Mail Services Coordinator

United Wholesale Mortgage; Pontiac (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

PTO after 30 days

Parental and maternity leave after 12/

Adoption reimbursement

Paid volunteer hours

Paid training and career development

Medical, dental, vision and life保险

401k with employer match

Mortgage discount and area discounts

Free fitness center membership

Wellness area with on-site physician &

Gourmet cafeteria

In-house Starbucks and Dunkin

Indoor/outdoor café with Wi-Fi

Job summary

United Wholesale Mortgage in Pontiac, MI is seeking a detail-oriented Mailroom Associate to handle incoming mail and assist with outgoing packages on campus. You’ll deliver packages within the building, lift up to 50 lbs, and use a pallet jack as needed, while ensuring timely communication with carriers.

The role emphasizes accurate data tracking, prompt problem-solving, and strong client service as part of a busy team supporting UWM’s operations and workplace culture.

Qualifications

• High school diploma required.
• Strong attention to detail and exceptional client service skills.
• Ability to lift 50 lbs and stand for long periods.
• Pallet jack experience is a plus.

Responsibilities

• Handle incoming mail and assist with outgoing mail and packages.
• Deliver packages to team members and scan/sort incoming packets.
• Communicate delivery issues with carriers (FedEx, UPS, USPS, etc.).
• Log mail data into Excel spreadsheets for team metrics.

Skills

Attention to detail

Client service

Lifts 50 lbs

Team communication

On-your-feet stamina

Education

High school diploma

Tools

Pallet jack

Job description

Handing all incoming and assisting with outgoing mail and packages. Deliver of packages to team members throughout the building. Gathering mail data and tracking packages.

What You Will Be Doing

• Effectively communicate delivery issues with FedEx, UPS, USPS, Amazon and other delivery chains.
• Must be able to run U.S. postage machine and add funds, and address any issues that may arise.
• Be able to utilize UZONE/phone directory to locate team members.
• Must be able to gather mail data from tracking software (Sendsuite tracking) and implement into an Excel spreadsheet for team metrics and other important information if needed.
• Must be able to lift at least 50 lbs.
• Possible courier runs to banks, post office, law office or other required runs.
• Scan/sort incoming packages.
• Clearly communicate issues to leadership and have a plan of action for perceived issues.
• Utilizing pallet jack for unloading/loading

What We Need From You

Must Have Qualifications

• High school diploma
• Strong attention to detail
• Exceptional Client Service skills
• Ability to lift 50 lbs.
• Be able to be on your feet for long periods of time
• Pallet jack experience a plus
• Mailroom experience is preferred, but not required
• Hilo experience is preffered, but not required

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More Reasons You’ll Love Working Here Include

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.