Maintenance Coordinator

Second-Avenue-Realty; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Short-Term Disability

Long-Term Disability

Medical Insurance

Vision and Dental Insurance

401K

Job summary

Second Avenue is seeking a Maintenance Coordinator in Tampa, FL to manage work order intake and dispatch based on priority. The role supports the Field Service Manager by reviewing QC intakes from renovations and turns, de-escalating issues with residents, and ensuring timely status updates on repairs at properties.

The candidate will review inspection reports, ensure corrections are completed, and assist in overseeing maintenance and turnkey operations.

Qualifications

• Attention to detail and ability to schedule by priority.
• Ability to work with various technology platforms.
• Knowledge of repairs, renovations, and turnkey operations.
• Proficient computer skills including Outlook, Word and Excel.
• Excellent customer service and interpersonal skills.
• Professional verbal and written communication skills.
• Ability to multi-task and meet deadlines.
• Ability to exercise independent judgment and maintain confidentiality.

Responsibilities

• Intake work orders, vet for appropriateness and troubleshoot with residents before dispatch.
• Ensure timely dispatch and adherence to priority.
• Submit timely proposals addressing defined issues and request additional proposals as needed.
• Review move-in inspections and create work orders to correct items.
• Review inspection reports from renovations and turns and ensure QC issues are completed.
• Pre-review proposals exceeding approval limits and present to manager for review.
• Conduct QC inspections of ready inventory as needed.
• Provide excellent customer service and resident interaction.
• Comply with health and safety rules and company standards.
• Assist in oversight of maintenance operations.

Skills

Attention to detail

Multi-tasking

Customer service

Verbal and written communication

Decision making

Adaptability

Time management

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Property operating software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Maintenance Coordinator

Full Time Tampa, FL, US

9 days ago Requisition ID: 1417

Second Avenue is recruiting a talented individual with relevant experience in Institutional Single-Family Rentals including experience in Repairs, Turns and Maintenance for itsTampa, FL location.

Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition and property management services for its clients.

We offer a positive culture and professional work environment. Please see our website for additional background on our business platform - www.secondavenue.com .

Job Summary

The R&M Coordinator is a position focused on managing work order intake and making certain work orders are dispatched in accordance with the priority assigned. Position will also work in assisting the Field Service Manager on reviewing quality control intakes submitted by field personnel on recently completed renovations and turns. R&M Specialists are key resources to the PM team and will help de-escalate work order issues with residents, making certain that they are kept aware of dispatch status and the nature of the repairs being completed at the property. The specialist is also a key resource in reviewing inspection reports from completed renovations and turns making certain that any corrections are completed. RTM Specialist must be professional and have a solid comprehension of construction/maintenance processes and techniques.

Duties and Responsibilities

• Intake work orders, vetting them for appropriateness and working with residents to trouble-shootissuespriortodispatching.
• Review work orders to make certain they are dispatched in a timely basis and in accordancewiththepriorityassignedtothesituationbeingaddressed.
• Make certain that work order proposals are submitted in a timely basis and that theproposals are fully addressing defined issue at the property, also requesting additionalproposalsasnecessaryandappropriate.
• Review move-in inspections and create appropriate work orders to correct items that are not “as is”.
• Review submitted inspection reports from renovations and turns and making certain thatreportedQCissuesarecompletedfullyandinatimelybasis.
• Preview work order proposal over approval limits, making certain that all components areincluded and that SOW is complete and appropriate for issue being addressed and thenpresenttomanagerforreviewandapproval.
• On “as needed” basis, conduct QC inspections of ready inventory in market and submitnecessaryreports.
• Providecustomerexcellentservicesupport/residentinteraction.
• Comply with all company standards, applicable health and safety rules and regulations, aswellasapplicablelocal,stateand federal laws.
• Assist in oversight of maintenance/turnkey operations.

Qualifications

• Attention to detail and ability to make effective schedule in accordance with priorities for thatday,week,month.
• Abilitytoworkwithvarioustechnologyplatformsandtotakeappropriateaction.
• KnowledgeofRepairs&Maintenance,Renovations,andTurnkeyoperations.
• Abilitytouseacomputerproficiently,includingMicrosoftOutlook,Word,Excelandpropertyoperatingsoftware.
• Excellentcustomerserviceandinterpersonalskills.
• Professionalverbalandwrittencommunicationskills.
• Abilitytomulti-task.
• Abilitytomakequickandeffectivedecisions.Abilitytoidentify,analyze,andresolveissues.
• Abilitytobeflexibleandquicklyadapttochangingbusinessneedsandprocesses.
• Abilitytoset,manageandmeetgoalsanddeadlines.
• Ability to exercise independent judgment and maintain confidentiality.

Education and Experience

• Minimumhighschoolgraduaterequired.
• 2+yearsofexperienceinresidentialpropertymanagement.
• 2+ years of experience in maintenance and work order management or construction experience.
• Senseofurgencyanddesiretorenderexcellentcustomerservice.
• Abilitytoprovidecreativesolutionstoresidentsandvendors.
• Abilitytode-escalatetensecustomerservicesituations.
• Solid ability to manage processes and to effectively review reports and images and takeappropriateactionrelativetofindings.
• Abilitytoorganizeworkload,toprioritizeactivitiesandfollow-upappropriately.
• Attention to detail and ability to communicate findings clearly in both writing and photographically.

Position Type

• Full-time, Hourly Non–Exempt
• Paid Holidays, Paid Time Off, Short-Term and Long-Term Disability, Medical, Vision and Dental Insurance, 401K

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.