Mailroom Specialist

Ricoh Americas Corporation; Dover (DE); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K

HSA

FSA

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh Americas Corporation seeks a Site Coordinator, Multi-Site Employee (MSE) to manage daily operations at a solo-site and assist across the geographic area as needed.

The role focuses on mail room, copy center, scanning facilities, imaging, and mail services, ensuring service levels and customer satisfaction while supporting various locations as required.

Qualifications

• High school or GED is required.
• 1+ years of experience in a related field (B2B and/or technical).
• Previous 1+ year customer facing work experience required.
• Demonstrated knowledge and understanding of technology.

Responsibilities

• Responsible for daily operations of a mail room, copy center, or scanning facility.
• Operating office equipment such as PC, Copiers, Multifunction Devices, Imaging & Mail.
• May be responsible for Courier Services, Reception Services, Switchboard Operations.
• Shipping & Receiving, Delivering and Processing of Mail.
• Communicates with the customer as needed.
• Maintains Service Excellence programs and SBOs/SLAs.

Skills

Customer service

Technology knowledge

Office equipment familiarity

Communication

Flexibility

Problem-solving

Education

High school or GED

1+ years related field

Tools

PC

Copiers

Multifunction devices

Job description

Site Coordinator, Multi-Site Employee (MSE)

POSITION PROFILE

Accountable for daily operations of solo-person site. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services.

During low activity periods at their primary site location, when needed and/or when available, a SOSS.MSE will assist MS leadership by supplementing onsite personnel at other various customer locations performing a wide range of duties requiring a versatile skill set. These duties will support various locations for various reasons that may include but not be limited to, vacation, absences, training, or implementations throughout the assigned geographic operational area.

Job Duties and Responsibilities

• Responsible for daily operations of a mail room, copy center, or scanning facility including

• operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail

• Equipment

• May be responsible for: Courier Services, Reception Services, Switchboard Operations,

• Shipping & Receiving, Delivering and Processing of Mail

• Communicates with the customer as needed.

• Responsible for effective implementation and management of RICOH Service Excellence

• Programs

• Understands how to operate the required equipment/software efficiently to achieve Service Based Offerings (SBOs)/service level Agreements (SLAs)

• Achieves profitability in the area of cost of goods by effectively utilizing company materials and

• supplies.

• May maintain daily routine functions to include creating/completing work orders, contractor

• monitoring, inspections, reporting facility related issues, lending support as required.

• May include interaction with contracted vendors, facility management and occupants.

• May be responsible for office-supply inventory re-ordering.

• May be responsible for Conference room coordination and A/V equipment resource

• management.

• Maintains positive internal working relationships with all department employees by

• communicating in a professional manner.

• Collects and provides data to assigned leadership and customer. May include completing

• monthly reports to Business Relationship Manager (BRM) with support from assigned leadership.

• Ensures financial responsibilities are met.

• Performs other duties as assigned

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Requires:

• High school or GED is required

• 1+ years of experience in a related field (B2B and/or technical)

• Previous 1+ year Customer facing work experience required

• Demonstrated knowledge and understanding of technology

KNOWLEDGE, Skills And Abilities

• Tactical thought processing

• Ability to present to a small group

• Moderate Problem-Solving Skills

• Basic Customer Service skills

• Basic Technical aptitude

• Basic Written and Verbal Communication skill

• Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and longer commute time that exceeds scheduled shift.

Working Conditions, MENTAL aND PHYSICAL DEMANDS

• Typically, an office environment with adequate lighting and ventilation, and a normal range of

• temperature and noise level

• Work assignments are diversified. Interpret, comprehend and apply complex material, data and

• instruction – prepare, provide and convey diversified information

• Some physical effort required. Work may be sedentary, but does require walking, standing,

• bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books,

• files and small parts, etc.).

• Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

• Local car travel may be required when supporting alternate sites.

• While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.