Mail Services Specialist I

Johnson & Johnson Insurance; Mount Pleasant (SC); On-site; USD 25,000 - 35,000; Full time

Job summary

Johnson & Johnson Insurance in Mount Pleasant, SC is seeking a Mailroom Associate to support daily mail duties, including receiving, sorting, and indexing correspondence, and maintaining imaging system files. The role requires reliable data entry, accurate postage handling, and strong communication with team members.

The ideal candidate has a High School Diploma and 6 months to 3 years of mailroom or clerical/customer service experience, with 30–50 WPM typing and MS Office skills.

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months to 3 years in corporate mailroom operations, clerical and/or customer service preferred.
• Typing speed 30–50 WPM required.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Pick up and deliver mail to and from post office.
• Review, sort, and distribute company mail and prepare for delivery to remote offices if needed.
• Sort, scan, and index new mail into imaging system; data entry during indexing.
• Maintain postage and update addresses for mail delivery or forwarding.
• Operate and maintain mailroom equipment and manage supplies.
• Communicate effectively with owners, managers, staff and teammates.

Skills

Customer service

Verbal and written communication

Multitasking

Attention to detail

Typing 30–50 wpm

Education

High School Diploma

Tools

Microsoft Office

Job description

Position Overview:

Primary responsibilities will assist with the daily duties of the mailroom. This will include things such as, but not limited to; receiving and delivering the mail to and from the various sources, conduct the processing of opening, sorting, scanning and indexing of incoming correspondence, such as; insurance policies, applications, cancellations, reinstatements, endorsements, claims, payments and other daily company and/or insured correspondence; by creating new insurance files or matching of existing insurance files within J&J’s imaging system with the intent of assisting getting the correspondence into the correct daily workflow to be handled by the responsible department personnel.

Job Responsibilities:

• Pick up & deliver mail to and from Post office
• Review, sort & distribute company mail within the office and/or prepare for delivery to any remote offices
• Sort, clean & scan new mail correspondence into J&J’s imaging system
• Data entry required during indexing of new mail correspondence into new and/or existing insurance files
• Package & apply required postage according USPS guidelines to outgoing mail
• Maintain and update agent, remote office and/or employee addresses for mail delivery or forwarding
• Fill supply order requests for agents
• Maintain and update postal rates when applicable and ensure DM1000 always has postage available
• Maintain and keep mailroom equipment functioning properly, such as but not limited to; scanner maintenance, record scan batch information, release daily print queues
• Run Daily/Monthly postage reports when requested
• Maintain and oversee mailroom supplies and place orders when needed
• Contributes to team effort and/or other by accomplishing various tasks as they are assigned
• Effective communication with owners, department managers, staff and teammates

Education and Work Experience:

• High School Diploma or equivalent
• Minimum of six months to three years corporate mailroom operations, clerical and/or customer service experience preferred but not required

Knowledge Skills & Abilities:

• Ability to type 30-50 WPM
• Customer service skills
• Ability to communicate with very clear verbal and/or written communication skills
• Ability to type accurately, organize and present information in a neat and effective manner
• Ability to manage multiple tasks, while keeping focused on the details
• Knowledge and experience with Microsoft Office Suite (word, excel, PowerPoint, outlook)
• Ability to grasp new tasks/software/equipment quickly, efficiently and accurately
• Positive and welcoming attitude
• Willingness to learn and ability to take initiative by self-motivation
• Team player with a proactive approach to problem solving

Typical Physical Demands:

• Requires the ability to sit, stand and/or reach over your head for long periods of time
• May require heavy lifting of up to 30 pounds
• Requires normal range of vision and hearing with or without accommodations
• Operate passenger vehicle and have a valid driver’s license

Career Path from Level I to III:

• Determined by; confidence level and comprehension within Knowledge Skills and Abilities and Job Responsibilities, self-motivation, completed education requirements, contributions to the team and/or tenure within the role.

Level IV:

• Covers for department manager when on PTO or away from the office.
• Mentor to all new hires in the Mail Services department.
• Assigns work to others.
• Has authority to make decisions in department manager’s absence.
• Troubleshoots problems in department, makes corrections or changes.

Employee Signature: _____________________ Date: ___________________

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.