Maintenance Assistant

KETTLER; Chevy Chase (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in property management is seeking an entry-level Maintenance Assistant in Chevy Chase, MD. This role involves general maintenance tasks, responding to service requests, and assisting with repairs in apartments and buildings. The ideal candidate should have a passion for helping people and demonstrate strong customer service skills. Join us for an opportunity to learn and grow in a supportive environment.

Qualifications

• Must obtain EPA/CFC certifications within 180 days from hire.
• Valid Driver’s License required.

Responsibilities

• Handle multiple residential service requests daily.
• Respond to HVAC, electrical, plumbing, and appliance repair requests.
• Perform general repair of property grounds, apartments, and building exteriors.

Skills

Customer service

Basic knowledge of appliance repair

Basic knowledge of electrical repair

Basic knowledge of plumbing repair

Education

EPA/CFC Type I & II certifications (preferred)

Job description

Overview:

KETTLER currently has an opening for an entry level Maintenance Assistant at The Fields of Bethesda, located in Chevy Chase, MD. If you have a good work ethic, a passion for helping people, and want an opportunity to learn and grow, KETTLER is the place for you.

The Maintenance Assistant, under the direction of the Maintenance Manager, is responsible for general maintenance, repairs in apartments and buildings, and responding to service requests of residents.

Responsibilities:

• Handle multiple residential service requests daily.
• Responding to resident requests for maintenance and service within the areas of HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization; escalates problem to supervisor or outside contractor as necessary.
• Participating in all maintenance projects.
• Prepare vacant units for market ready status through turn-over repairs and improvements.
• Preventive maintenance repair on all systems at the property.
• Performing general repair of property grounds, apartments, and building exteriors.
• Demonstrating customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
• Other duties as assigned.

Qualifications:

• EPA/CFC Type I & II certifications preferred - Must obtain within 180 days from date of hire.
• Some basic knowledge of appliance, electrical, and plumbing repair.
• Valid Driver’s License and must live within 30 minutes of the property.
• Outstanding customer service and focus on providing residents with timely and accurate responses.
• Must be responsible for taking calls for after hour’s emergency maintenance; including nights and weekends on a rotational basis.
• Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur.
• Must carry a cell phone as required for on-call maintenance.
• Ability to use a computer.
• Good English communication skills, both verbal and written.
• Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.