Mailroom Specialist

Ricoh USA, Inc.

Boca Raton (FL)

On-site

USD 34,000 - 48,000

Full time

6 days ago

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Benefits offered by this job

Medical, dental, life insurance

401(k) retirement savings

Health Savings Account (HSA)

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh USA, Inc. seeks a Site Coordinator to oversee daily operations of a single-person site providing contracted office services such as mail, copy, imaging, and hospitality support.

The role includes managing equipment, coordinating with vendors, and ensuring SLA adherence. Ideal candidates will have 1+ year in a related field with B2B or technical environments and strong communication skills to interact with customers and internal teams.

Qualifications

High school diploma or GED required.
1+ year(s) of experience in a related field (B2B and/or technical).
1+ year(s) of customer-facing experience.
Demonstrated knowledge and understanding of technology.

Responsibilities

Manage the daily operations of a mailroom, copy center, or scanning facility.
Operate office equipment including PCs, copiers, multifunction devices, imaging and mailroom equipment.
Serve as the primary point of contact with customers on a daily basis.
Implement and manage Ricoh Service Excellence programs.
Coordinate with contracted vendors, facility management, and building occupants.
Maintain site functions: creating work orders, monitoring contractors, inspections, reporting facility issues.

Skills

Tactical thinking

Decision making

Presentation skills

Problem-solving

Customer service

Technical aptitude

Written and verbal communication

Education

High school diploma or GED

Job description

Job Description

Site Coordinator Position Profile

The Site Coordinator is accountable for the daily operations of a single-person site and is responsible for delivering contracted office services, including but not limited to copy services, courier services, managed print services, hospitality, imaging, and mail services.

Job Duties And Responsibilities

Manage the daily operations of a mailroom, copy center, or scanning facility.
Operate office equipment, including:
- PCs
- Copiers
- Multifunction devices
- Imaging equipment
- Mailroom equipment
May be responsible for:
- Courier services
- Reception services
- Switchboard operations
- Shipping and receiving
- Mail delivery and processing
Serve as the primary point of contact with customers on a daily basis.
Implement and manage Ricoh Service Excellence programs.
Operate required equipment and software efficiently to meet service level agreements (SLAs).
Support profitability goals by effectively utilizing company materials and supplies.
Maintain routine site functions, including:
- Creating and completing work orders
- Monitoring contractors
- Conducting inspections
- Reporting facility-related issues
- Providing operational support as needed
Coordinate with contracted vendors, facility management, and building occupants.
Manage office supply inventory and reordering, as required.
Coordinate conference room scheduling and A/V equipment resources, as needed.
Maintain positive working relationships across departments through professional communication.
Provide operational data and reporting to leadership and customers.
Assist in preparing monthly customer reports.
Ensure assigned financial responsibilities are met.
Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications) Required Qualifications

High school diploma or GED required.
One (1) or more years of experience in a related field (B2B and/or technical environment).
One (1) or more years of customer-facing experience.
Demonstrated knowledge and understanding of technology.

Knowledge, Skills, and Abilities

Strong tactical thinking and decision-making skills.
Ability to present information to small groups.
Moderate problem-solving abilities.
Basic customer service skills.
Basic technical aptitude.
Effective written and verbal communication skills.

Working Conditions, Mental and Physical Demands

Office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.
Work assignments are varied and may require the ability to interpret, comprehend, and apply complex information, data, and instructions.
Ability to prepare, communicate, and present diverse information effectively.
Physical requirements may include:
- Walking
- Standing
- Bending
- Reaching
- Lifting and carrying objects up to 50 pounds
Moderate manual dexterity required, including regular use of:
- Keyboard and computer equipment
- Calculators
- Hand tools
- Eye-hand coordination activities

Disclaimer

The statements above are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, or working conditions associated with the role.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO