schedule, and coordinate maintenance requests across staff and contractors.
• Maintain team calendar for inspections and vendor scheduling; ensure compliance.
• Communicate with outside vendors and with property management teams.
• Manage key tracking and access systems for properties.
• Coordinate unit turnovers and monitor progress to readiness timelines.
• Solicit bids, compare proposals, and assist with contract negotiations.

Skills

Urgency

Organized

Detail-oriented

Independent work

Team player

Communication

MS Office

OneSite/RealPage

Education

HS diploma/GED

Associate degree

Property management knowledge

Tools

Microsoft Office Suite

OneSite/RealPage

Job description

Your resume will not be considered without a cover letter.

About Jubilee Housing

The mission of Jubilee Housing is to build diverse, compassionate communities that create opportunities for everyone to thrive. Since 1973, Jubilee has worked to provide high quality affordable housing and holistic support to individuals and families in the Adams Morgan, Mount Pleasant and Columbia Heights neighborhoods of Washington D.C. Jubilee operates more than a dozen properties totaling over 500 homes and has an active development pipeline of new affordable housing, including D.C.’s first urban aquaponics and hydroponics farm located in the basement and rooftop of one of our buildings. Jubilee also offers robust programming for residents and community members as they pursue life goals.

Jubilee’s Justice Housing® model is built on the principle of providing deeply affordable homes with onsite or nearby services located in neighborhoods where resources such as good schools, grocery stores, and public transportation are readily accessible. Jubilee is seeking individuals who want to work with us to ensure Justice Housing becomes a reality for all who need it.

Position Description

The Maintenance Coordinator provides the maintenance team with administrative support and timely coordination of work with vendors, maintenance staff, Community Managers, and residents. The role tracks and closes out maintenance tickets, schedules maintenance requests and vendor services, supports bid and contract activity with maintenance teams and Property Management, and supports contract administration and procurement activities.

Specific Duties

• Answer and generate work orders for all incoming maintenance calls in a timely, accurate, and complete manner.
• Track and monitor the status of all maintenance tickets and work orders, following up with maintenance leads to ensure timely closeout.
• Together with the Maintenance Supervisor and maintenance leads, prioritize, assign, schedule, and coordinate maintenance requests and work orders for the team, including assignment to maintenance staff or external contractors.
• Maintain the team calendar for inspections, preventive maintenance, vendor scheduling, and other maintenance events, and coordinate the closure of all outstanding items with the assigned technician to ensure timely compliance.
• Communicate with outside vendors regarding maintenance jobs.
• Communicate with Property Management and maintenance teams regarding issues at the properties.
• Manage the key tracking system and access at the properties.
• Respond and follow up with resident, vendor, and Community Manager calls, emails, and voice messages promptly.
• Coordinate the maintenance component of unit turnovers, including tracking required repairs, scheduling maintenance staff and contractors, and monitoring progress to ensure vacant units are made ready within established timelines.
• Work with maintenance teams, Community Managers, Maintenance Supervisor, and Vice President of Property Management to solicit and coordinate bids, comparing vendor proposals, and coordinating contract negotiations for goods and services.
• Coordinate and track contract expirations, extensions, renewals, and terminations, working with the Maintenance Supervisor and Vice President of Property Management to ensure required actions are completed on time.
• Review maintenance invoices for accuracy and completeness prior to submission to Accounts Payable.
• Maintain accurate records of maintenance activities, including work orders, inspections, and repairs.
• Order and maintain inventory of maintenance supplies, equipment, and spare parts.
• Support fire and life-safety inspections and drills, coordinating with the Maintenance Supervisor to keep life-safety systems and equipment fully functional and compliant.
• Ensure compliance with health and safety regulations and company policy during maintenance activities.
• Respond to maintenance emergencies promptly and elevate issues as needed.
• Track key maintenance dates, including service contract terms, warranty periods, and upcoming expirations, and coordinate renewals ahead of deadlines.
• Collaborate with other departments to coordinate maintenance activities that may affect operations.
• Identify aging, overdue, or stalled work orders and proactively address unresolved items to the Maintenance Supervisor.
• Other duties as assigned.

Desired Qualifications

• Candidate must have a sense of urgency and be organized, detail-oriented, and capable of working independently as well as in a team environment.
• Education and Experience. High school diploma or GED required; Associate's degree or coursework in business administration, property management, or a related field preferred.
• Minimum of two years of experience in property management, maintenance coordination, procurement, or a related administrative role.
• Communication Skills. Excellent written and verbal communication skills; strong organizational, analytical, and customer service skills.
• Ability to provide efficient, timely, reliable, and courteous service to residents, vendors, and colleagues, and to respond effectively to sensitive issues.
• Financial Knowledge. Working knowledge of financial and contract terms sufficient to review vendor bids and calculate costs such as percentages, discounts, and commissions.
• Reasoning Ability. Ability to comprehend, analyze, and interpret contracts and other business documents, and to solve problems involving several options.
• Other Skills and Abilities. Proficient in Microsoft Office Suite; experience with OneSite/RealPage or comparable property management and work order software strongly preferred.
• Familiarity with contract management tools and platforms; ability to prioritize and manage a fast-paced daily workflow across multiple properties.
• General familiarity with applicable housing, maintenance, health, and safety requirements, including HUD/NSPIRE, OSHA, and DC building and fire-safety requirements, preferred.
• Experience working in property management, leasing, or maintenance a plus.

Benefitsincludehealth, vision, and dental insurance, STD, LTD, and Life insurances,paid vacation, sick leave,holidays, transportation stipendanda 403b matchedcontributionretirementplan.

Background Check and Drug Screening

Finalist(s) for this position will be subject to a drug screening and will be required to consent to a pre-employment background check, to include employment and education verifications, as a condition of employment.

Background check and drug test results do not automatically preclude you from being considered for employment. We recognize that each candidate's circumstances may differ, and we evaluate all aspects of your application and qualifications before making a final decision.

Reference Checks

Please be prepared to provide 3 professional references if you are selected for this role.

Jubilee Housing is an Equal Opportunity Employer