Maintenance Assistant

KETTLER; Virginia (MN); On-site; USD 57,308,000 - 60,174,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Prescription coverage

HSA/FSA

401(k) retirement plan with company  匹

Job summary

KETTLER is seeking a Maintenance Assistant to support maintenance operations across apartments and buildings. Under the Maintenance Manager, you will handle general maintenance, respond to service requests, and assist with repairs to keep units and common areas in top condition.

You will perform preventive maintenance, prepare vacant units for turnover, and collaborate with supervisors and contractors as needed. Valid driver’s license and near-property residence preferred for on-site responses.

Qualifications

• Experience in residential maintenance and service requests.
• Ability to troubleshoot HVAC, electrical, plumbing, and appliance issues.
• Strong customer service and communication skills.

Responsibilities

• Handle multiple residential service requests daily.
• Respond to resident maintenance requests in HVAC, electrical, plumbing, and appliance repair; escalate as needed.
• Participate in maintenance projects.
• Prepare vacant units for market-ready status.
• Perform preventive maintenance across property systems.
• Repair property grounds, apartments, and building exteriors.
• Provide excellent resident service and respond promptly to inquiries.
• Other duties as assigned.

Skills

Customer service

Communication

General maintenance

HVAC repair

Electrical repair

Plumbing

Appliance repair

On-call scheduling

Job description

Job Description

The Maintenance Assistant, under the direction of the Maintenance Manager, is responsible for general maintenance, repairs in apartments and buildings, and responding to service requests of residents.

Compensation: $20.00 - $21.00/hour

We offer a robust Benefits Package including, but not limited to:

• Paid Time Off


• Health, Dental, Vision insurance; Life Insurance; Prescription coverage


• Tax-Advantaged Spending Accounts (HSA or FSA)


• 401(k) retirement plan with company match

Responsibilities:

• Handle multiple residential service requests daily.


• Responding to resident requests for maintenance and service within the areas of HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization; escalates problem to supervisor or outside contractor as necessary.


• Participating in all maintenance projects.


• Prepare vacant units for market ready status through turn-over repairs and improvements.


• Preventive maintenance repair on all systems at the property.


• Performing general repair of property grounds, apartments, and building exteriors.


• Demonstrating customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.


• Other duties as assigned.

Qualifications:

• EPA/CFC Type I & II certifications preferred - Must obtain within 180 days from date of hire.


• Some basic knowledge of appliance, electrical, and plumbing repair.


• Valid Driver’s License and must live within 30 minutes of the property.


• Outstanding customer service and focus on providing residents with timely and accurate responses.


• Must be responsible for taking calls for after hour’s emergency maintenance; including nights and weekends on a rotational basis.


• Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur.


• Must carry a cell phone as required for on-call maintenance.


• Ability to use a computer.


• Good English communication skills, both verbal and written.


• Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.

Company Description

KETTLER is a vertically integrated, multifamily focused investment firm, an award-winning real estate and land developer, and property management company. The firm has over 47 years of providing superior capabilities across the investment lifecycle; acquisition, zoning/entitlement, predevelopment, leasing, operations asset management and disposition.