MAIL SERVICES MANAGER

BWM Biltmore Workforce Management; Asheville (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Biltmore seeks a Mail Services Manager to lead daily operations across mail service areas, ensuring compliance with USPS regulations and industry standards. You will manage equipment leases, licenses, and vendor relationships while driving efficiency and cost control.

The role emphasizes leadership, cross-department collaboration, and adherence to Biltmore’s standards for safe, high-quality service in a dynamic environment.

Qualifications

• 2 year degree in Business or Hospitality management.
• 2 years in Mailing/Shipping industry and 2 years of Leadership (3–4 people).
• Knowledge of FEDEX, USPS, UPS, BCC Bulk Mail software systems.
• Skills: leadership, relationship/people, computer, mechanical, quick thinking.
• Abilties: flexibility, fast pace, maintaining professionalism under pressure.
• Education preferred: 4 year degree in Business or Hospitality management.
• Experience preferred: 4 years in Mailing/Shipping, 4 years of Leadership (4–6 people).

Responsibilities

• Direct operations and workflow for the mail services team.
• Coordinate with USPS, FEDEX, UPS, AMAZON, freight companies and local carriers.
• Support and provide opportunities for staff growth and development.
• Build relationships with internal partners, external vendors, and delivery drivers.
• Maintain required permits, licenses, leases, maintenance agreements, contracts.
• Execute the annual strategic plan, expense budget, and employee survey action plan.
• Resolve mail and package delivery issues and respond to inquiries.
• Perform administrative duties: inventory, invoices, reports, payroll, safety inspections.

Skills

leadership

relationship/people

computer

mechanical

quick thinking

Education

2 year degree - business or hospitality management

4 year degree - business or hospitality management

Tools

FEDEX

USPS

UPS

BCC Bulk Mail software

Job description

Job Description

The Mail Services Manager effectively leads the daily operations for each of the specialized service areas making up the Mail Services department. The Employee will uphold mail room best practices aligned with USPS regulations and mailing/shipping industry standards in order to meet financial goals and drive efficiency. They will negotiate the purchase or lease costs for mail room equipment and keep software licenses and postal permits up-to-date. The Employee must have strong interpersonal and leadership skills and function well in a fast paced environment. The Mail Services Manager is responsible for setting clear objectives for the Mail Services Team; managing their performance, workload, and scheduling. They will work with internal departments throughout the company to plan and coordinate projects and services, as well as maintain external vendor and business relationships. The Mail Services Manager will align their actions with Biltmore's core values; ensuring impeccable service, maintaining safe and efficient environments and equipment, cultivating growth and development plans, properly managing expenses, and continually striving for improvement.

Essential Job Duties

• 1. Direct operations and work-flow for the mail services team
• 2. Coordinate with USPS, FEDEX, UPS, AMAZON, freight companies and local carriers
• 3. Support and provide opportunities for staff growth and development
• 4. Build relationships with internal business partners, external vendors, shipping carriers, and delivery drivers.
• 5. Maintain required permits, licenses, leases, maintenance agreements, contracts, etc.
• 6. Execute the annual strategic plan, expense budget, employee survey action plan
• 7. Solve mail and package delivery issues, assist with mailing and shipping questions
• 8. Carry-out administrative duties: inventory and supply ordering, invoices, reports, employee evaluations, payroll, safety inspections, etc.
• 9. Purchase or lease mail room equipment as needed to comply with postal regulations
• 10. Interview, hire and oversee OJT training of new employees

Qualifications

• 1. Minimum Education Requirements- 2 year Degree- Business or Hospitality management
• 2. Minimum Experience Requirements- 2 years working in the Mailing/Shipping Industry, 2 years of Leadership- preferably leading a team of at least 3-4 people
• 3. Knowledge Requirements- FEDEX, USPS, UPS, BCC Bulk Mail software systems
• 4. Skills Required- leadership, relationship/people, computer, mechanical, quick thinking
• 5. Abilities Required- be flexible, work at a fast pace, remain professional under pressure
• 6. Education Preferred- 4 year Degree- Business or Hospitality management
• 7. Experience Preferred- 4 years working in the Mailing/Shipping Industry, 4 years of Leadership- preferably leading a team of at least 4-6 people

Required Certifications (if any)

None are required at time of hire Mailing Industry Certifications can be earned while on the job- some examples are Certified Mail Manager (CMM), Executive Mail Center Manager (EMCM), Mail Design Professional (MDP), Certified Direct Mail Professional (CDMP)

Physical Requirements

• 1. Driving
• 2. Bending, sitting, lifting- in office and in vehicles
• 3. Carrying up to 35 lbs at a time, daily
• 4. Warehouse/office work environment
• 5. Work is both indoors and outdoors
• 6. Move up to 2000 lbs at a time for short distances, using equipment
• 7. Good manual dexterity needed for computer work, folding, stuffing, sealing

Biltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality.

We invite you to join our dedicated team.

An offer of employment is conditional upon the result of a security background check, reference checks, and—for certain positions—a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment.