Mainframe Application Support Engineer

Accenture

Hartford (CT)

On-site

USD 117,000 - 131,000

Full time

11 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Paid time off

Job summary

Accenture is seeking an Application Support Engineer to act as a software detective, addressing issues across critical business systems. You will collaborate with multiple teams, guide incident resolution, and contribute to ongoing process improvements.

Role requires expertise in mainframe environments (IMS, Db2, COBOL, CICS, MQ) and strong IT troubleshooting skills, with a focus on remediation and service reliability. Onsite at local projects with competitive rewards.

Qualifications

Minimum 5 years of work experience.
Minimum 5 years experience in Engineering Support is required.
High School Diploma/GED.

Responsibilities

Analyze complex software issues and develop effective solutions to maintain system stability and performance.
Lead collaborative efforts across teams to ensure timely resolution of critical incidents and minimize business impact.
Support continuous improvement initiatives by identifying recurring problems and proposing enhancements to processes and tools.
Provide expert guidance and knowledge sharing to support team members and foster a culture of learning.
Contribute to development and documentation of best practices and standard operating procedures.